1. Servers that don't write down your orders or request, then forget.
2. Servers that blame someone else for their mistake or mistakes.
3. Servers that auction off drinks or food such as "Who had the whatever" when THEY are your server that took your order.
4. Servers that didn't write down your order, come back to ask you what you just said to repeat it interrupting your conversation.
5. Servers that don't APOLOGIZE for their mistakes.
6. Servers that don't try their best such as not checking over WHAT they hand you with the written order or ticket.
7. Servers that don't give back ALL YOUR change, includes ANY COINS.
8. Servers that give you refills without asking you or you asking them.(without your permission do something that you are supposed to get to have a say in.)
9. Servers that ASSUME things such as you ask for a box, that means you are too full for dessert even when in fact, many of times, decided to box my food just so I could get dessert.
10. Servers that waste time writing "Thank you" or doodle their name or whatever on your check.
11. Servers that put THEIR OPINIONS in your order when you haven't asked for their opinion such as a couple of times servers said to me “You know it’s not a big salad”, which one of them I told them what I wanted the 4 sides of ranch for, which was not all for the side salad and the other server I just told our waitress that I liked a lot of ranch. I find it was a big salad both times and I feel it was out of LAZINESS that they didn’t want to have to get all of that for me, NOT because they cared and it doesn’t make sense anyway considering ranch is ON THE SIDE therefore, if it gets wasted, it’s no problem for the customer except for the little bit of room it takes on their table, but otherwise, it didn’t affect the food, so WHY bother telling me that?
12. Servers that don't know the menu.
13. Servers that aren't observant such as an empty glass or no utensils.
14. Servers not taking "NO" for an answer.
15. Servers that forget things due to not trying their best by not verifying anything they are giving you.
16. Servers not giving you the AMOUNT you asked for such as saying you want a side of mayo, they give you less than half a side.
17. Servers that don't bring you a NEW glass each refill.
18. Servers that TAKE your glass so you have NOTHING to drink while they get you your refill.
19. Servers that overcharge you don't try to catch it, possibly blame someone else, and don't apologize for it.
20. Servers that bring you what *THEY* assume you want instead of what you ordered. They were out of raspberry topping for a cheesecake, the waitress without ASKING me and my husband decided to bring us strawberry. We sent it back and got chocolate instead. Not everyone wants the next closest thing.
21. Servers that aren't your server that deliver your food don't apologize for an obvious mistake, don't fix the mistake, don't ask if you need anything, don't compare the ticket to the food for obvious errors, etc. Basically, not working as a TEAM.
22. Servers that make remarks or comments about WHAT you order. Once, a waitress said to me "ARE YOU TASTE TESTING" just because I changed margaritas. I think that's mean. I just told her I like both. What business is it of hers if I was trying drinks anyways? I have had both before and just like BOTH, what's wrong with that? WHY make people feel like oddballs? What a waste of time when she could have been putting that order into the computer instead of being mean like that.
23. Servers not going in the order in which requests came in. Once, my husband and I waited around 45-50 minutes for our entrées, our waitress had our 2 entrées on the tray as well as 2 side salads for a couple that wasn't even there when we placed our order. She hands them their side salads first before HOT FOOD. What kind of person would do such a thing? That's just plain mean to CUT.
24. Servers that bring out bar drinks WITH soft drinks, tea, water, etc. instead of BEFOREHAND.
25. Servers that ask what something is for such as a condiment as if it’s any of their business, basically nosy servers.
26. Servers that worry about dirty dishes or restocking ahead of your order or requests.
27. Servers that sit at your table when you don’t know them.
28. Servers that delay you from ordering when greeted that you don’t know personally to ask personal questions.
29. Servers that don’t give you a straw.
30. Servers that are inconsiderate such as not telling you when they greet you just about immediately they are out of something.
31. Servers that argue with you whether you are right or wrong, but especially when you are right.
32. Servers that don’t consider OTHERS at the table as well such as only asking ONE person at the table if they need anything, but what about the other people?
33. Servers that don’t look at a CLEAR glass and can’t tell if a soft drink looks watery which means the syrup is low as far as any dark soft drink is concerned. There have been times I can tell right away the syrup was low, WHY couldn’t they?
34. Servers that don’t have common sense such as there have been a couple of times at least where I put a condiment or plate by the window of a 4-seater booth meaning the opposite end of where the server would stand and one waitress tried to reach across to take a condiment one time. I was surprised that not only did she not at least ask, but is she really that stupid? I mean, I am PURPOSELY leaving something on the opposite end, well DUH, I moved it from the middle, to the other end that isn’t closest to the server, WHY would I want you to take it, DUHHHH? Another time, a manager asked if I wanted the plates taken. HOW STUPID CAN PEOPLE BE that I moved it PUROSELY to the OTHER WAY that isn’t closest to the server, WHY would I want you to take my plates, huh? STUPID, STUPID, STUPID!!
35. Servers that tell you their opinion about what you are ordering such as them telling you it’s their favorite when you have ordered that item lots of times or even if you just are trying it, if you don’t know the person well personally, then WHY would we want their opinion. I HATE when servers say “GOOD CHOICE” when you order something.
36. Servers that don't LISTEN to WHAT you said. If you said 2 sides of bbq sauce that doesn't mean NO bbq sauce on the item if the item COMES with bbq sauce. THAT MEANS EXTRA. If the customer says they want it "ON THE SIDE" or they say they don't want the sauce on the food itself, then that's when they mean they don't want the sauce on the food, NOT because they order some EXTRA condiments. Another thing is, you eliminate items such as a couple of times at Red Lobster, I said "no tomatoes or cucumbers" in their side salad, they come to the table without onions. Especially, when they gave me the ranch on the side and that the MANAGER told me the servers make the side salads. If onions comes with the item and I NEVER said I didn't the onions, WHY are you assuming that I mean just lettuce and croutons? DID I SAY "NO ONIONS?" NO, I DIDN'T, LISTEN to WHAT I SAID!!
Some separate paragraphs about ASSUMPTIONS:
I HATE when a waiter once ASSUMED I wanted my appetizer with my meal just because me and my husband had ordered 2 appetizers and 2 entrees. We figured we'd take the rest home. I didn't want what my husband wanted and he didn't want what I wanted, so we got 2. That didn't mean I wanted mine with my meal, because I NEVER ONCE SAID I DID. I went according to the MENU that it was labeled "APPETIZER", so if I would have wanted that as my meal, I would have said so, but I NEVER said that.
I HATE when servers assume coin change is theirs. They deserve a stiff for that since they STOLE without permission to keep part of the CUSTOMER'S MONEY, which at that point it is if the customer never said it was ok to keep the change or left the restaurant.
I HATE when servers assume you want a refill. I have change drinks before, so has my husband.
I HATE when servers assume just because you ordered a margarita the first time, that automatically means you want the same thing again. 2 times this has happened. Once, my husband had told a server I wanted another drink since she was handing us the check before I could say something and she assumed I wanted the same drink, which I wanted a white russian instead of a long island iced tea.
Another time, I had told my husband I was going to get another drink somewhere else, then changed my mind. Our waitress came by, so I said to my husband "Can I get another drink" while IN FRONT of our waitress asked him this and before I could PLACE MY ORDER(I WAS MAD that she did what she did) she was getting ready to walk off without giving me a CHANCE to place my order. I had ordered a margarita at first, then I wanted a dessert drink, which is usually my white russian. Some people get coffee for dessert, I get a COFFEE flavored alcoholic drink, that's really not that unusual if you think about it.
I HATE when servers assume when you ask for a box, that automatically means CHECK TIME. LOTS of times we asked for a box to MAKE ROOM for dessert and save the leftovers for the next day. To not even offer us dessert is just stupid on their part, because the more they sell to increase the check, the higher the tip can be. It's to their advantage to at least OFFER the dessert as long as I didn't ask for the check of course.
I HATE when servers assume you don't want the condiment the food comes with when you order an extra condiment with the food. If I order bbq sauce with chicken tenders that ON THE MENU state the chicken tenders come with honey mustard, I am ALREADY PAYING for that honey mustard in the price of the item, so unless I substitute bbq sauce for the honey mustard or say I don't want the honey mustard, there's NEVER a reason to assume I don't want the condiment the item comes with. It's an addition if the customer doesn't state they are substituting or they don't want it. Also, a lot of restaurants don't even charge for extra condiments, so does it matter if you give the person the bbq sauce and the honey mustard. If the restaurant does require to charge for extra, that's ONLY when you'd ask "Did you want both sauces?" You would also tell the customer you are required to charge for extra condiments so they won't be mad when bill time comes.
I HATE when servers assume when you want your side salad or soup when you also order an appetizer. Once, I had a waiter assume I wanted my side salad AFTER the appetizer, which I would have wanted it before or at least with the appetizer, because my husband was eating 98% of the appetizer, I wasn't. This was at Outback. He could have ASKED which one I wanted first. I automatically thought since I had salads very quickly there before and the side salads need NO COOKING, that mine would be out first. Especially since, I have been to a restaurant after that(Macaroni Grill) and had my side salad right away without the waiter asking or me telling him when I wanted my side salad when my husband ordered an appetizer as well. In the Outback situation, the other server that ran my food told me I would have had to tell my server when I wanted it. I was like "WHAT, that makes no sense?" I feel it's the SERVER'S RESPONSIBILITY to find out WHEN someone wants what, because it was a natural assumption when at another restaurant I got my side salad before the appetizer and most importantly, that side salads need NO COOKING TIME, which my husband ordered the bloomin' onion which DOES require cooking at Outback. Anyway, I don't think I was wrong in thinking that I'd get my side salad first WITHOUT having to tell him. I think it should be common sense people want their food as SOON as they can have it and if they want it later, THAT'S when the customer should speak up when they want their food. I don't feel it was MY responsibility to tell my server when I wanted it. I don't get WHY 2 different restaurants, same scenario, different outcomes? I was at another restaurant once, the side salads came AFTER the appetizer. It understand why they do that in case you are still eating your side salad when the food is hot and ready that they won't have to let your food get cold or sit under a heat lamp until you are finished your salads, but how come Macaroni Grill didn't do things that way? I finished my side salad WAYYYY BEFORE my husband's appetizer came at Macaroni Grill. I have had a time I wanted a side salad with my meal, but I TOLD my server that since side salads are served at appetizer times and get this: THAT WAITRESS ACTUALLY HAD COMMON SENSE TO ASK FIRST BEFORE I had told her that I wanted my side salad with my meal!!
My point of ASSUMPTIONS is that we are ALL DIFFERENT, so we should ALL get treated as we are DIFFERENT. Just because table 6 wants their check after their entrees doesn't mean table 7 does.
Monday, May 30, 2011
Restaurant Server Pet Peeves
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Wow.....some things I agree with,some I don't. Just because your glass is empty doesn't mean that your server doesn't know or isn't observant....most servers have more than one table to wait on and everyone needs things. Every restaurant also does everything differently...for example at the restaurant I work in we are REQUIRED to tell you about guest surveys,If my manager sees me give one out and NOT mention it I get in trouble..If you don't want to take a survey don't do it no one is forcing you. We are also not supposed to give you a straw unless you ASK for one...All I'm saying is that different companies have different policies and rules and some servers are TRULY just doing their job. Most servers would also be more than happy to make you happy,but being that I can imagine you screaming over stupid things because your blog has lots of capitalizations and exclamation points,I bet some of your bad service is because of how YOU treat your server not how they are treating you....You have to be considerate also.
ReplyDeleteWhy does it bother u if your server sees your glass 1/2 empty and brings u another? Whether u want a sprite or dr pepper it's not hard for u to say actually I rather have a sprite this time. It's actually more work for the server so that's their problem. Same as bringing ur ticket before ur finished doesnt mean u still can't order more they will print a new ticket. Secondly if they typically serve the appetizer for first which most cases restaurants do so then maybe u should have specified that u would also like your salad right away your server is not a mind reader they are also not told to ask if you'd like it right away considering they have a process in how they run the kitchen and their business just like any other business does. So unless specified then it's obvious they'd bring the salad later. Lastly so it's apparent that u just want the server to act as your slave and run around making sure ur catered to up to your standards and not talk to you other than asking what u need what u want how u want it
DeleteWhat order u want it in and long u think it should take might as well tell them
Exactly where to place your glass and food on the table too. All this makes your server sound like your slave not your waitress. Why can't your server try to make light conversation and tell u that meal is their favorite it's engaging in a conversation with their customers which in many cases makes a great service and brings repeat customers which most restaurants stay open b/c of their regular customers. Sounds like being a server means they are not good enough for u to communicate with unless if the communication is an order for u needing something which makes them more like a slave!
Anonymous
ReplyDelete"some I don't."
What things besides the ones you mentioned do you not agree with?
Why do you agree with the ones that you agree with?
"Every restaurant also does everything differently...for example at the restaurant I work in we are REQUIRED to tell you about guest surveys,If my manager sees me give one out and NOT mention it I get in trouble."
Then why at all the restaurants that have surveys(Chili's, Longhorn, etc.), it has been RARE(these people still keep their jobs that we keep seeing them there) that servers DON'T tell you about the survey?
"If you don't want to take a survey don't do it no one is forcing you."
I LOVE taking the survey because I want to say WHY they got a bad tip or a good tip either to stop doing the bad stuff or/and KEEP doing the good stuff.
I just don't like having my time wasted when I can READ.
"We are also not supposed to give you a straw unless you ASK for one..."
Weird restaurant policy since mostly ALL give you a straw no matter what. Wow the restaurant owners are cheap to do that.
Tell us that then. Don't not tell us.
I have had servers before tell me they couldn't give me a certain amount of condiments before that their manager wouldn't let them.
TELL US THIS!!
"some servers are TRULY just doing their job."
As you said "SOME", which I find most aren't. That's why you get a problem that they could have noticed before it got to you is because MOST DON'T do their job.
"that I can imagine you screaming over stupid things"
I NEVER have YELLED or SCREAMED at a server before, HONESTLY, I NEVER HAVE, EVER, EVER, EVER!! What's important to you may not be important to me, visa versa. It's YOUR OPINION what is stupid.
"because of how YOU treat your server not how they are treating you..."
NO, I am NICER than they are if anything I am the person nicely saying what's wrong, then I tell them "Thank you", 99% of the time, NO SORRY TO SPEAK OF!! You are VERY WRONG about this.
I am much more nicer than most servers will EVER be.
I am SO SICK of the times even YOUR servers(not another server) remember at the table for example "I'll get you your ranch" when they bring the food(THEY FORGOT IT) so you didn't have to remind them and they STILL don't say they are sorry even.
I am sick of servers going out of order to give things. If something is on the same tray for multiple tables, you can do the right thing and go in that order in which the customers ordered in.
THOSE things would be being considerate and YET, I still say "Thank you" when they bring the item or items.
Who you think is mean now?
"You have to be considerate also."
I am considerate. If anything, times it's busy I may let something slide possibly completely or a bit more if I see they are busting ass.
"Just because your glass is empty doesn't mean that your server doesn't know or isn't observant."
I wasn't talking about that. I was talking about they are at your table, but your glass is empty, they don't ask you if you need more. THAT is what I mean by observant or that you don't have utensils or anything like that.
"most servers have more than one table to wait on and everyone needs things."
Well of course most servers have 4-7 tables or so in general. I never said they were just waiting on us. I know this already. Don't treat me like I am stupid or something.
Bringing things in order isn't always that easy though I try to do it that way. Sometimes it's easier to drop things off in order of which table is closest to u and then go down the line of which table is next closest til u make it all the way thru your section. Dropping off items to 4 different tables literally takes about 15 seconds at each is 45 seconds that big of a deal to
DeleteU. Also sometimes if u have multiple items on a tray u have to arrange them
To make them all fit and maybe yours though u asked for it first may not be convenient to take off the tray first. Ever think of that?
Someone was just sharing an opinion and you are flipping out on em. If servers are so bad DON'T GO OUT TO EAT!!! What an interesting concept. So you are allowed to have your opinions and someone else is not? And you are so much nicer than most people yet flip out on someone giving an opinion? I won't say what I would like to really say because you are not worth my time, And this is the most ridiculous blog I have ever read!
ReplyDeleteAnonymous
ReplyDelete"Someone was just sharing an opinion and you are flipping out on em."
NO, I am telling the GOD'S TRUTH of what you are saying the BS. I eat at Chili's about once or twice a month, NOBODY tells me about the damn survey that they have been having at least since 2005 since I have been going there just about. I would say I can count on my fingers how many servers have told me about the survey and the servers STILL work there. I ask for them. A lot of them KNOW I take the survey, so they don't need to remind me.
"If servers are so bad DON'T GO OUT TO EAT!!!"
Then servers wouldn't make any money if people wouldn't go out to eat, so think NO JOB, NO MONEY, so SHUT THE FUCK UP BITCH!!
"What an interesting concept."
What an interesting concept that servers should be trying their best to work HARD instead of be LAZY like MOST of them are as well as very uncaring about the customer.
"So you are allowed to have your opinions and someone else is not?"
You aren't stating opinions though. You told me that straws had to be asked for when mostly ALL restaurants I have hardly EVER had a problem with having to ask for basic shit like that.
You are stating survey shit when most servers don't mention the survey. I know, we go out to eat EVERY FREAKING weekend just about in general sometimes 2-3 times a weekend and have been doing that since Nov. 2000.
I know a bit more than you do, believe me.
"And you are so much nicer than most people yet flip out on someone giving an opinion?"
Almost Nothing you said was an opinion.
I said about being observant was that if I have had servers stupidly come to the table with an empty glass, didn't ask or even get refill. THAT is what I am talking about.
That has NOTHING to do with an "OPINION", does it?
The straws issue is not an opinion, it's a rule at only YOUR restaurant.
I have had one Chili's(NOT the one I go to) that I went to twice, which once the manager there was stingy about napkins that she said the server did their job(this was 2005, so YES, I know about straws and things like that that they want to be saving pennies when they can as SOME(RARE) managers do), which this manager said that she did her job when one of my complaints that I had from a horrible service I had was about that. I feel if you ask for extra napkins, that your server should TELL YOU I can ONLY give you 2 that my MANAGER won't let me give you more, is that OK? Then the customer will ask for the amount they do want.
That is NOT an opinion IDIOT!!
The one thing you did mention about an opinion was that what I am complaining about was "STUPID THINGS" well, WHY are you on my blog then?? Everyone feels differently about what is stupid or not.
Continued next posts:
You are a serious bitch. I would love to see you work in a restaurant and have to deal with a customer like yourself. I would probably hate life too if I were you. If this shit is really that big of a deal to you, why dont you bitch to the managers of these restaurants, instead of talking to servers like you own them and piss on them. You probably order a well done filet, you dont know what butterfly means, and you complain when it takes longer than 5 minutes to cook. YOU ORDERED A WELL DONE FUCKING STEAK. Im sorry, next time I will cook it in the microwave so you can get it faster. And why do you bitch when a server says "good choice?" Next time, would you rather then say "thats gross, had one earlier today and it gave me the shits" When a server says good choice, i trust their judgement in ordering that item because if a server likes something that he sees 50 times a day, it must be pretty damn good.
DeleteAnonymous continued:
ReplyDeleteI think these people have stupid things that they are complaining about, do you?
Purrcy said: "My pet peeve when eating out, whether it's Chili's or the Waldorf, is the server who removes my dining partners plates while I am still eating. It makes me feel as tho I'm too slow and I'm holding things up, or that I'm being hoggish for still shoveling it in when my partner has has already finished. Please just leave the table be until everyone has finished!"
Mark said: "I absolutely hate it when the wait staff removes plates from the table before everyone is finished. It is just plain rude. And lord help me if I ask them not to remove my plate before others have finished; I get looked at as if I'm crazy. It is an absolute joy when simple courtesies like this are observed."
The thing I am trying to convey is that everyone sees restaurant service a bit differently what bothers you may not bother me. I LOVE it or it if I am at a large booth or table, I could either care less or it doesn't bother either one of us in the least if they take the dirty dishes. If I am at a small table or there's a bunch of people at the table that we need the room, I WANT them to take ANY dishes they can. I also think about what about other customers. WHY keep dirty dishes that we can smell the old food and WHY would we want that at our table, YET, see, OPINIONS differ.
That's why I am saying quit telling me that it's stupid things when in fact I think these people beat me out honestly. I feel that it's between the slow eaters and the fast eaters, not about the servers. If you eat slow, how is that the kitchen staff's fault and WHY would you feel rushed if another person's plate is taken vs. them sitting there not eating? I think that's just all in their head really.
My point is, you think my opinions are ridiculous, at least mine make 100 ZILLION MORE SENSE than empty plates making the customers feel not rushed.
My main point is, we all see restaurant service a bit differently, but the main thing is that our orders are correct(nobody wants a mistake with their order) and most people don't want to wait a long time for things that are in the server's control like refills or the check. THOSE issues ARE pretty universal and YOU KNOW IT!!
I think it's pathetic that they worry about taking another plate. I love it when they get rid of my plates I don't need. MORE room for the stuff I DO NEED and less crap on the table. I am 100 BILLION percent OPPOSITE of the way they feel.
That's why it's best that if the customer doesn't have their dishes stacked up by the end of the table near their side that their server should ask, because of picky ass people like these.
"I won't say what I would like to really say because you are not worth my time, And this is the most ridiculous blog I have ever read!"
Then A. WHY THE FUCK are you on my blog and B. WHY THE FUCK did you write back???? Seriously, you just said you AGREED with me, so NOW you are LYING, WHICH IS THE TRUTH HERE? You either lied to begin with or are lying now. I think it's that you don't want to admit the GOD'S TRUTH that most servers are LAZY and UNCARING ASSHOLES that only care about themselves. Isn't that right??? WELL, I am waiting??
Does God want you to treat others like Sh*t? That is what I see you doing on here. Rather than handle comments like an adult you just get so defensive and tear people apart. I don't think that's how God wants us to treat each other. Aside from that,how do you even know that the two anonymous comments were even from the same person? Maybe they weren't. Not everyone is going to always agree with you. I liked a lot of things in your blog,and I strive to be good at my job,however sometimes we get busy,sometimes we are understaffed,sometimes I have 6 tables and I have 4 to-go orders to prepare. (at my restaurant the servers have to answer the phone and put together the takeout orders. I would love to pay more attention to my actual tables bc most to-go orders don't tip even though you run your as off to set them up,but if I don't that to-go orderer will flip out to the boss that their stuff isn't ready) Sometimes mistakes happen. I do agree that lots of mistakes can be avoided completely,and yes some servers don't care about their tables,but sometimes it's a bad day. I'm not saying don't do your job bc you are having a bad day,but I know it was hard for me to work when my grandfather passed away,I found out while I was working and had to finish a few tables before I left and I tried so hard to not think about it,but I couldn't. Stuff happens sometimes.....I'm not defending servers who don't care ,but sometimes it's not always on purpose. We are all human. I think you pointed out what we all expect when we eat out,but just be a little nicer to people commenting......we are all different and have different things to say. Maybe some comments aren't intelligent,but did that person choose to be unintelligent? How do you think they feel? We humans are so smart and so advanced yet tear each other apart. I enjoy diversity,that's all I see here.....now if someone is rude to you by all means retaliate if you must,but not everyone is being rude.....God bless you I hope you get the perfect service you deserve one day. Best of luck on your blog.
ReplyDeleteDeborah C.
ReplyDelete"I liked a lot of things in your blog"
Like what, may I ask, I'd really like to know?
"bc most to-go orders don't tip even though you run your as off to set them up"
While it is work for a to-go order, it is honestly nothing but fast food counter service work, honestly, Especially, if you call in the order, you aren't even physically there to receive any service at all except for being rung up when you get there and them giving you the bag of food.
If you order inside a to-go order, you are using your gas, your wear and tear, your legs to get up to get your food(I have never had car-side-to-go, but I have tipped at Sonic since they DELIVER it to your car) and honestly the work entailed is exactly like a cashier at McDonald's or even LESS WORK even.
For example, a McDonald's cashier let's say for breakfast time that someone gets hotcakes and sausage. The utensils they don't have out. The cashier has to get the butters, the syrups, the fork, and the knife in separate boxes. The cashier rings you up and gives you change or credit card receipt. I also have had cashiers at fast food places actually put the food together. I had one cashier at Wendy's put my burger together in front of me and my husband. She didn't cook the burger, but she did put together my burger, filled my cup w/ice as well as drink, rung me up, gave me the credit card receipt, filled one cup with mayo, and another cup with mustard. All of this for NO TIP and she did it ALL. The only thing she didn't do was someone else put the fries, that's it though. Is it fair I can't tip her for a to-go order, but tip another person for the SAME OR LESS WORK? OF COURSE NOT!! I tip fairly. WHY don't you see that it's UNFAIR to tip for a to-go order?
I rarely get take-out, but when I do, I NEVER tip since I go inside to pick it up. Most of the time, the food is wrong anyways the majority of the time.
I have only a couple of times at most tipped for a to-go order ONLY because the person gave me something for free(in a sense, I paid for the item by tipping them). Otherwise, WHY? It's unfair to the others that do the same or less work.
"I'm not saying don't do your job bc you are having a bad day,but I know it was hard for me to work when my grandfather passed away,I found out while I was working and had to finish a few tables before I left and I tried so hard to not think about it,but I couldn't."
While I understand, but think about it the other way around that do you want your CUSTOMERS to be mean to you if they just found out someone died? Seriously, it goes both ways. The customers can't just leave, they have to still wait to get their check and pay.
While I understand, people also don't want their day ruined because yours is, just as you don't want your day ruined for theirs.
I understand more if you were close to your grandfather, I wasn't close to mine that much so for me it's not hard as your parents dying, now that, I would tell my boss I'd have to leave, because I wouldn't be able to stay without crying.
The difference is that the Mc Donald's employee will make an hourly minimum wage of at least $7.50 an hour. Servers make less than $2.50 an hour in wages. If no one ever tipped for to go then the people who set up the to go orders would never make any substantial amount of money.
DeleteBlair
Delete"The difference is that the Mc Donald's employee will make an hourly minimum wage of at least $7.50 an hour. Servers make less than $2.50 an hour in wages. If no one ever tipped for to go then the people who set up the to go orders would never make any substantial amount of money."
WHY do you feel that matters what the person makes an hour to the customer since it's the SAME OR LESS WORK INVOLVED?
It's UNFAIR to NOT pay the Wendy's cashier that put together LITERALLY I saw in front of me, my burger with the lettuce, cheese, and onions only along with filling up the cup with ice & drink, along with putting in one cup some mayo, putting in another cup some mustard, ringing me up, and then giving me change, YET, I couldn't tip her.
It's UNFAIR because she did the SAME or LESS WORK than the to-go server or bartender does at let's say Applebee's or Chili's.
The PAY should be the 100% the SAME from the **************CUSTOMER***************!
"If no one ever tipped for to go then the people who set up the to go orders would never make any substantial amount of money."
If *YOU* took the job, that's *YOUR* issue between your **EMPLOYER** and *YOU*!!
The customer is NOT responsible for the rest of your wages.
WHY do you feel customers should be tipping in an UNFAIR MANNER HUH?
If Wendy's would allow me to tip, I would have tipped the cashier and tipped to-go orders as long as I would have had good service of course, but you can't tip both, so it should be fair either we tip BOTH or we don't tip BOTH. It's UNFAIR to tip one but not the other for the SAME amount of LABOR involved, actually sometimes it's LESS such as let's say I get a pasta dish, that's************WAY THE HELL LESS WORK*********** than the Wendy's cashier did. IT IS.
WHY is it fair that I pay somebody more money to do less work? It's UNFAIR.
I NEVER tip for example a bartender flipping a cap off a beer if I am let's say at a nightclub where I am STANDING waiting to order. They are doing LESS WORK than cashiers do at McDonald's in the mall that fix me a cup of ice and coke. It's UNFAIR for that McDonald's worker to not get tipped for doing **********MORE LABOR*********. It's UNFAIR for me to tip the bartender for the action of just flipping a cap. It's UNFAIR.
I will continue to *TIP* in a "FAIR" manner.
If you don't like your pay, you need to talk to your manager then. The only time I ever tip to-go orders is if I get it delivered to my car or they give me something for free, otherwise, they are doing the same job that the fast food cashier does for no tip.
It's NOT "OUR" issue as a customer you don't get paid more by your employer, it's just NOT!! So you'd rather do more work and not get a tip simply because your employer pays you more? YEAH RIGHT, you would want tips too just like Quizno's, Subway, and Starbucks want the tips when they make at least minimum wage. Don't lie that you wouldn't want the more money simply because you want more money, not because of what you make per hour.
What you make per hour has ZERO to do with TIPPING in a fair manner. WHY can't you see it from the CUSTOMER'S point of view considering you are only seeing it through a selfish point of view, ONLY THE WORKER'S POINT OF VIEW?
As if you'd rather do more work and not get tipped, YEAH RIGHT, I don't believe you. It's UNFAIR to tip one but not the other. I will continue to not tip for to-go orders I pick up inside. I tip fairly, you don't, WHY is that, huh? Don't be mad at the customer, be mad at your *EMPLOYER* for not paying you the wage they should be for doing essentially fast food cashier work. You took the job knowing your pay, so that's *YOUR* issue, not ours. So what if you don't ever make a substantial amount of money. It's UNFAIR to tip ONE but not the other. Quit being SELFISH and SELF-CENTERED!!
The Almighty Bug
ReplyDelete"you obviously don't know shit about serving,"
If that were true, then WHY do I see things that get to us that could have been SOOO EASILY prevented, huh? YES, I know A HELL OF A LOT MORE that most servers. They haven't even experience some of the shit we have gone through. For example, having the wrong prices on your check. I bet you haven't experienced that, which we have MANY of times. Some servers are so stupid they act like they are BLIND as a bat and illiterate.
"Everything on this blog is a waste of time,"
Then WHY are you here responding IDIOT????
"If you were to disappear, nobody would miss you."
There are LOTS of people that care about me. You have NO CLUE of WTF you are talking about.
Springs1, looked for a way to drop you a note but did not find one. If you have any interest in guest-posting, please let me know. Not that I agree with everything you say (I would post a disclaimer, just along the lines of "opinions are those of the author and not necessarily shared by Under Cover") but I do enjoy the conversation and debate. There is a Contact Me page on my blog, not hard to find, left column. Or if you are not interested,just disregard. :)
ReplyDeleteUnder
You are obviously obese. No person of a healthy weight ever orders sides of ranch, extra bbq sauce, a Mr. Pibb, or specifically asks not to have cucumbers in their salad. Cucumbers are actually healthy so I can see why they disgust you. Do you bathe in ranch dressing?
ReplyDeleteAnonymous
ReplyDelete"You are obviously obese."
NO, I weigh 98lbs at 5'0" tall. YOU are obviously OBESE YOURSELF trying to make yourself feel better, am I right?
11 and 12 contradict each other so hard.
ReplyDeleteer, 17 and 18, rather.
ReplyDeleteAnonymous
ReplyDelete"er, 17 and 18, contradict each other so hard."
17. Servers that don't bring you a NEW glass each refill.
18. Servers that TAKE your glass so you have NOTHING to drink while they get you your refill."
HOW? One is I don't want them to take my glass ***WHILE*** YOU STUPID IDIOT, I am eating or just sitting, you take the glass once you bring me a new one, YOU IDIOT!!
HOW HARD IS THAT TO UNDERSTAND STUPID?
This way, you ALWAYS have a GLASS IN FRONT OF YOU DUMBASS!! It's not contradicting.
For example, I want a refill. The server asks me if I want a refill. They go and get it ***WHILE*** I STILL HAVE MY DRINK, IDIOT! Then, when they bring me the refill, they take the OLD GLASS. DUHHHHH!!
It's not contradicting, it makes 100% PERFECT sense since MOST SERVERS do this. Have you ever eaten at chain restaurants like Outback and Chili's where most servers don't take your glass until they bring you a new one? I bet you haven't, have you?
Blair
ReplyDelete"Servers make less than $2.50 an hour in wages. If no one ever tipped for to go then the people who set up the to go orders would never make any substantial amount of money."
One more thing, by LAW if you don't make at least minimum wage in that hour in tips, your employer pays the minimum wage, so what are you complaining about anyways?
By LAW, you cannot just make $2.13/hr without any tips.
http://www.dol.gov/dol/topic/wages/wagestips.htm
"If the employee’s tips combined with the employer’s direct wages of at least $2.13 per hour do not equal the federal minimum hourly wage, the employer must make up the difference."
So you truly have nothing to complain about then honestly.
So I read a couple of your blog posts and feel the need to comment. I will be 100% respectful to you (no name calling, etc), and ask that you do the same for me.
ReplyDeleteFirst of all, I would like to state that I am a server myself. I am also a big fan of eating out, so I have a lot of experience on both ends of the spectrum. I am in my current position not because it is what I want to do with my life, but because I am paying my own way through school without any financial help. I do enjoy my job most nights, but you have to understand that being a server is not as easy as it looks. I have worked in counter service establishments as well, and that did not even begin to prepare me for how tough of a job this can be. With that said, please show some respect for the servers out there. We work hard to make your dining experience as good as possible and with as little mistakes as we can make (but we are human, and they do happen).
There are a few things that I do agree with you on. For example, a new cup and straw for every refill. Also if there is a mistake, that the server should apologize for mistakes. I think that it's just good manners, whether the mistake was one of our own or of that of the kitchen staff, to apologize.
I also have some issues with some of the things you have posted...
For one thing, even in major chain restaurants (Chilis', Outback, etc) there are things that are done differently at every one. Most major things will be done the same, such as how the food is prepared. Some things though are different depending on management. For example, at the restaurant I work at, we do not bring out paper napkins unless requested by the guest because linen napkins are offered with the silverware. It may not seem like much waste to you, but if we were to bring out a stack of paper napkins to every table we sat that night with their food and the majority did not use them, those napkins are all thrown away. It adds up quicker than one would think. It's little things like that. It all depends on the managements way of handling things like inventory.
(continued)
The same applies with the condiments. All of our condiments come out in portioned ramekins, not bottles, for the sake of waste. Again, it may not happen with your family, but a child may empty half a bottle of ketchup onto their plate while the parent is not paying attention, and that does cost the restaurant money. Portion sizes may be either made by the management team or on a corporate level depending on the chain. At the restaurant I work in, all ramekins are filled 3/4 up. This is standard practice in our restaurant, no matter what. Most of the tables that I see don't finish more than half of what we bring them,so it tends not to be a problem. However, if you know you will need more and if you ask for it we will be happy to get it for you. Just please understand that portion sizes are not determined by the server.
ReplyDeleteAlso, we don't know exactly what you are thinking, so please help us out! We want to make your dining experience as good as possible, so please give us all the details of what exactly you are looking for. If you order mozzarella sticks and want the marinara sauce they come with plus a ranch, be specific! Let us know you want both. A lot of the time the computer system will only allow us to select one condiment to go with an appetizer. If you only specify you want it with ranch, you will receive it with that ranch only. If you want both, please let us know and we will be happy to ask for an extra sauce for you.
You also say you "HATE when servers assume when you want your side salad or soup when you also order an appetizer. Once, I had a waiter assume I wanted my side salad AFTER the appetizer, which I would have wanted it before or at least with the appetizer". I believe that this is an unfair statement. It's not that we are assuming when you want it. Generally speaking, an appetizer is usually order when drinks are ordered, so it is placed in the system first. This being said, it will come out to your table first. When you place your entree order is usually when a side salad or soup is mentioned and is placed in at the same time as your entree order. Salads tend to take less time to prepare than hot food (unless the salad line is backed up because of a lot of orders coming in at once) so the salads will be delivered about halfway between the time you receive your appetizer and the time your hot food will come out. Again, this is not an assumption on the servers part, it's just how the orders are placed in the system and how long certain foods take to prepare. If you let us know that you want the salad at the same time as the appetizer, be sure to order it when the appetizer is being ordered and we will do our best to accommodate.
(continued)
As for "Servers that don't give back ALL YOUR change, includes ANY COINS", most restaurants the servers are not given access to the cash register, so we don't have direct access to exact change. If I am given cash with any order, I tend to ask how much change they would like back. This is not because I feel I am entitled to a certain amount for the tip or their coins, but because then I know if I need to hunt down my manager for exact change if I don't have it myself. This is to save yourself and myself time, not to make you feel entitled to give me more money. In my experience, 99% of the time when a guest is paying with cash, they will either tell me that no change is needed or that they only want $5 back or something similar.
ReplyDeleteOn that same note, I have heard people complain when we give change in smaller increments. For example if they ask for $10 back in change, why we give them a 5 and 5 one dollar bills. This isn't because we think if we leave ones you are more likely to leave them for us. Again, this is because in most places that I have worked, we do not have access to a cash register. So to save time for you, we make change for you out of what we have in our pockets. If you want a 10, ask for it and we will take the time to get one for you, but it may take a few extra minutes if the manager and bartender are busy. I know that this is not something that you complained about, but I feel it kind of goes hand in hand with the exact change thing. We give you what we have available, we are not trying to steal for you. Let us know what you need and we will get it for you. This is why I ask all my tables that pay in cash.
I think one of the main issues that I have a problem with is your dislike for "Servers that give you refills without asking you or you asking them.(without your permission do something that you are supposed to get to have a say in.)". Please understand, in most cases we are just doing our job. In my restaurant my manager demands silent service. If a guest has to ask for anything, be it a refill or more bread, we can get in trouble. The exception to this is things from the bar. If I see that the margarita that you ordered is getting low, I will ask you if you would like another round. However, when it comes to free refills, we have to at least bring them to the table. If you don't want it, we will take it away. If you would like a different fountain drink, we will get one for you without complaint. Just please know that it is our job, and it's not fair to base a servers tip deduction in your mind based on something that at a lot of restaurants are required of us. Again, each restaurant is different, so a server at one Chili's may ask if you'd like refills but at another one, they might bring them out without waiting for you to ask. It is all based on management decision for the most part. The same holds true with free chips and salsa at a Mexican restaurant and free bread at places like Olive Garden and Outback. We may be required to bring it out to you. If you don't want it, feel free to let us know while your ordering drinks if we don't bring it out when we greet you.
I think that the main thing to remember when eating out is that communication is key, no matter what. If you want something a certain way, be very specific. We can't read minds unfortunately. So if you want your mozzarella sticks with the marinara and an additional ranch, be sure to be very clear that you want both. If we greet you and you know that free bread usually comes out with your drink order and you don't want the bread, let us know. If you want your 2-for-1 happy hour drinks one at a time, let us know. If you tell us exactly what you are looking for, we will happily do it for you if we can.
(continued)
If we do make a mistake, please again remember that we are human and that you are probably not the only table we are taking care of. If you remind us, we will take care of it. I write down all my orders and double check them when I put them into the computer. Things still happen. Sometimes it is out of our control and sometimes it's not. But again, if you let us know about the mistake, we will get it taken care of for you.
ReplyDeleteAnother thing that was mentioned in this entry as well as in some of the comments is that you don't like when a table that was seated after you gets food first. There could be several things at play here, first of which being that they may be another server's responsibility and may be the only ones seated in that section. Another could be that they knew what they wanted as soon as they sat down without needing to look over a menu. If I am getting a tables drink order and they tell me what they want for their entree, I'm not going to make them wait until someone that was sat before them orders to put their order in. It's not considered "cutting" by any means. Whenever I receive an order, I place it in the computer right then so it can get started. I expect the same treatment when I'm out. If it's just me and my boyfriend at a place we're regulars and know exactly what we want and order right away, I expect to be allowed to, instead of having to wait "in line" behind a table of 6 in the same servers section who take much longer going over the menu. I believe you did say that you enjoy speedy service, and this is something that falls under that. If you know what you want right away, let us know and we'll put it in right away, it's not an issue.
I treat all my guests as I expect to be treated when I go out. I know all my fellow servers in my restaurant are the same. It's the golden rule after all, treat others as you would like to be treated. Keep in mind though, that everyone has different opinions as to how customer service should be handled. In my opinion, I don't like having to ask for refills. I'm so happy when a server brings me one without me having to ask or asking me. In my mind, clearly if I'm 3/4 the way through with my drink I am ready for another, especially if the food has just come out or I'm only about halfway done with my dinner.
I also like it when the server drops of the check early. Usually I'll print the ticket and have it ready to present about 3/4 the way through your dinner. Then is when I will ask if you want dessert or another drink from the bar depending on the situation. If you want something for desert it takes all of about 10 seconds for them to add it on and reprint. If you don't want desert when I am out, this allows me to be able to present my card and they can take care of it so that I can leave as soon as I am done if I want. I feel as though it's allowing me to enjoy dinner at my own pace, not as though I am being rushed. When I leave the check on the table I always mention that it's there for you when you're ready. None of the servers I know will hover over you while you're still eating waiting for you to pay. We drop the check to let you pay at your convenience and will continue to bring you refills and anything else you might need.
(continued)
I hope that this gives you some incite as to why we do some of the things we do as servers. In my opinion, a good dining experience all comes down to communication. Be clear as to your needs and we will do everything in our power to help. Understand that we are just doing our job on a lot of the things you have issues with. We don't do these things because we are lazy. Why would we even bother bringing you out a refill if that were the case? We would wait until you were totally done with your drink and begging for another if we didn't care. Just please keep that in mind and don't lower the servers tip for going above and beyond what is expected by you as it may be an expectation of the management team and above. If they are a horrible server and don't bring you a refill ever is when you should lower their tip.
ReplyDeleteKrissy
Delete"to understand that being a server is not as easy as it looks."
I NEVER said it wasn't hard. It's a VERY HARD job to do, but at the same time, most things are common sense of what should be done.
"please show some respect for the servers out there."
I do, if anything most servers don't show *US* respect like not saying they are sorry when they mess up(most don't apologize for REAL).
"We work hard to make your dining experience as good as possible and with as little mistakes as we can make (and they do happen)."
I don't agree with this one.
Do you do the following? :
1. Write down *ALL* requests(I mean *ALL*)?
2. Do you compare the written order or tickets to the food for obvious errors?
3. Do you bring out non-bar drinks *BEFORE* any bar drinks at a table that orders bar drinks(if you have time, which most of the time you do?)
4. Do you compare the menu prices to the check prices to see if there are any overcharges?
5. Do you read the check to see if there are any overcharges like extra items or wrongly rung up items?
If you don't do *ALL* of those things you *AREN'T* working hard.
"For example, a new cup and straw for every refill."
I never said a new straw for every refill, EVER!! I feel that's so wasteful honestly. The only way you should get a new straw is if it's a different drink such as let's say now you want a glass of water, but you ordered coke, well obviously you don't want coke in your water, therefore a new straw should be given in that case, but in most cases, no new straw should be given. I don't know WHERE you get that from a said a new straw when I didn't?
"For example, at the restaurant I work at, we do not bring out paper napkins unless requested by the guest because linen napkins are offered with the silverware."
But that's because you have LINEN napkins, which Outback has linen napkins, not paper.
If it's paper napkins only(no linen kind), I shouldn't have to ask for some and if you know I just ordered something messy "Ribs" for example or a lot of "Condiments", common sense would be to give me at least 3 or 4.
"Portion sizes may be either made by the management team or on a corporate level depending on the chain. At the restaurant I work in, all ramekins are filled 3/4 up. This is standard practice in our restaurant, no matter what. Most of the tables that I see don't finish more than half of what we bring them,so it tends not to be a problem. However, if you know you will need more and if you ask for it we will be happy to get it for you. Just please understand that portion sizes are not determined by the server."
Sorry, but you are wrong 100%, sorry. If someone asks for a side of mayo(knowing your restaurant let's say only fills it up HALF-WAY(a lot of restaurants have it served this for mayo for some WEIRD REASON, but not for ranch), ***BRING THE CUSTOMER 2, so that way they will have their "SIDE" of mayo they TRULY ORDERED. By not doing so is not following set of their INSTRUCTIONS given to you when they placed their order. They *ORDERED* a "SIDE" which is the ***CONTAINER WORTH****. You can either give me 2 half sides or take 2 of them, fill and take a spoon to spoon it out so you can put it in one container.(the first option is probably faster.
It's up to *YOU* to get the order right. Also, when I ask specifically at times at restaurants for them to fill the container ***ALL THE WAY UP****, guess what? THEY ******LISTEN TO ME********* AND DO IT MY WAY!! THE CUSTOMER RULES THE SHOW, NOT THE SERVER, NOT THE MANAGERS, THE CUSTOMER!!
Continued next posts:
Krissy
DeleteA few more things I'd like to mention:
1. When you bring the check and now they want a dessert or something else, by you having to reprint another check is a mistake(intentional, but an ERROR non-the less) that can and sometimes DOES go AGAINST the tip. I know I put that against the tip when I go out to eat.
2. When you talk about wasting paper, you want to waste straws and people's checks by printing them ahead of time. You have NO RIGHT to complain about waste when you do more wasting than what I a preaching about.
3. When you ask if the person wants their change, you are asking if you can keep it for the tip, plain and simple. Just ask "How would they like their change in big or small bills by looking at what they gave you and the amount. That way, you aren't saying you want to keep the change. Also, by you saying it saves *YOU* time shows you are SELFISH, ONLY CONCERNED about *YOUR LAZY SELF* instead of other people. By asking if the customer wants change, you are more likely making a lowered tip just by asking for that tip.
4. When you short the customer, you are stealing and that's a CRIME, LEGALLY, it IS. If you short yourself that's fine. Do you short the customer or yourself? If you short the customer, do you realize you can and usually can receive a much smaller tip?
If you go to a store or McDonald's, they don't give you your coins, you wouldn't speak up? WHY because you make *TIPS* somehow that gives the service industry ONLY the RIGHTS to keep someone else's money, huh?
If you get your coins change back EVERYWHERE else, WHY serving is so different? Do you think it's right(morally or legally) to keep money that isn't yours *YET*? You seem to feel ENTITLED to that money rather than letting the *CUSTOMER* make that decision since it *IS* ****THEIRS******* ONLY to make, NOT YOURS.
Finally, in conclusion, think about that if *YOU* were paying us, you could rule the service, but since *WE* are *PAYING* *YOU* for the service, you have to do ******EVERY LITTLE NICK AND CRANNY *******WE PERSONALLY DESIRE, NOT YOU*******.
So when you want your check before dessert time, not everyone shares your point of view. When there's 2-for-1 drinks, not everyone shares your point of view they want both at the same time(I don't like my alcohol I am paying GOOD MONEY for to get watered down or not as cold such as if it's a beer.
Just remember, *YOU WANT ****OUR**** MONEY, NOT THE OTHER WAY AROUND, so *YOU* have to do what ******WE******* want ONLY, NOT what ANYONE ELSE WANTS!!
I smell troll you have done your job well you have pissed me off i have wasted to much time on you no one eats out this much you deserve to eat like a dog on the floor out side i hope you are cursed from ever getting great service And dont speak of My lords name with you evil tongue wow this is an old post you are a fake looser if all your bullshit is even real get a real job what you sit on your ass and type shit instead of doing any good out in the world spreading hate and intolerance not all of us was born with a golden spoon in our ass xxxxoooo DOG
DeleteYou are just MADDD I TOLD THE TRUTH. Why don't you read my extended list restaurant server pet peeve blog:
Deletehttp://restaurantservicepetpeeves.blogspot.com/
I am NO TROLL. This is ********SOOOOOOOOOOOOO REAL*************!
I am not spreading hate, I am tired of being treated like crap from some servers. We are human too, NOT just them! Also, the control they seem to want is unreal when they want YOUR MONEY.
WHY are you so MEAN? I am not telling you anything mean?
Krissy
ReplyDelete"If you order mozzarella sticks and want the marinara sauce they come with plus a ranch, be specific! Let us know you want both. A lot of the time the computer system will only allow us to select one condiment to go with an appetizer. If you only specify you want it with ranch, you will receive it with that ranch only. If you want both, please let us know and we will be happy to ask for an extra sauce for you."
I am specifying it ALREADY because the *************************MENU********************* SAYS I GET THE MARINARA REGARDLESS OF WHATEVER ELSE I SAY I WANT WITH IT.
http://www.applebees.com/menu/appetizers/appetizers
"Mozzarella Sticks
Golden fried and served with a tasty marinara sauce.
$6.49"
So when a customer orders it as it comes, do you have to say what's already LISTED on the menu by REPEATING IT? You don't, so WHY because you order an extra condiment, that there's NO POSSIBLE WAY you could want both or even MANY dipping sauces, huh?
Instead of assuming, you should be bringing what the customer is *PAYING* For already in the prices of the item. If the customer doesn't want marinara, they'd SAY SO DUHHHH!! Even if let's say a stupid customer doesn't say so, it's not the restaurant's money to take back, it's the ***CUSTOMER'S MONEY******* since they are going to be *PAYING* for that marinara in the price of the item.
I am ALREADY being specific by saying I would like the mozzarella sticks. That's saying I want marinara, understand?
"A lot of the time the computer system will only allow us to select one condiment to go with an appetizer."
Then you should know it's your responsibility to bring out the ranch ahead of time and not trust someone else bringing it out that won't have it on the ticket, DUHHHH!!
This really pisses me off, because THE *MENU* is where we order from, NOT THE COMPUTER. We don't order from the computer nor does the average person know that you can only put one sauce on the computer.
First off, the menu has it *COMES* with marinara already, so unless the computer had *NO* marinara, it should *ALWAYS* be brought out. It's on the side not touching the food anyways and the customer is paying for it anyways.
WHY should you say I have to be specific as if I am not when the *********MENU********** tells me I am, huh?
THE *******MENU********* is where we order from, not a computer screen. If you know the computer doesn't have certain buttons, you can control condiments by bringing them out ahead of time.
WHY do you want to ***********ASSUME******** that people don't want the sauce it comes with when the customer NEVER, EVER, EVER ONCE SAID they didn't want it in some way such as "NO marinara" or "ranch instead of marinara" or "I would like to substitute ranch for marinara." If they don't say *ANY* of those 3 things, they AUTOMATICALLY WANT IT. If they don't, then the customer doesn't know how to place an order obviously. THAT is specific as to what I just said in those 3 instances. THAT is what is specific.
I don't need to tell my server I want ranch and marinara with the mozzarella sticks, because the menu has I already GET marinara no matter what, because it ********COMES************** with that sauce automatically no matter what unless I stated it in those 3 ways I just mentioned.
Continued:
Krissy
ReplyDelete"I believe that this is an unfair statement. It's not that we are assuming when you want it. Generally speaking, an appetizer is usually order when drinks are ordered, so it is placed in the system first. This being said, it will come out to your table first. When you place your entree order is usually when a side salad or soup is mentioned and is placed in at the same time as your entree order. Salads tend to take less time to prepare than hot food. Again, this is not an assumption on the servers part, it's just how the orders are placed in the system and how long certain foods take to prepare. If you let us know that you want the salad at the same time as the appetizer, be sure to order it when the appetizer is being ordered and we will do our best to accommodate."
I am not talking about taking an appetizer order when greeted. I am talking about when you order appetizers, side salads, and entrées at the same time. Yes it is an assumption, because some people want their side salad *BEFORE* their appetizer, which once without me requesting it even, I got my side salad first, even FINISHED it before our appetizer came at Macaroni Grill.
Servers should *******ASK********** if the customer wants their side salad first or not.
Here's a good example of why you are wrong:
http://www.topix.net/forum/city/bowling-green-ky/TVS0493JGB352L8B0
"I don't care either way 5 38%
Appetizer - Side salad I may be still eating 4 30%
Side Salad -DUH, because I am hungry 2 15%
Appetizer and side salad at the same time 1 7%
Side salad served with your meal 1 7%
Current Total 13 "
See, some people DO want their side salad first.
"As for "Servers that don't give back ALL YOUR change, includes ANY COINS", most restaurants the servers are not given access to the cash register, so we don't have direct access to exact change."
You do, it's called your *OWN PERSONAL MONEY*. This one makes me the most FURIOUS of them all that you think you have RIGHTS to STEAL and TIP YOUR ENTITLED SELF!!
You also have the BAR(if it's a place like Denny's with no bar, the register is there for you). Your manager is there as well.
So QUIT MAKING EXCUSES TO STEAL!!
Continued next posts:
Krissy
ReplyDelete"If I am given cash with any order, I tend to ask how much change they would like back. "
That's because you are LAZY. Do you realize you lower your tip by doing that? You are *ASKING* for a tip by doing that. You should know that it's up to the *CUSTOMER* to decide what they want back. It's not up to you to ask. You should just say you will be right back with their change.
Read some of the responses below that don't agree with you about asking for change:
http://www.bluegrassbelle.com/2009/08/keep-change.html
http://cityroom.blogs.nytimes.com/2010/04/30/complaint-box-rounding-up/?apage=6#comments
Just read this above. Sure some people agree with you, because you are LAZY and ENTITLED like they are.
It's *NOT* YOUR MONEY to take so you can't take it, that's *THEFT*. If you owed me a penny and you just gave me let's say you owed me $4.01, but you only gave me $4, you'd get STIFFED for stealing.
"but because then I know if I need to hunt down my manager for exact change if I don't have it myself. This is to save yourself and myself time, not to make you feel entitled to give me more money."
You should have it on you. That's *YOUR RESPONSIBILITY* to do so. Bring you some in a purse and ever so exchange it. You can exchange change at the bar periodically as well.
The only way you should round is if *YOU LOSE* money, NOT the restaurant, NOT the customer. Rounding up, for example, if you owe me $3.46, you don't have any coins on you, you round it to $4 NOT SHORTING the customer ANY. You short me 46 cents, you will get reported and I hope they'd send you to JAIL for stealing. I know they won't for that little, but they will reprimand you on it, because that's not LEGALLY NOR MORALLY RIGHT.
If you round up I am fine with that, rounding down is wrong. That's ********STEALING**************!!
We had a waiter once(we rarely ever pay with cash like maybe that was once or so we paid with (2) $20 GIFT CERTIFICATES.) Our bill was $34.69, our waiter gave back a $5 bill, no coins. I actually went up to him to tell him. He got the 31 cents, he did say he was sorry, but come on now, that was *INTENTIONAL*, so we stiffed his ass. YOU STEAL, WE STEAL BACK TO YOU!! You aren't ENTITLED to our money. He could have easily given us $6 ROUNDED THE NEXT DOLLAR UP if he didn't have coins. To boot, it wasn't even busy even(like 4p.m. on a Saturday afternoon). It's always about shorting the customer, so *YES* *YOU DO FEEL ENTITLED, otherwise, ***YOU'D SHORT YOURSELF ONLY, NOT THE CUSTOMER ******EVER********!!
"In my experience, 99% of the time when a guest is paying with cash, they will either tell me that no change is needed or that they only want $5 back or something similar."
It doesn't matter what happens most of the time. You are serving *DIFFERENT* people, so *DIFFERENT* situations may occur.
"For example if they ask for $10 back in change, why we give them a 5 and 5 one dollar bills"
The only way to solve this issue(someone may complain they don't have the money to tip you with that let's say you give them a $10 bill, but only want to leave you $5 or that by giving you 5 one's and a $5 bill, you are fishing for a tip, is to ask if the customers want big bills back or small. That way you aren't asking *IF* they want their change back, just *HOW* they want it back. Understand?
"We give you what we have available, we are not trying to steal for you."
It's *YOUR* responsibility to have it available on you or at the bar.
"This is why I ask all my tables that pay in cash. "
NO, you ask because you are LAZY that you don't want to get the change is why. If you weren't, you wouldn't ask, you'd just DO THE ENTIRE JOB as it is supposed to be done.
Continued next posts:
Krissy
ReplyDelete"Please understand, in most cases we are just doing our job"
NO, your job is to please the customer if you want *THEIR MONEY.*
"In my restaurant my manager demands silent service. If a guest has to ask for anything, be it a refill or more bread, we can get in trouble."
That's why any *SMART* server would ******ASK THE CUSTOMERS AT THE GREETING if they want that type of service "Would you all like refills without being asked throughout your service?" This way, if the customer says no, you don't have to.
Here's proof:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said: “First off many restaurants do require them, I understand some don’t but the one I work out does and many other ones do. Obviously if a customer says they don’t want one, I am not expected to bring one.”
See, if the customer doesn't want it, they aren't *******FORCED******** into the service by the manager or the server.
Remember who *PAYS* you the more money. Is it the manager or *YOUR CUSTOMER*, then that's who you have to please, your customer the most since MOST of the money comes from them.
Your manager nor you are the customer's control freaks. You aren't there to please yourselves, you are there to please ********INDIVIDUAL CUSTOMERS********* since you want INDIVIDUAL TIPS and the managers want individual sales.
"Just please know that it is our job, and it's not fair to base a servers tip deduction in your mind based on something that at a lot of restaurants are required of us"
It is NOT required if the customer doesn't want it. Even JT said so. The only way you know is to *ASK AT THE *******GREETING*********** if the customers want that type of service or not. NOT EVERYONE WANTS IT.
Also, nobody gets fired. I know, we go out to eat A LOT, I mean A LOT and a good 85% of our outings we don't have refills without asking or being asked.
"We may be required to bring it out to you."
You have a *CHANCE* to *ASK* us when you **GREET** us by asking us when you ask us what we want to drink. If you have to come to the table with it immediately, you can still *ASK* US **********BEFORE************ taking it off the tray. WHO THE HELL ARE YOU AND THE MANAGERS TO THINK YOU RULE US WHEN WE ARE THE ONES ******PAYING******* for the service and the food, drinks, huh?
"If you want something a certain way, be very specific. We can't read minds unfortunately. So if you want your mozzarella sticks with the marinara and an additional ranch, be sure to be very clear that you want both. "
If you know your menu, you know we want both WITHOUT saying "I want both" by just stating "I would like mozzarella sticks with ranch" or "I would like mozzarella sticks and to add a side of ranch."
Those are BOTH CLEAR. THE MENU makes it so. YOU ARE READING INTO IT WHAT IS NOT SAID.
"you know that free bread usually comes out with your drink order and you don't want the bread, let us know."
NO, that's the *******SERVER'S JOB********** TO **************ASK US************ if we want bread. I don't have to tell you don't do something that we didn't order. That's not how service works. If we didn't order it, we shouldn't receive it, PERIOD!! END OF DISCUSSION ON THAT!!
Continued next posts:
Krissy
ReplyDeleteIf you want your 2-for-1 happy hour drinks one at a time, let us know."
NO, you ********ASKS********* US. You should know people drink ONE drink at a time like when they order a coke or water, WTH would ALCOHOL being *****ANY****** DIFFERENTLY SERVED, HUH?
A *CARING* SERVER *ASKS** QUESTIONS, NOT ASSUMES THAT EVERYONE LIKES THE SAME THINGS, THE SAME WAYS.
NO ONE would think they would get 2 drinks at time. That's ABSURD to serve in that manner honestly. I would NEVER do that to a customer. I would *ASKS* how they want things. Especially if they are a slow drinker, do you want to drink a watered down margarita for example? Wouldn't you rather them make it later instead of let it sit and melt? HOW INCONSIDERATE AND UNTHOUGHTFUL of a person you are.
"If you tell us exactly what you are looking for, we will happily do it for you if we can. "
You don't seem to understand it's not on the customer to tell you every single thing we don't want. WE ARE NOT THERE TO SAY "DON'T BRING ME KETCHUP, DON'T BRING ME WATER WITH LEMON, DON'T BRING ME MY CHECK WITH MY DESSERT, ETC. I am not there to correct your assumptions. You are there to find out for 100% CERTAIN without any doubts how the customer wants things. I am not there to assume you will assume every little nick and cranny. Remember it's *OUR MONEY*, so our time is more important than yours is in that if you want our money, you should care about our time not wasted on telling you the "DO NOT'S" of our service.
"If we do make a mistake, please again remember that we are human and that you are probably not the only table we are taking care of."
Mistakes sometimes, but sometimes things aren't if you didn't try your best. If you did truly try your best, that's different than if I saw you didn't.
"In my opinion, I don't like having to ask for refills. I'm so happy when a server brings me one without me having to ask or asking me."
I don't like to ask either, but ***I WANT TO BE ASKED****, understand? I don't want my server ordering for me.
If you want your server to **ORDER** for you, WTH DON'T************YOU************ OPEN YOUR MOUTH TO TELL YOUR SERVER ******WHEN THEY GREET YOU*********"Can I please get refills without being asked throughout my service please?"
SEE, you aren't asking for what *YOU* want, are you, HYPOCRITE?
"I also like it when the server drops of the check early."
HYPOCRITE AGAIN if you don't ******ASKS********* your server when you order your entrées to bring the check then.
YOU AREN'T ASKING FOR THAT, ARE YOU?
I don't want my server to drop it off quickly, because I don't want someone CONTROLLING MY SERVICE being a control freak nor do I know if I want the check YET.
"Usually I'll print the ticket and have it ready to present about 3/4 the way through your dinner. Then is when I will ask if you want dessert or another drink from the bar depending on the situation. If you want something for desert it takes all of about 10 seconds for them to add it on and reprint."
Do you realize that RUSHES the people that aren't like you? It's not *YOUR CALL* to say we are finished. YOU ARE A HUGE CONTROL FREAK. WHAT IS YOUR PROBLEM WITH CONTROL, HUH?
The timing of *ANYTHING* the check, etc. is up to the *******CUSTOMER********** ONLY, NOT THE SERVER!
CONTRADICTING YOURSELF HERE WITH WASTING PAPER I SEE with you ***REPRINTING THE CHECK UNNECESSARILY, YET YOU CAN'T GIVE US EXTRA NAPKINS, because of waste. WTF?????? HYPOCRITE, HYPOCRITE!! WASTING PAPER IS WASTING PAPER EITHER WAY. Actually by wasting paper in the printer on the computer, it actually wastes *INK* as well, probably costing more money than my wanting extra napkins. YOU ARE A REAL JOKE, SERIOUSLY!! CONTRADICTORY PERSON YOU ARE!!
Continued next posts:
Krissy
ReplyDelete"We drop the check to let you pay at your convenience and will continue to bring you refills and anything else you might need."
NO, you do it out of *******CONTROL*********. It's NOT UP TO *YOU* to decide if the person wants their check or not. WHY THE HELL DO YOU FEEL YOU HAVE *ANY* RIGHTS TO MAKE A DECISION ABOUT SOMETHING YOU AREN'T **********PAYING********* FOR THAT THE PEOPLE ARE *****PAYING YOU********* FOR, HUH?
"In my opinion, a good dining experience all comes down to communication."
You don't do that though. You want your check sooner than dessert time, *ASK* for it. You want refills without being asked or asking, *ASK* for that when greeted.
You aren't taking your OWN ADVICE!!
I am communicating, it's a little thing called a *************MENU************** that states I get a condiment with the item already, no need to assume the customer doesn't want that item since they didn't SPECIFICALLY say they didn't in those 3 ways I said.
The computer means nothing to the customer. They don't know you don't have buttons.
"Be clear as to your needs and we will do everything in our power to help."
I am clear. The *MENU* is in PRINT, CLEARLY STATES "Golden fried and served with a tasty marinara sauce."
HOW MUCH MORE CLEARER CAN YOU GET????????????????
Remember, customers don't order from a computer screen to care if you can't put ranch in too.
"Understand that we are just doing our job on a lot of the things you have issues with."
No, stealing isn't your job.
It isn't your job to assume.
It's not your job to *ORDER* for your customers.
It's not your job to decide when the check will be at our table.
It's not your job when we want our side salads if an appetizer is ordered also as well as entrées.
It's not your job to give us LESS than the amount we order(bringing 2 half sides will equal the amount we asked for if we ordered 1 side).
It's not your job to go by just the computer screen to place orders for food.
"We don't do these things because we are lazy. "
Change thing *YES* you do. WHY don't you bring enough change on you or go to the bar periodically to get coins, huh?
Also, giving refills without asking is lazy, because you didn't make a trip to come to ask first.
"Why would we even bother bringing you out a refill if that were the case?"
Just because you get refills doesn't make you not lazy. Where do you get that from that the job is only refills, that's it? That is what you are implying.
"We would wait until you were totally done with your drink and begging for another if we didn't care."
Sorry, that **SHOWS AND **PROVES*** YOU CARE not to ****WASTE MY TIME BRINGING ME SOMETHING I DON'T WANT AND TO CATER TO WHAT I ****DO******* WANT.
If the server asks, it proves they *CARE* to ask rather than to assume or just go by majority instead of individuality as service SHOULD BE.
Continued next posts:
Krissy
ReplyDelete"Another thing that was mentioned in this entry as well as in some of the comments is that you don't like when a table that was seated after you gets food first. "
With this issue, I was talking about things like when a server has more than one table's items on a tray, but hand it out of order. An example a Red Lobster waitress we had, had 2 side salads for another couple that wasn't even there when we ordered and our 2 entrées, but decided to hand OFF the SAME TRAY the couple's side salads first, which was VERY UNFAIR. THAT is what I am talking about. I wasn't talking about the stuff you talked about.
To close, you seem to be VERY HYPOCRITICAL AND CONTRADICTORY. You want your check early, but don't speak up(I would assume, because you never said you did). You want refills without being asked or asking, but you don't want to *ASK* for that type of service. NO ONE is a mind reader you know.
You also are a *THIEF* if you don't round up. If you don't want to deal with coins, ALWAYS SHORT YOURSELF. When you short someone else, you should be getting put in JAIL AND FIRED for STEALING. It's a *CRIME* to do what you do if you round down.
If the marinara is on the menu already, WHY assume a person wants just one condiment? The *******MENU******* is where it states it *COMES* with the item. No need to read the description to you and WASTE TIME LIKE THAT. I am BEING SPECIFIC, because I am ordering what the *MENU* already lists as it's items it comes with.
It's just like if I order a burger(it comes with fries), no need to repeat fries. The difference with this is, if someone orders let's say a baked potato, since that *COSTS* MORE MONEY for the customer, the *SERVER* should be asking did they want BOTH side dishes. Even a Wendy's cashier had more common sense than you to not assume when my husband ordered a combo AND a side salad. She asked if he wanted fries AND a side salad or did he want the side salad as his side dish of his combo.. She was even SMARTER than you are by NOT EVER, EVER, EVER ASSUMING. WHAT IS IT WITH YOU SERVERS ASSUMING, just like with the check. NOT YOUR CALL TO MAKE.
Piece of advice:
QUIT ASSUMING!!
Quit asking if the customer's want their change. That's asking for a tip.
EVERYONE IS DIFFERENT and that's how service should go, BY INDIVIDUALITY, NOT MAJORITY!! Remember, you are getting an individualized tip, so you should be giving individualized service considering everyone is different.
If you want refills without being asked, *****ORDER THEM PREEMPTIVELY, DUHHHH!!
If you want your check before dessert is offered, *ASK* for it. NO ONE CAN READ YOUR MIND!!
Also, remember, you are wasting PAPER AND INK when you have to *REPRINT*, because you ******ASSUMED******** the customer wasn't going to order something else YET, you don't want us to waste napkins. WHAT A LAUGH, FOR REAL!! LOOK AT WHAT YOU DO BEFORE YOU TELL OTHERS HOW THINGS SHOULD BE DONE!!
So first of all, I was nothing short of professional and polite in my post, and what do I get in return. A bitchy response. So you'll now get one too. Enjoy a taste of your own medicine. I will now talk down to you and make you feel like the bitch you are. Hell, you even had complaints to say about stuff that I agreed with you on. You are one crazy bitch and I hope to never have to deal with you.
ReplyDeleteHere's what I don't understand. You say that when I go out since I like things done a certain way, I should ask for them as the customer. Yet, when I say in my post that as a server it would be nice if the guest spoke up to let us know if they want us to ask before refills or to say that they want their happy hour drinks one at a time, I am in the wrong? That is what is HYPOCRITICAL. If I come in as a guest and I want quicker service I should ask, but if you want the check only at a certain time, you shouldn't? That makes absolutely *****NO SENSE*****.
Maybe you should get a job working as a server, even if it was just for a week or something. See what we deal with on a day to day basis. You have only one perspective, that of the customer. Walk for a mile in our shoes and I'd love to see how quickly your opinions change. More than likely, you would realize that you're one of the types of customers that you would hate to have sitting in your section.
The fact that you nitpick at the servers and chip away at our tip is ridiculous. You are not better than us. You have no right to demean a person and call them STUPID because they only remembered to bring out 3 of the 4 ranch sauces that you ordered. More than likely you're not going to finish your 4 ranch plus the 11 marinara and other sauces that you ordered anyway.
Here's another thing that I don't understand, you don't want us to waste your time right? Because it's so precious to you. Well it's wasting your time when I have to go to the bartender to access the only register that we have to get you your $10.31 in change if you want a 10. Guess what, I get tipped in 1's and 5's if I get tipped in cash at all, so that's what I have. I don't have a 10 or a 20. It's the same amount of money irregardless of the way you receive it. My restaurant doesn't give us money to have on hand, the servers have their own money to give, that's it. Unless I go to the bar and wait for the bartender to get done making the 50 drink orders she has to deal with first. So yeah, that would be a waste of both of our time. I'm not fishing for a tip by giving you 2 5's instead of a 10. IT'S WHAT I HAD AVAILABLE, DEAL WITH IT.
ReplyDeleteAnd by the way, servers do get fired. We just lost about 10 of them from the restaurant I work in and are now training a bunch of new people. So I don't know where you get this deluded idea that we can do no wrong in the eye of the management team. Maybe you have to commit murder to get fired from a place like Denny's or something, but in a lot of places, it takes a lot less...like not doing what the manager deems as good customer service. So yeah, I'm going to listen and do what my manager tells me to, not take your advice and do the things that you want all servers to do. ****YOU ARE ONE PERSON****! I'm not saying that your opinion doesn't matter, but give us a break. You are overly demanding and don't reward your server for the good they do for you, only reduce their tip when they do things that annoy you which is almost everything that I am told to do to keep my job.
The surveys that we mention, when you get your check, silent service, free bread. These are all things that I am told to do. Again, if you don't want the damn bread, then ask that we don't bring it out. DUHHHHHHHH. If you don't, then I am required to bring it to you. If I don't my manager probably will so you'll still get the damn bread and I'll get in trouble. So deal with it and speak up, it takes 2 seconds when you are ordering your drinks.
You say yourself that every situation is different and should be treated as such...this applies to you too! Just because you got your side salad before your appetizer at Macaroni Grill, doesn't mean that things are done the same way at Chili's or Outback or anywhere else. Every restaurant is different. Hell, if you go to two different Chili's it's likely that things will be different because different managers do things different ways. So be a little understanding there. If you want your damn side salad first, then ask. If you don't ask, it's going to be done the way we are told to do.
As for the silent service refills, get it through your head! WE ARE NOT ORDERING FOR YOU! YOU ALREADY ORDERED. We are delivering you a service by getting you another free coke, we didn't add another one to your check, you already paid for it. If a server orders something for you, they are making you pay for something that you didn't want...for example, you order mozzarella sticks and a steak the server then decides that you're going to want a cheesecake so they put it in the computer and make you pay for it. That is ordering for you. That is assuming. A free refill is not ordering for you! My manager makes me do it. If they were to see you with an almost empty glass of water, they would get you one too. It's a service we offer! If you don't want it, say so.
ReplyDeleteObviously you are an impossible customer to please. So honestly, I don't even know why I care enough to try to make you see reason. You are not the only person in this world. We can't please everyone. The management team and corporate people make decisions that will please the majority, and whether or not your server agrees if they want to keep their job they do it. If you want to be overly picky about what your server does or doesn't do and want your check at a specific time, then let them know! It's not hard. If you ask for it, it will be done. If not, we do what we are required to SO DEAL WITH IT! You are one person that we have to deal with one random night. I have to work with my manager everyday. So unless you speak up and tell me what you want, I'm doing things the way the manager wants me to. Again, if you say what you want me to do at the beginning of the meal, I will adjust for you...but only if you say so.
Bottom line is, if you're not willing to communicate what you want with your server, then stay the fuck at home or go to a restaurant where you have to serve yourself, like a buffet. We don't want to deal with your shit anyway. And honestly, that leaves a table open for me to be able to help someone who appreciates the service that we offer and won't knock me down over stupid shit. I don't want your damn tip, since you'd probably stiff me anyway from the sound of it. I bust my ass for the people I wait on, and I make good money because of it. I've never gotten a complaint, and trust me my manager makes it known if someone does. So clearly, I'm doing something right.
Here's one last thing for you to think about. Remember those surveys that you hate the servers for so much? Those are sent to the corporate office to see how you think our restaurants are doing. If there's something that you think they should do differently, maybe you should listen to your server and fill the damn thing out. If enough people (and I'm talking hundreds of thousands since that's how many people get asked to be surveyed - not the 13 people you pointed out in your side salad survey example, that's a joke) agree with you, then maybe certain restaurants would do things differently.
ReplyDeleteAnd by the way, we have to tell you about those surveys. We have to mention drinks by name and appetizers by name when we greet you. We have managers from other stores and corporate executives come in at least once a week to make sure we are doing these things. They are mystery shopping us, so we have no idea if they're sitting in our section. If we don't do these things and they catch us in one of their mystery shopping rounds, that server can and usually does lose their job.
Krissy
Delete“get it through your head! WE ARE NOT ORDERING FOR YOU! YOU ALREADY ORDERED.”
****YES YOU SURE THE HELL ARE*******!!! If I order a coke, then I order a glass of water, that’s TWO ***ENTIRELY ***********DIFFERENT********** DRINKS IDIOT. If I order a coke, then I order a margarita, that’s TWO ENTIRELY DIFFERENT DRINKS IDIOT!!
I didn’t already order it. I ordered ********ONE GLASS, NOT MORE THAN THAT.**** The menu states I can have refills if I *CHOOSE* to. It’s not mandatory that I have to have refills if I don’t want it. Since refills aren’t giving to you all at once since the customer isn't ordering "REFILLS" when they say their order, you are truly only ordering ********ONE GLASS OF DRINK AT A TIME********, so YES it *IS* INDEED ORDERING FOR ME.
Just look at Ashley how she was a server that knows that people may want something different or may not want a refill:
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
“Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want.”
You see, a ******SERVER*********** says the customer may not want the drink or want to get something else.
http://www.etiquettehell.com/smf/index.php?topic=19233.15
Hijinks saids: “Usually if they ask, I’ll say I’d like to switch to water please – I’m only drinking full flavor pop while pregnant, to avoid aspartame – because I don’t need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I’ll still drink it LOL”
According to this pregnant lady, the server *DID* ORDER for her. She really wanted water instead. Imagine the much better TIP the server would have had if she would have catered to her **********INDIVIDUALIZED NEEDS*********** rather than majority’s needs by just asking when *GREETED* if she wanted that type of service or not. WHY not cater to her INDIVIDUALLY by *CARING* about *HER* wants since you want *HER* money by asking when you GREET the customer if they want that service or not?
“We are delivering you a service by getting you another free coke”
It may not be the service we wanted though, understand? It’s not up to *YOU* to get it. The *SERVICE* isn’t free, just the coke is.
“we didn't add another one to your check, you already paid for it.”
WHY DOES THIS MATTER when it comes to ****TIPPING FOR THE ****SERVICE****? You aren’t talking about the same things we are paying for here. The coke money goes to the restaurant. The tip goes to our server. That means, if they waste ***OUR TIME**** by getting an unwanted item they are costing us OUR TIME AND THIRST OR POSSIBLY the customer wanted just their check, but instead got a refill, something they DID NOT WANT.
How would you feel if let’s say you wanted a refill but your server kept bringing you extra plates you didn’t use? How would you feel then? You wouldn’t be aggravated your *TIME* was WASTED when you only wanted your refill, HUH?
“If a server orders something for you, they are making you pay for something that you didn't want.”
NO, a person orders a glass of water for example. It’s not being billed. That’s an order just as a free refill of soft drink or tea is.
You don’t have to *PAY* for something to ORDER IT IDIOT. That’s how STUPID YOU ARE! YOU ARE STUPID TO SAY SUCH A DUMBASS THING!!
Continued next posts:
Krissy
Delete“you order mozzarella sticks and a steak the server then decides that you're going to want a cheesecake so they put it in the computer and make you pay for it. That is ordering for you. That is assuming.”
It’s not just what you pay the restaurant for IDIOT, because we are paying********YOU********* for OUR SERVICE DUMBASS IDIOT. If you were paying us, ******THEN********* you’d have the right to order for us, but until then, you want our money, you do as *WE* want.
IT’S ******OUR MONEY PAYING YOUR TIP IDIOT************!! The amount we are paying the restaurant is *******IRRELEVANT TO THIS CONVERSATION SINCE THAT MONEY DOESN’T GO TO YOU IDIOT!!
“A free refill is not ordering for you!”
****IT IS************, because there’s NOWHERE ON THE MENU DOES IT STATE THE CUSTOMER HAS TO GET REFILLS NOR REFILLS OF THE SAME DRINK EITHER IDIOT. Hell even water isn’t on the menu even.
An order is ANYTHING, no matter if it’s free or not. Bread is ordering for you if it’s not on the menu.
I am not ordering it already, because when I place my order, I CONSENTED to ***ONE**** GLASS of drink, NOT SEVERAL REFILLS THE SAME THING. If that were the case, you’d bring me MANY glasses at the same exact time and the customer would say when they’d order “I would like a coke with MANY REFILLS ALL AT ONE TIME” just like the 2-for-1 drinks that they are ordering *ONE* drink at a time, NOT MORE than that.
The customer can change up if they want to since it’s ****THEIR MONEY******* PAYING FOR THE ****SERVICE******.
I have gone from dr. pepper, to coke, and then to an unsweetened iced tea in one sitting MANY of times before. My husband once ordered a diet coke, a refill of diet coke, and then a glass of water. My husband another time ordered a cup of coffee, THEN a DIET COKE.
You see how I can *ORDER* something different each time how it VERY MUCH ****IS****** ORDERING FOR YOU. I am not there to ONE UP you that you will assume. Especially since most servers aren’t like you. I get more servers that don’t do the refills without asking THANK GOD!!
“My manager makes me do it.”
As I said before with JT’s quote(worked at a Chili's): “First off many restaurants do require them, I understand some don’t but the one I work out does and many other ones do. Obviously if a customer says they don’t want one, I am not expected to bring one.”
NO, the manager doesn’t make you not *ASK* at the *****GREETING IF THE CUSTOMERS WANT THAT *********************TYPE OF SERVICE************* THEY DO NOT HAVE SUCH A RULE. That’s why JT quit arguing with me, because I PROVED HIM WRONG.
“My manager makes me do it. If they were to see you with an almost empty glass of water, they would get you one too. It's a service we offer! If you don't want it, say so.”
NO they don’t. NO managers have *EVER* done that in the almost every weekend since Nov. 2000 (2-3 times a weekend we go out to eat, even places out of state or out of town even).
I don’t have to ONE-UP you that you might assume. You should be asking if we want that type of *SERVICE* to begin with. That’s how you will know or not. I don’t have to tell you shit. I am not going to waste my time since it’s *MY* MONEY considering most servers don’t waste our time anyway like that, so why bother considering *WE* are PAYING for the service, NOT YOU OR YOUR MANAGER.
“Obviously you are an impossible customer to please.”
1. Ask questions. HOW is that not possible to please someone when you have COMMUNICATION(YOUR ADVICE REMEMBER)?
2. Not stealing is somehow impossible to please? WTF? Doing something illegal shouldn’t be something expected to please anyone.
3. Reading the menu KNOWING that an item comes with an item already, how is that OUR FAULT when *YOU* don’t*****KNOW******* your restaurant's menu and we know it BETTER than you do?
Continued next posts:
Krissy
Delete“You are not the only person in this world.”
You aren’t the only server in this world, THANK GOD, I would request not to have such an UNCARING THIEF.
Your money is not the only thing that matters in this world.
“We can't please everyone.”
You can, it’s called ******QUESTIONS******* YOU SHOULD BE ASKING RATHER THAN ASSUMING EVERYTHING. There’s NO REASON WHY you can’t ask if the customers want their check, want refills without being asked throughout their service, want bread, or want their side salad before their appetizer.
“want your check at a specific time, then let them know! It's not hard.”
But I don’t want it at a specific time, YOU said *YOU* DO, so *YOU* should ask if it’s before dessert time, otherwise, they won’t just magically know you want your check at that time since some people get dessert or after dinner drinks.
“If you ask for it, it will be done. If not, we do what we are required to SO DEAL WITH IT!”
WHY don’t you *ASK* the customer, huh? As I said before, there’s not one thing you couldn’t ask that I have said in the way I said it. The customer shouldn’t have to ask for everything you even said, SILENT SERVICE, so how can you give that if they have to ask for everything? *YOU* should be asking them, this way, you know if they do want refills without asking, you will get their service how *THEY* personally want it, not how others want it.
“You are one person that we have to deal with one random night. I have to work with my manager everyday.”
NO, I am a REGULAR at A LOT of restaurants. Also, what does this matter? WHY don’t you want to *******ASKS********** QUESTIONS HUH? You said all about *COMMUNICATION* YOUR WORDS, what about YOUR ADVICE ABOUT THAT, HUH? If you don’t ask, you won’t know, so there’s no communication there.
EVERY STEP YOU DO YOU SHOULD ASK except for the basics like appetizer plates, napkins, a straw, and utensils, that’s it. EVERYTHING ELSE YOU DO YOU SHOULD BE ASKING.
YOU ARE*NOT* COMMUNICATING IF YOU DON’T ASK, ARE YOU? You cannot depend on the customer asking. WHY should they have to ask for all of these things? That’s not caring. You should be asking and *OFFERING* THEM STUFF IDIOT, DUHHHH!!
“So unless you speak up and tell me what you want, I'm doing things the way the manager wants me to.”
WHY when you can COMMUNICATE BY **********ASKING*********** *****US********* such as with the bread ask before you get some when you get the drink orders, asking about if the customers want refills without being asked throughout their service at the *GREETING* when you get the drink orders, ask if the customers are ready for their check rather than wait for them to ask you, etc.? You manager doesn’t forbid you to ask ANY of this and you know it.
Why are you so CONTRADICTORY by saying “COMMUNICATION” then do what your manager wants you to do? I don’t get it? If you COMMUNICATE BY ASKING, you may not have to do it your manager’s way since as I said before, JT said if the customer doesn’t want it, they don’t have to take it that way.
Do you realize *WHO* is ***PAYING******** YOU? The manager isn’t, so WHY should he or she get a say so if she or he isn’t paying for *MY* SERVICE, HUH? Is that FAIR? It’s not.
“Again, if you say what you want me to do at the beginning of the meal, I will adjust for you...but only if you say so.”
Again, a CARING server doesn’t make me to ONE UP them to assume they will assume. I don’t have to only if I say so. *YOU* SHOULD BE ASKING ME IDIOT AT THE GREETING OF HOW I WANT THE REFILLS AND THE BREAD(if it’s not on the menu).
Continued next posts:
Krissy
Delete“if you're not willing to communicate what you want with your server, then stay the fuck at home or go to a restaurant where you have to serve yourself, like a buffet.”
But communication is for YOUR SERVER to ******ASK YOU*****about things, NOT for you to have to ask every single thing. I don’t have to communicate about bread that’s not on the menu if I didn’t order any. I don’t have to communicate to my server if I will be changing drinks or don’t want refills since I don’t even know what I will be feeling like and secondly, it’s not my server’s job to place my next refill *ORDER* for me, that’s *MY* job to decide what I want next, not my server’s choice.
It’s also the customer’s choice to decide when the check will be given. You can ask that as well.
CONTRADICTION 101 HERE:
“If a guest has to ask for anything, be it a refill or more bread, we can get in trouble.”
You just said above “But only if you say so”, YET, you say we aren’t supposed to have to ask for *ANYTHING*, HMMMM, isn’t that something?????????
You just CONTRADICTED YOUR OWN LOGIC HERE. You have to *ASK* in order to know. You aren’t PSYCHIC. You may be able to be right sometimes, but not every single time you won’t. You even said you had to reprint checks. That means you ASSUMED WRONG.
***YOU*** as a server SHOULD BE ASKING IF THE CUSTOMER WANTS THEIR CHECK OR NOT.
I shouldn’t have to ask for you not to order for me or to give me my coin change or to get marinara too since it’s on the *MENU* already listed in the description of the item, or to have my side salad before my appetizer, etc. You should be asking everything I just said except for the marinara since it’s on the menu already, no need to ask unless it costs more to the customer to have the extra sauce they ordered.
You just said “ASK FOR ANYTHING”, yet, you keep saying **COMMUNICATION***, WELL HOW THE FUCK YOU CAN GET COMMUNICATION IF YOU CAN’T ASK AS THE CUSTOMER according to YOUR LOGIC IF YOU DON’T ASK AS THE SERVER, HUH DUMMY????????
“However, when it comes to free refills, we have to at least bring them to the table.?”
NO you don’t. YOU *ASK* if we want that type of service at the BEGINNING, it’s called ********COMMUNICATION********** IDIOT. TAKE YOUR OWN FUCKING ASS ADVICE!!
“If you don't want it, we will take it away.”
You can’t give back **OUR TIME YOU JUST WASTED*** and you know it.
“If you would like a different fountain drink, we will get one for you without complaint.”
When you do that, do you say you are sorry for messing up, because YES, that is a MESS UP just as when you print out the check too soon when people want to order more stuff.
“Just please know that it is our job, and it's not fair to base a servers tip deduction in your mind based on something that at a lot of restaurants are required of us.”
The restaurant manager doesn’t require you to not ask questions. If anything, you are PREACHING to me ***COMMUNICATION******. You also said “If a guess has to ask for *ANYTHING*” is what you said, YET, you want me to ask. WTF is that all about????
“Again, each restaurant is different, so a server at one Chili's may ask if you'd like refills but at another one, they might bring them out without waiting for you to ask.”
NO, each *SERVER* should be going by INDIVIDUALITY when serving by asking when they GREET their table.
“It is all based on management decision for the most part.”
NO, it’s based on what you ask your customer at the GREETING for refills and bread.
For the check, that’s something you can ask your customers.
Continued next posts:
Krissy
Delete“The same holds true with free chips and salsa at a Mexican restaurant and free bread at places like Olive Garden and Outback.”
You are stupid. Olive Garden has it on their *MENU* that you *ARE* INDEED ****ORDERING********those bread sticks DUMMY!! I am consenting to bread sticks according to the Olive Garden’s menu.
There’s no rule that states the server cannot ask BEFORE they take the chips n’ salsa or bread off the tray or bring it if you want it or not. SO STFU IDIOT, because you have NO FREAKING CLUE OF WTF YOU ARE TALKING ABOUT.
“We may be required to bring it out to you. If you don't want it, feel free to let us know while your ordering drinks if we don't bring it out when we greet you.”
But you just said ““If a guest has to ask for anything,”, that means I don’t have to ask that you don’t do so DUMMY. WHAT AN IDIOT YOU ARE THAT YOU ARE *********CONTRADICTING YOUR OWN LOGIC. In order to have COMMUNICATION, *YOU* have to *ASK* the customer. Especially since we aren’t supposed to have to ask for anything according to YOUR LOGIC.
I don’t have to let you know I don’t want what I don’t order. That’s ABSURD AND INSANE!! I am not going to waste my time when it’s *MY* MONEY paying my server. You want the customer’s money, you please *THEM*, NOT ANYONE ELSE.
“I think that the main thing to remember when eating out is that communication is key, no matter what. If you want something a certain way, be very specific. We can't read minds unfortunately. So if you want your mozzarella sticks with the marinara and an additional ranch, be sure to be very clear that you want both.”
But the *MENU* is communicating that issue already. No need to rehash the menu piece by piece taking up lots of time unnecessarily repeating things already in PRINT already. I already get marinara. I don’t need to tell you I want it when I am telling you that when I *ORDER* the ITEM already according to the *MENU* if you just *READ* IT.
“And honestly, that leaves a table open for me to be able to help someone who appreciates the service that we offer and won't knock me down over stupid shit.”
That’s nice to know what you think of the customer’s money as “STUPID SHIT”, well FUCK YOU AND YOUR MONEY BITCH!! YOU ARE STUPID!! YOU ARE A CONTROL FREAK. WHY DO YOU WANT TO CONTROL CUSTOMERS, HUH?
It's nice to know what you think about customer's likes and dislikes, FUCK YOU SELFISH, CONTROLLING, AND THIEVING BITCH!!
“I don't want your damn tip, since you'd probably stiff me anyway from the sound of it.”
I only would if you would do a piss poor job or if you didn’t return my change(STOLE).
Why are you there if you don’t want the customer’s money?
“I bust my ass for the people I wait on, and I make good money because of it. I've never gotten a complaint, and trust me my manager makes it known if someone does. So clearly, I'm doing something right.”
NO, that just means no one is complaining. That doesn’t mean they are satisfied. Some people tip no matter what or fear of stuff in their food. Some people just don’t complain and/or just don’t come back.
Also, you could do BETTER did you EVER THINK of that by showing you *CARE* instead of being a SELFISH BITCH?
You don’t bust your ass, because if you did, you’d bring enough change on you, you’d NEVER ask if the customers wanted change that you’d just go to get it, you’d ask if the customers want refills without asking, you wouldn’t mention the computer that some computers don’t let you put in both sauces because you would bring out one of them AHEAD OF TIME(SHOWS LAZINESS that you don’t), etc.
“maybe you should listen to your server and fill the damn thing out.”
I fill the survey out ALL THE FREAKING TIME basically just about. Do you realize how many Chili’s surveys I have done over the years? Probably a hundred at least for real. I just about always do the surveys.
I also MANY of times have sent letters to corporate, MANY over the years.
Continued next posts:
Krissy
Delete“not the 13 people you pointed out in your side salad survey example, that's a joke) agree with you,”
The point was not a joke, the point was to prove to you that service should go by ********INDIVIDUALITY THAT NOT EVERYONE WANTS THINGS THE SAME WAYS IDIOT. That was the point of it. To show that not everyone wants their side salad out first. Even one person wanted their side salad WITH their appetizer even. It’s to point out that since everyone is DIFFERENT, service should be done as if everyone is rather than acting like everyone is the same when they aren’t. YOU ARE STUPID AND A JOKE TO ACT LIKE EVERYONE IS THE SAME IN THIS WORLD WHEN THEY AREN’T. That’s how STUPID YOU ARE TO THINK THAT.
“we have to tell you about those surveys.”
99% of servers don’t. They don’t get fired by not mentioning it either. You don’t get that people don’t want you to tell them about it, they can *READ* for themselves. You don’t need to read it for me. Understand? It’s not required, because if it was, servers always would tell me about it.
“We have to mention drinks by name and appetizers by name when we greet you.”
That’s fine, I know this already. I don’t have a problem with up-selling BEFORE I order. It’s AFTER I order that pisses me off, because you can always do it as you said when you GREET me.
“They are mystery shopping us, so we have no idea if they're sitting in our section. If we don't do these things and they catch us in one of their mystery shopping rounds, that server can and usually does lose their job.”
I know all about this already. As I said before, there are no rules that make you do all these things you do. You don’t have to SHORTCHANGE the customer. NO ONE MAKES YOU DO THAT, but YOUR IRRESPONSIBLE, THIEVING SELF! No one makes you not ask us if we want a TYPE of service at the greeting but *YOU*. No one makes you not ask if we want bread or our check, but *YOU*. Remember, you said the guest isn’t supposed to have to ask for things according to your advice.
“make you feel like the bitch you are.”
”Hell, you even had complaints to say about stuff that I agreed with you on.”
Straws you didn’t agree with me. I still don’t WHERE you get the “NEW STRAW” issue from? It’s very wasteful if you have the same drink next time around.
“You are one crazy bitch and I hope to never have to deal with you.”
You are one *CONTROLLING CRAZY BITCH and I hope I NEVER, EVER have you as an UNCARING, CONTROLLING, THIEVING SERVER THAT YOU ARE!!
“You say that when I go out since I like things done a certain way, I should ask for them as the customer. Yet, when I say in my post that as a server it would be nice if the guest spoke up to let us know if they want us to ask before refills or to say that they want their happy hour drinks one at a time, I am in the wrong? That is what is HYPOCRITICAL.”
NO, it’s not, because *YOU* are the one that says we should *ALL* speak up for EVERY LITTLE ISSUE.
It’s not hypocritical to not to have to ONE UP your server on assumptions that you make such as change, refills, bread, and the check time.
I don’t have to speak up when I order refills, because I am ordering ****ONE GLASS***** and I AM CERTAINLY NOT OBLIGATED to get a refill if I choose not to. It’s a ****CHOICE****** of the *****CUSTOMER****, NOT THE STAFF since *WE* are ****PAYING***** for our ***SERVICE****.
Continued next posts:
Krissy
Delete“If I come in as a guest and I want quicker service I should ask,”
I NEVER said that. I said if you want your check early you should ask. You aren’t saying what I said. The check is part of the service, but if you aren’t 100% sure that the customer is finished, WHY would you waste TIME and MONEY printing out a check, then bringing it, huh? It’s just like the refills you bring that the person may not want. WHY RISKS WASTING TIME? It’s not your money to waste, it’s OURS to do as ***WE**** personally want.
“but if you want the check only at a certain time, you shouldn't? That makes absolutely *****NO SENSE*****.”
You just are CONTRADICTING yourself here by saying it’s supposed to be a *SILENT SERVICE* that you shouldn’t have to ask for anything, YET, you don’t want to ask for the check when the person serving you doesn’t know *WHEN* you would be ready for your check. Imagine getting your check *BEFORE* you get your entrĂ©es? NOBODY does that. You want a mind reader. The server isn’t going to MAGICALLY KNOW for certain when *YOU* personally want your check without as YOU SAID YOUR WORD “COMMUNICATION”, but you aren’t willing to do it, WHY?
What should be happening with the check issue is that your server should be ********ASKING YOU***********, NOT *YOU* ASKING THEM. Think about it, that’s why servers have a PAD AND PEN TO WRITE DOWN AND ASK QUESTIONS, DUHHHHH!! WHY not *ASK* QUESTIONS as a server? WHY ARE YOU SO OPPOSED TO QUESTIONS AS A *SERVER*?
“I'd love to see how quickly your opinions change.”
NO, because I know NOT EVERYONE HAS THE SAME LIKES AND DISLIKES, so there’s NO WAY IN ****HELL****** I WOULD HAVE THE THIEVING, CONTROLLING VIEW LIKE YOU DO.
“More than likely, you would realize that you're one of the types of customers that you would hate to have sitting in your section.”
NO, I know if I did a good job, I’d get 25%-30% just as I do for them when they show me they *CARE* about us.
“The fact that you nitpick at the servers and chip away at our tip is ridiculous.”
The fact that you feel ***********ENTITLED************* to YOUR TIP IS RIDICULOUS. YOU FEEL ENTITLED TO SAY SUCH A THING THAT NO MATTER WHAT WE HAVE TO TIP OUR SERVER, FUCK YOU, WE DON’T THIEVING BITCH!! YOU STEAL, WE WILL STEAL OUR TIP BACK. I have gotten 3 servers fired, WANTA TRY ME BITCH?
It’s ridiculous that you think you can do WHATEVER YOU WANT as if you are *****PAYING US******** or something. *****OUR MONEY RULES YOU, YOU DON’T RULE US**********!! GET THAT THROUGH YOUR CONTROLLING, THIEVING THICK SKULL!! You want our money, you are at OUR ******BECK AND CALL******* BITCH!! GO FETCH BITCH!!
“You are not better than us.”
I sure am because I don’t steal like you do for ONE thing. Another thing is that I don’t try to control someone’s service they are paying *ME* for. You obviously steal that you never said you round up.
“call them STUPID because they only remembered to bring out 3 of the 4 ranch sauces that you ordered.”
YES I do, because they have ****AMPLE***** OPPORTUNITY to get it to my table WELL BEFORE the food comes. It doesn’t take no 15-35 minutes to get some condiments. You are too stupid to say “REMEMBER” anyway, because you shouldn’t be remembering ANYTHING, you should be comparing your *****WRITTEN ORDER TO WHAT YOU ARE BRINGING OUT, NOT REMEMBERING ANYTHING****** except where you wrote it, that’s it.
“More than likely you're not going to finish your 4 ranch plus the 11 marinara and other sauces that you ordered anyway. “
What’s it to YOU if I don’t? I can take it home, it’s *****FREE****** at most restaurants. You are just jealous. It’s none of your business if I finish it or not.
Continued next posts:
Krissy
Delete“Well it's wasting your time when I have to go to the bartender to access the only register that we have to get you your $10.31 in change if you want a 10.”
NO, I want my 31 cents, so if you are *****RESPONSIBLE ******* to have it ******ON YOU****** , you won’t have to go to the bartender. This is COMMON SENSE.
Also, if you want to not get the change, give the customer $11 so that way ******YOU******** get shorted, NOT THE CUSTOMER, ******YOU********.
It’s truly all about being too lazy to carry some on you or go to the bar is what it’s all about. WHY can’t you just be honest here? I would carry a roll of pennies, a roll of quarters, a roll of nickels in my APRON POCKET. I am not IRRESPONSIBLE unlike the likes of you.
I tested getting change back about a year or so ago when one time I dined alone at Red Lobster and I get EVERY FUCKING CENT BACK. The waitress wasn’t like you, a ****THIEF********.
If you are going to not want to go to the bar, either keep some change ********ON YOU****** or *******SHORT YOURSELF. ****** It’s not even a whole dollar, it’s only 69 cents you’d short yourself. ARE YOU THAT SELFISH AND SELF-CENTERED you wouldn’t spare 69 cents of your own money when you know you may likely get it back anyways by the people being more generous in the tip that you gave them MORE than what you owed them?
“I don't have a 10 or a 20.”
That’s YOUR ISSUE, NOT MINE that you don’t have a 10 or a 20. You are VERY IRRESPONSIBLE.
“It's the same amount of money irregardless of the way you receive it.”
NO, $10.31 cents isn’t $10, that’s SHORT 31 cents IGNORANT, THIEVING BITCH!!
“My restaurant doesn't give us money to have on hand,”
WHY are you so *******IRRESPONSIBLE****** that you depend on a BUSINESS to give you money, huh? ********BRING YOUR OWN PERSONAL CHANGE DUMBASS IGNORANT IDIOT!!****** BE *******RESPONSIBLE******!!
“the servers have their own money to give, that's it.”
Then IDIOT, COMMON SENSE should TELL YOU that you need to BRING MORE MONEY FROM HOME DUMMY!! WHAT AN IRRESPONSIBLE, LAZY ASS IDIOT YOU ARE!!
“Unless I go to the bar and wait for the bartender to get done making the 50 drink orders she has to deal with first.”
NO, unless you bring some *********ON YOU********** and some in your *********PURSE********** so that way you have your OWN BAR(per say) to get change from. GET WHAT I AM SAYING?
No need to wait for a bartender when you can have access to your own money in your apron pockets and your purse. START BRINGING COINS WITH YOU DUMMY!!
It’s just an EXCUSE TO STEAL. If you don’t want to get the coins or bring any on you, then you should give *******OVER********** the amount owed. That means in the example you had, you should give me $11 in change to cover ******MY******** 31 cents that’s missing. Even if it’s $10.01 you owe me, you short yourself 99 cents and quit being a SELFISH, THEIVING BITCH. What you are doing is ILLEGAL, IT ******IS********* STEALING AND YOU KNOW IT!!
You still never answered this question:
**WHY DO YOU FEEL JUST BECAUSE YOU MAKE TIPS THAT GIVES YOU THE RIGHT TO STEAL, HUH****** WHEN ******EVERYWHERE*********** ELSE YOU GET EVER SINGLE SOLITARY PENNY BACK IN CHANGE, HUH?
“So yeah, that would be a waste of both of our time.”
Who says it’s wasting the customer’s time? That’s *YOU* saying that. If they didn’t want their coins, they’d fucking ********SAY SO DUMMY********. If they leave it for you, you end up *EARNING* those cents by doing the FULL AND COMPLETE JOB instead of the HALF-FAST job you want to do.
“I'm not fishing for a tip by giving you 2 5's instead of a 10. IT'S WHAT I HAD AVAILABLE, DEAL WITH IT.”
That’s being IRRESPONSIBLE to not have $10’s.
Continued next posts:
Krissy
Delete“And by the way, servers do get fired.”
I know, I just told you about 3 servers I got fired, one to try me? They don’t get fired for not giving me refills without asking, I GUARANTEE YOU that’s since I go out to eat at the same restaurants and most of them have servers that DO NOT give refills without asking or being ordered.
“So yeah, I'm going to listen and do what my manager tells me to, not take your advice and do the things that you want all servers to do. ****YOU ARE ONE PERSON****! I'm not saying that your opinion doesn't matter, but give us a break.”
No, the manager wants you to PLEASE the customer. Even JT said that, read again please:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said: “First off many restaurants do require them, I understand some don’t but the one I work out does and many other ones do. Obviously if a customer says they don’t want one, I am not expected to bring one.”
If you had to do just what the manager wanted you to do, you’d LOSE TIPS IDIOT.
All you have to do is *******ASK AT THE GREETING******* and that is *****NOT******** AGAINST ANY RULE AND YOU KNOW IT. If you read more on that page, you will see how JT GAVE UP, because I PROVED HIM THE HELL WRONG. You see, he couldn’t say anything when I said you could *****ASK AT THE GREETING********** if the customers want that service or not. He didn’t have nothing to say then, because I PROVED him the HELL WRONG.
The manager doesn’t rule our service, *WE* rule our service, because *OUR MONEY* does it.
“You are overly demanding”
Anyone who says “OVERLY DEMANDING” IS ******LAZY******, because otherwise, you’d WOULDN’T MIND SERVING ME.
It’s our job to DEMAND things. That’s why you are there to get what we want at every beck and call we have. That’s your *******JOB********* if you want our money at the end. That’s the entire point of tipping.
“don't reward your server for the good they do for you,”
WHERE the hell you get that from? We reward A LOT. We give 25%-30% and sometimes more in tips. We also have given 2 servers $20 BONUS just for Christmas(some of my favorite servers). You don’t know WHAT THE HELL you are talking about.
“only reduce their tip when they do things that annoy you which is almost everything that I am told to do to keep my job.”
NO:
1. You aren’t told to give the check before the customers are ready.
2. You aren’t told to STEAL.
3. You aren’t told you can’t ask when *GREETED* if the customers want refills without asking throughout their service.
4. You aren’t told you can’t ask if the customers want bread or not.
5. You aren’t told to ask if the customers want their change or not.
So this is a BUNCH OF BS and I just PROVED TO YOU IT WAS!!
“when you get your check”
ONLY *AFTER* OFFERING DESSERT. This is NOT TRUE. You don’t get to do it before that unless you are at Denny’s for example that because you pay at the register they bring you your check ahead of time at those places.
“silent service, free bread.”
But as JT said, if the customer doesn’t want it, OF COURSE they don’t have to take it. That’s why you *ASK* BEFORE you get the bread or if you greet with bread, BEFORE you take it off the tray by saying “Would you all like some bread?” For refills, you would say at the greeting after the entire table orders their refillable drinks say “Would you all like refills without being asked throughout your service?” It’s not a rule you can’t ask what type of *SERVICE* the customer wants. It’s only a rule JUST at YOUR RESTAURANT(not MOST HONESTLY), that you can’t ask after each refill. You can ask at the greeting if the customers want that service though.
Continued next posts:
Krissy
Delete“Again, if you don't want the damn bread, then ask that we don't bring it out. DUHHHHH.”
NO, DUHHH I DIDN’T ********ORDER************ BREAD IF IT’S NOT ON THE MENU SO I DON’T HAVE TO SAY SHIT ABOUT HINGS I DON’T ORDER, DUHHHHH!!
*YOU* ASK “Would you all like some bread?” WHY can’t *YOU* *ASK* the customer when you greet them, huh?
“If you don't, then I am required to bring it to you.”
NOT if I tell you I don’t by *YOU* ASKING ME DUMMY!!
“So deal with it and speak up, it takes 2 seconds when you are ordering your drinks.”
What about *YOUR MOUTH* to **SPEAK UP** to take 3 seconds to ask if we want bread IDIOT? THERE’S NO SUCH RULE YOU CAN’T ASK IF WE WANT BREAD. SO STFU CONTROLLING, UNCARING BITCH!!
“Just because you got your side salad before your appetizer at Macaroni Grill, doesn't mean that things are done the same way at Chili's or Outback or anywhere else.”
WHY does the “RESTAURANT” have *******ANYTHING********** at all to do with this? Your ********SERVER*********** can *******ASKS************ WHAT YOU WANT FIRST DUMMY!! DUHHHH!! ANY ******CONSIDERATE AND THOUGHTFUL SERVER WOULD DO THAT.
“Every restaurant is different.”
Every customer and server is different. What’s your point?
“Hell, if you go to two different Chili's it's likely that things will be different because different managers do things different ways.”
But you aren’t doing things different ways by just ******ASKING*********** a simply question. That’s just being ************CONSIDERATE AND THOUGHTFUL. Didn’t you see my results of this issue? Not everyone agreed that they wanted their side salad out after their appetizer. WHY NOT ***************************ASKS***************************************** the customer, huh? WTF ARE YOU SOOOOO OPPOSED TO ASKING QUESTIONS, HUH? There’s no rule that states you cannot ask if the customer wants their side salad out first, NONE!!
“So be a little understanding there.”
No, a *CARING* SERVER would do just as I said, *ASK* instead of assume.
Also, how can you say be “understanding” when you are a THIEF, HUH?
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Krissy
Delete“If you want your damn side salad first, then ask. If you don't ask, it's going to be done the way we are told to do.”
NO, CARING SERVERS WILL ASK *******YOU**************. I don’t have to tell my server, WELL DUHH I HATE WAITING. It’s common sense. I feel if you want your side salad after or with your appetizer, *******YOU******* should speak up. Understand? The check is different in that the customer isn’t ASKING for it, with a side salad, they are asking for it, that’s the difference in case if you thought of make a contradiction here this here I said, because it’s not.
I don’t have to ask for it. How come that waiter did it for me at Macaroni Grill? You may say that’s how that restaurant operates. I say *NO* that’s how the ******CARING WAITER OPERATES********* that he was smart and not made me wait to eat my food.
WHY do you feel I should have to ask for it when it’s *SILENT SERVICE* that I shouldn’t have to ask for anything, REMEMBER YOUR LOGIC? *YOU SHOULD BE ASKING ME, NOT ME ASKING YOU.
You are CONTRADICTING YOUR OWN LOGIC by saying we shouldn’t have to ask for anything, then saying we need to communicate. We don’t have to ask you not to bring us out bread. We don’t have to tell you not to bring us refills. That’s *YOUR* job to find out if we want that or not. It’s your job to find out if we want our check. If you want your check sooner than dessert time, that’s when *YOU* as the customer need to speak up since there are no mind readers. The server isn’t going to know you want your check without asking for it. They aren’t mind readers. With the refills, you *ARE* ORDERING FOR THE CUSTOMER. GET THAT THROUGH YOUR STUPID THICK SKULL. A GLASS Of coke is just that, NOT REFILLS when I place my order. Customers don’t order like this “I would like refills of coke and a glass of coke please” do they? They order “A COKE” that means *****ONE****** if you forgot how to COUNT.
It’s funny how you never mentioned how I proved you contradicted yourself about the WASTE you do. You waste:
1. Straws
2. Ink
3. Check paper from the computer
You don’t have *ANY* RIGHT to tell me about waste when *YOU DO A ***HELL***** OF A LOT MORE THAN I DO wanting extra napkins, seriously IDIOT.
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Krissy
DeleteIt’s also funny how you can’t prove I am wrong about the marinara/ranch issue, because the ******MENU********* PROVES I AM RIGHT since we order from the *MENU* and the customer wouldn’t just know they don’t have it in the computer a button to put both, plus, what does the button MATTER to the customer, huh? All they want is their ORDER CORRECT somehow. They don’t care about the computer. WHY rely on a MACHINE when you can rely on ********YOURSELF******** by bringing that ranch out ahead of time and just ringing it in as it comes, huh? DUHHHH that’s how a RESPONSIBLE, CARING server would do things to ensure proper service of getting the order correctly to the customer.
It’s funny how you fail to mention that you are somehow required to short the customer, because you aren’t. If your manager would know you do this, they’d FIRE your ass in a heartbeat for STEALING. You short yourself if you are too lazy and irresponsible to want to deal with coins. You should be giving me back $11 for that $10.31. That’s NOT *YOUR MONEY*. WHY do you think you have rights to it?
So when you go to a store, fast food, anywhere, would you like every single time you go that they’d keep your coins? You wouldn’t be pissed that you’d be losing soooo much money over the course of let’s say a year? Don’t you think you could use the coins, even if you bring it to a coinstar machine to sort it, it’s still worth money overtime?
WHY we get COINS EVERYWHERE ELSE, but because you make tips, you think you have RIGHTS to KEEP OUR COIN CHANGE, HUH? I would REALLY LIKE TO KNOW YOUR THIEVING SELF ANSWER? WHY YOU FEEL YOU HAVE RIGHTS TO SHORT THE CUSTOMER? You should be shorting YOURSELF. By not shorting yourself since you aren’t willing to bring enough coins or go to the bar, you are BEING **************SELFISH AND SELF-CENTERED************ ABOUT YOUR MONEY AND HELL WITH THE CUSTOMER’S MONEY. YOU HAVE NO RIGHT TO KEEP OUR MONEY, NONE!!
In closing, you are contradicting your own logic by saying you need communication, then saying we aren’t supposed to have to ask for anything. Quit ORDERING for your customers without their PERMISSION! IT *IS* ORDERING, because they can order something else or choose not to get that item, so *YES* it IS ORDERING. The customer isn’t ordering many refills at once nor are they ordering 2 drinks at once for the 2-for-1 drinks. They are ordering *ONE* when they said they wanted *ONE* drink in BOTH CASES. Doesn’t matter if something is free from the restaurant, the *SERVICE* ISN’T!! THAT IS THE POINT HERE.
you are a looser you have too much time on your hands get over your self i would refuse you service
DeleteBut really, you are an idiot. I am not STUPID and you have no right to say so. I am in the process of finishing up my degree and will be moving on to graduate school in the fall. Clearly I am not STUPID. Maybe you should take some english classes because your grammar is terrible. A few mistakes I can handle, but your argument has so many errors and obnoxious things like the ******ASTERICKS***** and capitalization issues that I didn't even bother to read most of your response. When you can take the time to be a considerate human being and learn how to talk like an adult, not a child, then we will talk more.
ReplyDeleteUntil then, I did happen to read a few random bits and pieces that I could handle. For example you used the arguement that "JT said: “First off many restaurants do require them, I understand some don’t but the one I work out does and many other ones do. Obviously if a customer says they don’t want one, I am not expected to bring one.” You understand what that means right? Silent service means that we bring refills whithout asking if you want them. That's what it means. If you, the customer, denies the refill that I bring then and only then is it considered OK by my manager to not bring you more. You have to say. Until then, I will continue bringing you your refills.
And I don't know where you got this obsurd idea that I am a theif? I have never stolen from anyone. I have never shortchanged anyone. I told you that to prevent this from happening, I ask how much change they need back. It's not that I'm lazy, you idiot. If you ask for your 31 cents I am going to get it for you, but it may take a little more time. I'm sorry that I'm not rich and only have what others have given me in tips to offer as change. How often do you leave 10 or 20 dollar bills as tips? It's very rare that we have that kind of money on us. Most are very understanding when we have to go to the bar to break their 50 or 100 for them because they get it. They aren't planning on leaving a 20 bill for us, so why would others?
Krissy
Delete"But really, you are an idiot."
NO, that's *YOU* that's the idiot.
"I am in the process of finishing up my degree and will be moving on to graduate school in the fall. Clearly I am not STUPID."
Book smart doesn't mean you have COMMON SENSE IDIOT. YOU DON'T!
"that I didn't even bother to read most of your response."
LAZY and WHY should I read yours if you aren't going to read mine, huh?
"You understand what that means right? Silent service means that we bring refills whithout asking if you want them. That's what it means. If you, the customer, denies the refill that I bring then and only then is it considered OK by my manager to not bring you more. You have to say. Until then, I will continue bringing you your refills."
NO, you are 100% WRONG. Didn't you *READ* WHY? I already told you that I told JT exactly this on this link if you want to verify where I said it http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
"The way you find out though is by *ASKING* WHEN GREETING THE CUSTOMERS!! This way you will know if they don’t want it or do want it."
His response was: "I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."
Do you see how I PROVED HIM WRONG AND I AM PROVING *YOU* WRONG, HUH?
NO ONE MAKES YOU NOT BE ABLE TO *ASK* at the ***************GREETING*********************** if the customers want that type of service or not and you KNOW THAT IS THE *GOD'S* TRUTH!!
"And I don't know where you got this obsurd idea that I am a theif? I have never stolen from anyone. I have never shortchanged anyone. I told you that to prevent this from happening, I ask how much change they need back."
You have in that you aren't supposed to *ASK* that question since EVERYWHERE ELSE you *AUTOMATICALLY* get your coin change. There's NO SUCH RULE TO DO THIS, NONE!! I don't have a store cashier ask that or a fast food cashier. They aren't trying to *ASK* for a tip. They are giving all the change no matter what.
You aren't supposed to ask "HOW MUCH", because you are SOLICITING A TIP WHEN YOU ARE DOING THAT. YOU ARE!!
"It's not that I'm lazy, you idiot."
YOU ARE by *******ASKING********** SUCH A QUESTION. Just get the customer's change by asking what kind of bills they want, that's it.
"I'm sorry that I'm not rich and only have what others have given me in tips to offer as change."
You have at least $100 in the bank, don't you? Well since you do, you can *******ALWAYS******* BRING that change.
You aren't rich maybe because you blow it on sooo many pairs of shoes or name brand clothes or getting your nails done. That's not OUR ISSUE that you don't have a GOOD ENOUGH BANK for the entire shift.
Don't you come home with at least $80-$100 in at least 2-3 days worth of work in cash? Plus, there's always the ATM.
WHY are you making *EXCUSES* TO NOT BRING ENOUGH CHANGE ON YOU, HUH? WHAT AN ******IRRESPONSIBLE WORKER YOU ARE***.
"How often do you leave 10 or 20 dollar bills as tips?"
Quite often actually if I chose to pay with cash honestly. When you buy alcohol, it costs a lot. I mean just a check of $50 is $10(20%).
"It's very rare that we have that kind of money on us."
That's because you are ********IRRESPONSIBLE with NOT BRINGING SOME WITH YOU. There's an *********ATM********* a lot of places. You can always break change at a store. There's no excuse for you being THIS IRRESPONSIBLE.
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Krissy
Delete"Most are very understanding when we have to go to the bar to break their 50 or 100 for them because they get it."
NO, most people DO NOT KNOW you don't have a register. I only knew since 2004. I thought they had a register at the computer. I NEVER KNEW this my entire lifetime. You are VERY WRONG that most people do NOT KNOW THIS.
"They aren't planning on leaving a 20 bill for us, so why would others?"
We HAVE MANY of times before.
"Just because you go out to eat a lot does not make you some kind of expert on the restaurant industry."
If it didn't, I wouldn't see what the servers are doing wrong, would I?
"then maybe your comments could have some value. "
WHY? I don't have to do the job to know more than you. HECK, I even know the *MENU* *****BETTER******* than *YOU* DO that marinara COMES with mozzarella sticks *AUTOMATICALLY* UNLESS THE CUSTOMER STATES IN SOME WAY, SHAPE, OR FORM THEY DON'T WANT THAT SAUCE.
"But if that were the case, again you would understand what it's like."
NO, I am not lazy and UNCARING like you are.
"We have little say in things."
NOT TRUE. You can ask at the *******GREETING******** if the customers want refills without being asked throughout their service and if they want bread. *YOU* CAN, don't LIE!!
"If our manager wants us to ask before giving refills, that's what we do."
NOT if you want a TIP it's not. YOU WANT SOMEONE ELSE'S MONEY, then you have to do what *******THEY********* WANT, NOT what your manager wants.
Remember *WHO* is *****PAYING YOU********. Your manager isn't giving you enough money to live off of, so it's up to *YOU* to decide to ask at the greeting considering it's not against the rules to not ask if you want that type of service. IT'S NOT!!
Krissy
Delete"Our manager is our boss, not you."
You want *OUR* MONEY, so it's not up to your boss if you want that money at the end. Think about it. Please us, you will have the good money. Please your boss, you won't make as much. Also, you can still ask at the *GREETING* if the customers want that type of service. NO EXCUSE TO NOT, *NONE* AT ALL!!
NO, just as JT said,"Obviously if a customer says they don’t want one, I am not expected to bring one."
That's ****EXACTLY**** what it means that if you ask when **************GREETING********** the customer, you will be able to know IF to bring one or not.
The manager doesn't make you not ask if you want that type of service. All the manager does is say you can't ask for each refill. WHY can't you GET THIS THROUGH YOUR THICK SKULL, HUH????
"but we have to do it a certain way depending on the management team."
Not if the customer doesn't want it, you don't.
"I don't understand why you can't get this."
I don't understand why *YOU* can't get that you can ask at the ******GREETING******* if the customers want that type of service or not.
Also, your manager doesn't make you ask how much change the customer wants and YOU KNOW THAT IS THE GOD'S TRUTH.
Your manager doesn't make you not offer dessert, I GUARANTEE YOU THAT. They want you to UP-SELL BEFORE getting the check IDIOT!!
"If your manager told you to do something a certain way, you would be expected to do it right? So are we."
Not if my manager wasn't paying me my tips I wouldn't. I have to please the ******CUSTOMER******* to make good tips. I can't just please the manager, I wouldn't make good tips then, so WHY be there if I can't do it the CUSTOMER'S WAY, HUH?
You still didn't mention that you WASTE ink, computer printer paper, and straws, but don't want to give extra napkins. WHY is that, huh? WHY talk about waste when *YOU* are the HYPOCRITE that WASTES, huh? You have NO RIGHT to tell me anything about that when you do MORE of that wasting than I do.
You also never acknowledged you were VERY WRONG about the marinara/ranch issue. It's IN PRINT, can't disprove that, can you?
You said you are all about **COMMUNICATION***, HOW THE HELL CAN YOU GET COMMUNICATION IF YOU DON'T*********ASK THE CUSTOMER*********, HUH? You said I quote "“If a guess has to ask for *ANYTHING*” that means *******WE AREN'T SUPPOSED TO ASK IF YOU WE CAN ORDER FOR OURSELVES DUMMY************!! WHAT AN IDIOT YOU ARE!!
We are *PAYING* YOU, so you do what *WE* want. OUR MONEY RULES YOU. You can ask at the ******GREETING******. HOW MANY TIMES DO I HAVE TO SAY THIS BEFORE YOU UNDERSTAND THAT WHEN YOU TAKE THE CUSTOMER'S DRINK ORDERS, you ask:
"WOULD YOU ALL LIKE REFILLS WITHOUT BEING ASKED THROUGHOUT YOUR SERVICE?"
"WOULD YOU ALL LIKE SOME BREAD"
When you are taking the customers food orders, if the customer orders a side salad and an appetizer, you can *ASKS* which one the customer wants first. The manager isn't going to forbid you to ask that.
Communication is the SERVER for the most part that is supposed to be *OFFERING* things. That's your job.
Just because you go out to eat a lot does not make you some kind of expert on the restaurant industry. If you were to have worked as a server before, or even as a hostess or busser in a full service (not order at the counter and leave) restaurant, then maybe your comments could have some value.
ReplyDeleteBut if that were the case, again you would understand what it's like. We are put through classes where they tell us how to do our job. We have little say in things. If our manager wants silent service that's what we do. If our manager wants us to ask before giving refills, that's what we do. We work for our manager to provide you with a service. Our manager is our boss, not you. Yes, you come in and it is our job to take care of you, but we have to do it a certain way depending on the management team. I don't understand why you can't get this. If your manager told you to do something a certain way, you would be expected to do it right? So are we.
Krissy
DeleteOne more thing:
"Just because you go out to eat a lot does not make you some kind of expert on the restaurant industry."
It DOES, because you don't see you are "GUESSING" WRONG at times such as reprinting the check? That's *YOUR* doing, NOT the manager's doing.
I know more than you about serving, because I wouldn't go by a COMPUTER to know if a sauce COMES with an item already just because someone ADDS another condiment to the item.
Customers go by the ***MENU*** when they place their order, NOT by a computer screen. I KNOW how to do the job ****BETTER***** than you do. You don't see that? I don't have to say I want something that's *LISTED* ALREADY ON THE MENU, I DON'T!!
First of all "His response was: "I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."
ReplyDeleteYou realize he just said he's done trying to get things through your obnoxious thick head, right? He doesn't want to waste his time fighting you anymore because in your world obviously yours is the only opinion that matters. That does not admit that you're right. At all.
And the whole wasting thing and why we don't bring out paper napkins unless asked? That's my managers policy on waste, not mine. I could honestly care less, but since my manager tells me to do things a certain way because I want to keep my damn job. I don't pay for the inventory that we get, he does. If he wants things like that handled a certain way then that's on him. Again, not my policy but I still have to carry it out.
Also, at my restaurant we do not serve mozzarella sticks, so no I wouldn't know that comes with marinara...a lot of places it does, some the do not. I was just giving an example. That does not mean that you know my restaurants menu better than I do.
If you know how to do the job better than I do, then by all means get a job as a server.
As for our bank, at my restaurant we are required to have $20 worth of change. You realize that that can mean four 5's, right. Or a 10 and two 5's? We are not required to carry that much money on us. We're actually told not to for our safety because we're not in the nicest area of town and other restaurants have had issues with that). That's why we have to go to the one register we have if we need bigger bills. Just because I don't have them on me does not make me a thief or irresponsible.
My manager actually does want us to print the check before asking about desert. That way if they don't want anything, we can drop it off then. We are also in a big tourist area, so most of the people at our restaurant are in a bit of a hurry. If they do want desert then we put in their order, reprint the ticket and drop it off with desert. Again, not my policy but my managers. Until you are my manager at my restaurant I am not doing anything they way you advise. Yes, I am trying to get a tip out of you, but if I disobey my manager then I don't have a job at all and would no longer be able to get any tips at all, would I? Some logic, huh?
Krissy
Delete"We're actually told not to for our safety because we're not in the nicest area of town and other restaurants have had issues with that)."
That's a personal *CHOICE* though. Quit making excuses. I have walked by myself from a bar at 2a.m. to the dorm(girl I was with didn't want to go then, but I had to get sleep for class the next day) in the morning in 1997, which this was a 10 min. walk. Everyone *CHOOSES* things of what to do that chances are NOTHING BAD will end up happening. I didn't get raped or killed. I was fine.
"That's why we have to go to the one register we have if we need bigger bills."
As I said before, you can easily do that ******BEFORE*********your shift starts from the bartender. You don't need to wait until you are on the clock to do this.
"Just because I don't have them on me does not make me a thief or irresponsible."
As far as a thief, NO in that you said you *ASKS how much change rather than not returning the change without you asking*. I will say that I am sorry for calling you a thief, because I didn't realize you asked PERMISSION first to not return coins. I didn't realize that you had said this. The thing that isn't right though is that you are asking for a tip. You AREN'T REQUIRED TO DO THIS and it is ASKING for a tip. It's lazy as well.
If I were a server, the only thing I would do is ask "Would you like your change in small or big bills?"
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Krissy
Delete"My manager actually does want us to print the check before asking about desert. That way if they don't want anything, we can drop it off then."
The thing is, you said before that you had to bring the check *BEFORE* asking about dessert(at least that's what it sounds like) and now you are saying something different, which is it?
Do you ask about dessert *BEFORE* bringing the check? If you do, then that's what you are supposed to do.
If you bring it before offering dessert,that's morally wrong there. That's not your decision to make if you do.
From what you are saying here, it sounds like you wait until you ask for dessert, is this correct? It's not the way you made it sound before.
"If they do want desert then we put in their order, reprint the ticket and drop it off with desert."
NOW, THIS IS 100% WRONG!! There's NO REQUIREMENT from a manager to do this.
First off, the customers may not want their check just because they ordered dessert. I KNOW, we have ordered *********AFTER************* a dessert BAR DRINKS **************MANY OF TIMES BEFORE as well as I didn't like the dessert that we ordered, so my husband ate that one, and I ordered another one. Also, people can order something to-go as well. We have done that *MANY* of times as well. You have to **********ASKS********** when you are asking about dessert if the customers want their check. Just because someone orders a dessert doesn't mean they want their check. If you don't ask, you are in the wrong. Your manager doesn't forbid you to ask this and you know it!!
The way to give someone a check correctly is:
You ask about dessert, if they want dessert, then you ask if they will want their check as well right after asking them about the dessert. If they do want their check, you give it to them ***********BEFORE************ THE DESSERT ARRIVES. Then ring it up WHEN THE DESSERT ARRIVES if they have their payment ready. It speeds things up for *YOU* as well to get more tables to make more money. That's the most EFFICIENT way of doing it and it gets more customers in and out of the restaurant faster.
If they don't want any dessert, then of course just give them their check.
You should ***********NEVER**************, EVER, EVER, EVER, EVER wait until the dessert is there if the customers do want their check. Here's why:
1. All that **********TIME************* they are ***WAITING*** for their dessert they can be *READING* OVER THEIR CHECK.
2. When they get their dessert, either they have to wait to eat their dessert to read their check or they end up not reading it until after dessert when they really wanted to be able to leave faster.
"Until you are my manager at my restaurant I am not doing anything they way you advise."
But your manager doesn't say you can't ask *WHEN GREETED* if the customers want refills without being asked throughout their service or if they want bread or not. Your manager doesn't forbid you to ask if the customers want their check or not. Your manager doesn't forbid you to not ask in what order the customer wants their side salad and appetizer in.
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Krissy
Delete"but if I disobey my manager then I don't have a job at all"
But the things I am saying is *****NOT******* disobeying your manager. Your manager doesn't say you can't **************ASKS WHEN ******GREETING********* YOUR TABLES. You have NEVER once denied it and even JT couldn't. ****THAT**** is why he stopped writing back to me. THAT IS THE REAL REASON AND YOU KNOW IT. I proved you and him wrong. I have said SEVERAL TIMES about asking about the "TYPE OF SERVICE"(Would you all like refills without being asked throughout your service" when you greet your table and you HAVEN'T ONCE told me you couldn't. So stop saying you can't, because you can. You also aren't forbidden to bring more change on you. You also don't know the menu if you have an item that has one sauce already that you should know it COMES with a sauce already, no need to assume the customer only wants one if they didn't specifically tell you they only wanted one.
"would no longer be able to get any tips at all, would I? Some logic, huh?"
As I said before, you still aren't tell me you can't, you can ask *******AT THE GREETING********* IF THE CUSTOMERS WANT THE REFILLS WITHOUT ASKING SERVICE by saying just like this after you get the initial drink orders:
"Would you all like refills without being asked throughout your service?"
You STILL HAVEN'T DENIED THAT YOU CAN'T DO THIS WHEN YOU KNOW YOU CAN. EVEN JT COULD EVEN, that's why he gave up, because I proved him the hell wrong just like I am proving *YOU* WRONG!! NO MANAGER says you can't ask customers if they want a service or not. Your manager is only not letting you ask for each refill, that's it, just admit I am right, because I have mentioned this SEVERAL TIMES and you STILL haven't said you can't. It's because you know you can.
Krissy
ReplyDelete"He doesn't want to waste his time fighting you anymore because in your world obviously yours is the only opinion that matters. That does not admit that you're right. At all."
NO, when I said you can ask at the *GREETING*, he had NOTHING to say.
YOU AREN'T SAYING ANYTHING EITHER. That PROVES there's NO SUCH RULE that you can't ask at the GREETING IF THE CUSTOMERS WANT THAT TYPE OF *SERVICE.* As long as you don't ask after each refill.
YOU *CAN* ask at the ******************GREETING*************************** if customers want that service or not RIGHT AFTER YOU TAKE THEIR DRINK ORDER. JUST ADMIT IT, UNCARING BITCH?
You aren't denying it either by not telling me your manager won't let you ask if the customers want that type of service.
I mentioned this issue *****SEVERAL******* times in my lasts post and you ******STILL********* didn't say A THING ABOUT IT, WHY IS THAT, HUH? It's because your manager doesn't forbid you to ask "Would you all like refills without being asked throughout your service" and "Would you all like some bread?"
Your manager doesn't say you can't ask if the customers want bread. That's BS if you tell me you can't, because we ALL KNOW that you *CAN*!! Your manager doesn't tell you that you can't ask about bread.
Your manager doesn't forbid you to ask if the customers want a *****TYPE******* of service or not.
Your manager doesn't forbid you to ask which one the customer wants first if a side salad, appetizer, and an entree is ordered.
"And the whole wasting thing and why we don't bring out paper napkins unless asked? That's my managers policy on waste, not mine."
Your manager doesn't forbid ********YOU************* FROM ASKING IF THE CUSTOMERS WANT NAPKINS.
"Again, not my policy but I still have to carry it out."
Not if the customer doesn't want you to, you sure the hell don't.
"Also, at my restaurant we do not serve mozzarella sticks, so no I wouldn't know that comes with marinara...a lot of places it does, some the do not. I was just giving an example. That does not mean that you know my restaurants menu better than I do. "
Certain items I sure the hell MIGHT. I had gone to several different restaurants the *1st* TIME AROUND and KNEW the menu *BETTER* than the servers did. It's the truth.
You still never said that you were wrong about the mozzarella sticks issue with adding ranch, because you *ARE* wrong, the **********MENU************* PROVES IT. Why can't you admit when you are wrong, huh? That has PHYSICAL PRINT PROOF TO PROVE YOU WRONG. HOW can you deny PHYSICAL PROOF, HUH? I'd REALLY, REALLY like you to answer that question, please?
"If you know how to do the job better than I do, then by all means get a job as a server. "
And not be off on weekends and holidays, NO WAY. I like my life. I don't need to get a shitty job like being a server, because there are no benefits when you are a server and there's no guarantee of money everyday.
I don't need to be a server to see how to do things better and you KNOW IT.
"You realize that that can mean four 5's, right. Or a 10 and two 5's?"
NO, you should keep a roll of quarters, a roll of pennies, and a roll of nickles on you along with the rest of the $20 IDIOT. You should carry much more than that, like $50 at least.
"We are not required to carry that much money on us."
It's a *****CHOICE*******. Also, you have times when it's an off time such as at the beginning of your shift. You can get some money at the bar or at a store ***BEFORE YOUR SHIFT STARTS even to exchange change, DUHHHH!!
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I really don't know how to get through to you. You can have your opinions, that's fine. But I am allowed to have mine and you can't fight with me on rules that I have to follow. You don't work under my management team, which means you don't know what rules we have to follow. You have no right or reason to fight with me over things that my manager expects me to do.
ReplyDeleteAnd I'm sorry, but since I have a friend that lives less than half a mile away from my place of work who did get robbed and raped as she was walking to her apartment, yeah I'm going to be a lot more paranoid about things like that. We have rules that we are not allowed to leave the restaurant at all during our shifts and have to leave with at least 2 other co-workers when we get off, plus another has to be watching us from the door to our cars. Security and our safety is kind of a big deal to our team. Again, one of the reasons we are told to carry no more than 20 in cash on us at any time. One of our servers actually just got a write-up for having too much cash on her because it jeopardizes her and all of our safety.
Sure, this doesn't happen at every restaurant, but I can guarantee we are not the only ones with these kind of precautions being taken.
Here's my last comment for you for the night because I just got done with a double and an exhausted and have a migraine. Since you clearly have a knowledge of how shitty our lives are, maybe you could give us a bit of a break? You said it yourselves, we work late nights, weekends and holidays. We don't get very good, if any, benefits. We aren't guaranteed in how much money we will bring home any given week.
Bottom line is, it takes a certain type of person to be able to handle all of that and still smile when we come to your table. Whether you believe it or not, we do work hard. Yes, we make mistakes sometimes, we're human. Nobody is perfect, I'm sure you've made a mistake or two at your current job at one point or another...if you haven't then you have some kind of super power or something. We usually have at least 3 or 4 tables we are taking care of at the same time. Hell, the other night I had a party of 10 plus 3 other tables. So yeah, sometimes you might have to wait a couple of extra minutes to get your check. But if you see that the server is working hard and running around trying their best to take care of everyone, you can be understanding. You said it yourself that you wouldn't want to do it, so please have some understanding to those of us that do. If us servers weren't here (even the ones that aren't very good), you wouldn't be able to go out to eat at all. So again, you don't have to like the way that we do things (whether or not we are required to)but please respect us. There's no need to call us stupid or an idiot.
As for knowing the menu better than the servers...can you name all the salad dressings offered at a given restaurant? How about what sides the chef recommends that you order with a steak and lobster combo? What type of sangria or wine pairs best with a sirloin steak? How many are there and name the sangria's offered at a place like Chili's or Outback. What sauce comes with an order of grilled shrimp? Now give the current prices for all these things (which prices change all the time...we've had two major menu additions the past week and 4 price changes this month so far alone). Name every beer on draft and the bottled options. What brand of vodka normally comes in any given mixed drink. All this off the top of your head.
ReplyDeleteThose are the kind of things we have to know. So yeah, while certain things are the same restaurant to restaurant (more than likely if you order a side of mozzarella sticks at a Chili's or a Denny's you'll get pretty much the same thing), but a lot of things are completely different. We get tested on these things. We have to get at least a 95% to pass and move onto actual training at my restaurant. Then we get re-tested randomly about certain things to make sure we are up to date with everything. So it's not as easy as you might think to "know a menu".
Krissy
Delete"really don't know how to get through to you. You can have your opinions, that's fine. But I am allowed to have mine and you can't fight with me on rules that I have to follow. You don't work under my management team, which means you don't know what rules we have to follow. You have no right or reason to fight with me over things that my manager expects me to do."
The thing is, you still haven't ONCE, NOT ONCE, DENIED *ANY* of the things I said in the last few posts. Here they are ONCE AGAIN:
1. You can *ASK* at the ******GREETING******* if the customers would like refills without asking. An example, you take their order, let's say they are a party of 4. They all say drinks that aren't alcohol. After you get the last person's drink order at their table you ask "Would you all like refills without being asked throughout your service?" You haven't ONCE, NEITHER JT said that you couldn't. By him deciding to stop writing me, it hit a nerve that he knows it's TRUE that his manager doesn't forbid him to ask what kind of "SERVICE" you would like, his manager and ANY manager, including yours doesn't forbid you to ask what kind of "SERVICE" you would like. Isn't it funny how you *STILL* didn't talk about this? It's because you *CAN* ask about if someone wants a service or not, just not each refill. Understand how you are wrong? Understand how I proved JT wrong that he gave up. If he was right, he would have TOLD ME that his manager wouldn't let him ask about if someone wants a *SERVICE* or not DUHHHHHH!! Asking for a service is just that it's not asking for a refill IDIOT.
2. Your manager doesn't make you ask how much customers want back with their change.
3. Your manager doesn't forbid you to ask "Do you want your side salad before your appetizer or after?".
4. Your manager doesn't forbid you to go by the *MENU* when you place an order for a sauce that *COMES* with an item.
5. Your manager doesn't forbid you to ask "Would you all like some bread" after you asks about drinks or any appetizers at the greeting.
6. Your manager doesn't make you give the check without *YOU* ASKING FIRST.
7. Your manager doesn't make you bring the check *WITH* the dessert.
You CANNOT DENY *ANY* OF THESE THINGS AND YOU KNOW IT, because I have mentioned them ****SEVERAL***** times and you still haven't denied one of them. Isn't that funny, huh?
"Hell, the other night I had a party of 10 plus 3 other tables. So yeah, sometimes you might have to wait a couple of extra minutes to get your check."
Only if you do it in a fair manner. For example, if table 3(party of 4) asked for their check *BEFORE* that party of 10 asked for 10 refills, you should get their check first, it's only fair since they did *ASKS* for it first. Do you not see where I am coming from? It isn't fair if you get all 10 refills BEFORE going to get the check since they asked for their check first.
Now if it was the opposite that the table of 10 asked for their refills first, then by ALL MEANS get their refills before table 3's check.
"Again, one of the reasons we are told to carry no more than 20 in cash on us at any time."
Again, you can still get a roll of quarters, a roll of nickles, and a roll of pennies as well as one dollar bills(of the $20) *****BEFORE******* your shift starts. You can also periodically during your shift during a slower time get coins. It's not always going to be non-stop busy. If you have time to take dirty dishes off tables when there's no wait for a table even, you certainly have time to go to the bar to get change.
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Krissy
Delete"Since you clearly have a knowledge of how shitty our lives are, maybe you could give us a bit of a break?"
NO, because I am a hard worker, I expect *OTHERS* to do so. If it's a real mistake, I forgive sometimes all the way if it's something small. Most of the time though, it's not real mistakes that happen. It's servers that don't try their best. It IS TRUE and you know it!! If I see you not trying you best then *WHY* should I give you a break, huh? Think about it just like if you brought out my check, but I saw you didn’t compare the menu to the check, you just handed it to me which I had a wrong price on it. Do you think I should be forgiving towards you when I saw you didn’t *TRY* your best to *CARE* about *OUR MONEY*, huh, seriously?
"There's no need to call us stupid or an idiot."
Sometimes it's *TRUE* I mean when *I* know the *MENU* BETTER than my server does or when I see the problems without TOUCHING my food, it makes them look dumb as a rock, it does.
"As for knowing the menu better than the servers...can you name all the salad dressings offered at a given restaurant?"
You OBVIOUSLY did *NOT* ***READ***** my response, did you?
I SAID "CERTAIN ITEMS", *NOT* the entire menu IDIOT. What I mean by "KNOW" is to compare the menu to what you are doing for things that are in your control. That is trying your best if you compare the menu to what you are doing. It's not trying you best if you don't. Understand?
A good example:
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
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Krissy
DeleteI presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
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Krissy
Delete"So it's not as easy as you might think to "know a menu"."
I am not saying "KNOW IT BY MEMORY ALONE." I am saying *****COMPARE THAT MENU TO WHAT YOU ARE BRINGING OUT. A lot of restaurants today have to-go menus that you can *CARRY ON YOU IN YOUR APRON POCKET EVEN) to not necessarily need a real menu to compare the food too. Also, even if there's no to-go menus, there's the internet for a lot of restaurants as well. I actually well before we had gone there, I thought about what I might have gotten. So in a way I studied what I was going to get *BEFORE* I even got there even.
So it's not about "KNOWING FROM MEMORY", it's about making sure of what you are bringing out if it appears obviously right or not.
Krissy
DeleteOne more thing I would like to add:
You NEVER once acknowledged that it *IS* "ORDERING" for you. WHY is that when a customer can order a glass of water and that's an order that isn't on your bill, huh? Also, there's nothing on the menu stating we *HAVE* to stick with the same drink for refills or that we have to have refills throughout our service.
As I said before, for the BILLIONTH time, you are allowed to ask if we want that type of service "Some people like refills without being asked, is this something you all would be interested in" is another way of putting it that you can ask this. All you aren't allowed to do is ask if the customers each time they may want a refill. You *CAN* however ask if the customers want that service though. That's why JT didn't write back that he wasn't allowed to do that, because he knows he *IS* allowed to do that. That's what pissed him off. Think about it, if he could have proven me wrong, he wouldn't have gave up, DUHHH? He would have just simply stated even a ONE-SENTENCE answer of that his manager would not let him ask that. He knows they don't have a such rule for that at *ANY* restaurant. You know it too. That's why you keep *******IGNORING******* what I am saying about this.
You are also ignoring the fact that it's your decision to not go by the *MENU* when you take an order that has a sauce ADDED to it when a customer doesn't say they don't want the sauce it comes with in some form or manner.
Can't you admit you are wrong for once, huh? At least *I* had the DECENCY to tell you when I was wrong about that I had called you a thief, why can't you do the same, huh?
So here’s what I did. I had a one on one meeting with my manager the other day to discuss some things going on in the restaurant and the training processes that we go through and changes that we are making to our menus. In addition to all this, I asked him about some of the things that you have mentioned. So here it goes:
ReplyDelete1. We are NOT permitted to ask about the silent service in our greeting. The reason for this is that it will come across that we don’t believe in the values and services that our company offers and if we, those working there, don’t then why should the customer? Now on the other hand, if the customer were to request that we ask before bringing refills we will do so, but only if the customer is to bring it up.
2. While my manager does not require us to ask how much change the customer would like back, he does agree with me that it is not a bad thing to do. It is not soliciting for a tip. He agrees with me that if I were to automatically bring change back to the table without asking to and the customer didn’t want change at all, this is a waste of ours and their time. Asking simply takes out any guess work. This way we are not ASSUMING what the customer wants, which is something that you have stated many times that you hate when servers do.
3. As for asking about the side salad before the appetizer….what he said was that the normal way that we do things in our restaurant will be what we go by. Again, as I have stated before, the appetizer will be up in first followed by the entrĂ©e order which if a salad is ordered is when that would be put in. So the appetizer will arrive first, followed by the salad (normally received halfway between appetizer time and hot food delivery) and then the entrĂ©e. If the customer was to request something specific, then we would change it. Same reasoning as point number 1.
ReplyDelete4. If you are to just say that you want Mozzarella Sticks you would receive them with the sauce stated on the menu. Done. If you order mozzarella sticks with ranch, that is what you will get (mozzarella sticks with ranch as your dipping sauce). This is not going against the menu, this is what you ordered. Now, if you were to order mozzarella sticks with an extra side of ranch that is what you would receive (mozzarella sticks with marinara as stated on the menu, and an additional side of ranch). It’s all about how you place the order.
5. It is our restaurant policy to bring out free bread to each table. Again, read reasoning to point number one. Now again, if the customer were to bring it up themselves that they do not want bread (and it is common knowledge that our restaurant brings you bread for free, it’s not something no one knows) then and only then would it be ok for us to not bring it to the table. If no one mentions it, we have to at least bring it out. Company policy. So no, I can’t ask. Again, this is standing behind the services that our company offers…if we don’t believe in them, why should the guest?
6. I will cover the last two points you insist that I have not talked about here since they are pretty much one and the same. Silent service applies to all aspects of the service, not just refills and bread. So yes, I will bring you your check without you asking for it. ¾ of the way through your meal I will ask you if you have saved room for desert or if there is anything else I can get for you. If you say no, then I will leave the check that I have already printed out per my manager’s policy for you, saying that we want you to take your time and the check is there for your convenience and to let me know if you need anything else. If you order desert I am REQUIRED by my manager to bring the check out at the same time as your desert. This is company policy. On the rare occasion that we get a complaint about this, my manager goes out to the table and lets them know that it’s company policy that we leave it there for you at that time for you to look over for your convenience. He will state that we are doing our job correctly and not rushing them at all. End of story there. Yes, it is a requirement.
ReplyDeleteI also asked about the whole having a roll of each of quarters, dimes, nickels and pennies. My manager said no to this as well. Reason being is that even if they are in our aprons (he actually had my put four rolls of coins into various pockets as an experiment) it causes them to look very full, which gives the perception that we are carrying a lot of money on us, and puts us at risk. We can and do carry some loose change on us, but if we need more we are to go to the bar as usual to get it.
I hope that clears some things up. Again, everything from above is stated from my manager. Even if I disagree and think that things should be done differently, he sets these requirements for us and we have to follow them.
Krissy
Delete"1. We are NOT permitted to ask about the silent service in our greeting. The reason for this is that it will come across that we don’t believe in the values and services that our company offers and if we, those working there, don’t then why should the customer? Now on the other hand, if the customer were to request that we ask before bringing refills we will do so, but only if the customer is to bring it up."
That's because you STUPIDLY *ASKED* him so ***OF COURSE*** he will turn you down, because since majority wants refills without asking, he wants the MOST CUSTOMERS POSSIBLE TO MAKE THE MOST MONEY, so for him, he sees DOLLAR SIGNS ONLY, NOT HUMAN BEINGS FEELINGS and NOT HIS MONEY EITHER.
If you don't ask him, he wouldn't know(unless of course a secret shopper would be there, but even then, who knows if that secret shopper would take it as something you did wrong if you are going to follow the policy as stated). I really don't think he'd find out and if he would, SO WHAT, you wouldn't have done anything wrong. You would have followed his policy.
"2. While my manager does not require us to ask how much change the customer would like back, he does agree with me that it is not a bad thing to do. He agrees with me that if I were to automatically bring change back to the table without asking to and the customer didn’t want change at all, this is a waste of ours and their time."
Of course he agrees with you, because he ONLY CARES ABOUT MONEY MAKING for the restaurant that the more time you take the more likely people will decide to dine somewhere else in that amount of time you get change.
"It is not soliciting for a tip."
It is, because you are asking "Can I keep some of your change" by saying "How much change do you want back?" You don't see WHERE I am coming from at ALL?
"3. As for asking about the side salad before the appetizer….what he said was that the normal way that we do things in our restaurant will be what we go by. Again, as I have stated before, the appetizer will be up in first followed by the entrĂ©e order which if a salad is ordered is when that would be put in. So the appetizer will arrive first, followed by the salad (normally received halfway between appetizer time and hot food delivery) and then the entrĂ©e. If the customer was to request something specific, then we would change it. Same reasoning as point number 1."
You didn't say he FORBID you to ask though. You didn't.
If the customer wants it a different way, you can still ask them if they do or not. It's a simple short question "Would you like your side salad before or after your appetizer?" Your manager didn't say you couldn't ask this, because you would have said so here. The only reason why you are asking, is because I am asking, but no one would find out(maybe not even a secret shopper if they don't order a side salad or cup of soup as well as an entrée.
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Krissy
Delete"4. If you order mozzarella sticks with ranch, that is what you will get (mozzarella sticks with ranch as your dipping sauce). This is not going against the menu, this is what you ordered."
Again, *NO*!!
An example menu from Ruby Tuesday:
http://www.rubytuesday.com/assets/menu/pdf/rubytuego/tg%20t3%20b%200212.pdf
"Fried Mozzarella Crisp, golden brown, and served with a side
of marinara. $6.99"
If I order "I would like the fried mozzarella with ranch", I am ************ALREADY************ ORDERING the marinara. *READ* THE MENU*.
The menu description has *MARINARA* already comes in the item itself.
WHY can't you understand *THINGS IN WRITING ON THE MENU* THAT WE ORDER EXACTLY FROM THE ******MENU*******, huh?
http://www.outback.com/menu/pdf/C10.pdf
"BURGERS & SANDWICHES
Served with Aussie Fries.
The Bloomin' Burger®*
Topped with Bloomin’ Onion® petals, American cheese,
lettuce, tomato and spicy bloom sauce. 9.99"
Let's say I order it like this: "I would like the bloomin burger with a dressed baked potato."
Since an extra side dish actually *COSTS* the customer more money, a smart server would *ASKS* "Do you want the fries too" considering that the ******MENU******** states that Burgers & sandwiches are served with fries.
Do you understand that the ******************************MENU**********************already has a side dish stated already that the person has ALREADY ******ORDERED********** when they say the bloomin burger, huh?
If I order a burger or a sandwich I get fries without having to say "I would like fries with that" even if I say I want another side dish such as broccoli.
Now do you understand? I am ********************************ALREADY*********************** ORDERING THE MARINARA IN THE ******************************MENU DESCRIPTION****************** already. WTF CAN'T YOU UNDERSTAND I DON'T HAVE TO REREAD THE DESCRIPTION ON THE MENU TO MY SERVER, HUH?
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Krissy
Delete"Now, if you were to order mozzarella sticks with an extra side of ranch that is what you would receive (mozzarella sticks with marinara as stated on the menu, and an additional side of ranch)."
It's not an "EXTRA" side of ranch, because it doesn't come with ranch the mozzarella sticks IDIOT!! It's an extra condiment, but I have NEVER ordered it as extra before, because it's not extra.
I have ordered by saying "I would like to *ADD* a side of ranch" and I have also ordered "I would like to have the mozzarella sticks with ranch."
BOTH are acceptable and should get both sauces since both times I *NEVER* once said I didn't want the sauce it came with. WHY can't you understand that the marinara *COMES* with the item. I don't need to tell you I want both sauces *AGAIN* and what I mean by that is when I order the mozzarella sticks, I am already telling you I want the marinara since the ******************DESCRIPTION ON THE MENU TELLS YOU THAT I DO AND I NEVER ONCE SAID ANYTHING ABOUT SUBSTITUTE OR THAT I DIDN'T WANT THE MARINARA IDIOT!! WHY IS THIS SO HARD FOR YOU TO UNDERSTAND, HUH? WHY? I DON'T UNDERSTAND?
The condiment isn't going on the food, so if the customer meant they didn't want the sauce it came with, they can just put it to the side as I have when stupid servers bring me ketchup or cocktail sauce at Red Lobster I hate. As long as I get what I ordered and it isn't on my food, WHO CARES if it gets wasted? I am *PAYING* for that marinara in the price of the item. I OWN IT. That means it's mine to waste if I want to.
"It’s all about how you place the order."
NO, it's not all about how I order, because marinara *COMES* with the item no matter what sauces I say I with it.
It could be the any item. Let's say this time it's the aussie fries.
"Aussie Cheese Fries
Topped with melted Monterey Jack, Cheddar, chopped bacon and served with a spicy ranch dressing. Regular 7.99 Small 6.79"
It already comes with spicy ranch. If I say "I would like to order aussie cheese fries with bleu cheese, I am already going to ****************AUTOMATICALLY*************** get the ranch since it ***********COMES************** with the item since I am ALREADY *******ORDERING*********** it with the item unless I specifically tell my server it's:
1. A substitute "I would like to substitute bleu cheese for the ranch" or "I would like to have bleu cheese instead of ranch."
2. I don't want the bleu cheese.
3. I just want the ranch.
If the customer doesn't say any of those 3 things in some form or fashion, they are ordering both automatically, because the ************************************MENU*********************** says so.
WHY THE HELL IS THIS SO HARD FOR YOU TO COMPREHEND, HUH? The condiment already comes with the item. I don't need to rehash the menu description. It's there for you to know what comes with it. I only have to say something if I *DON'T* want the ranch with the cheese fries. Understand now? The fries *COME* with a condiment already. No need to repeat what's in PRINT already on the *MENU* I am placing my order from. I am ordering that ranch with the cheese fries already.
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Krissy
Delete"If no one mentions it, we have to at least bring it out. Company policy. So no, I can’t ask. Again, this is standing behind the services that our company offers…if we don’t believe in them, why should the guest?"
Again, that's because your manager is going by majority and that all he cares about is TIME that is MONEY meaning if you ask everyone and in 6 months only 5 tables didn't want bread he feels like he'd rather not mess up a change to risks having customers leave, because customers are taking too long to dine. THAT'S why he doesn't care about human beings nor our MONEY that we are paying for the *SERVICE*.
No customers should have to tell you not to bring something they didn't order. That's just retarded if you think we should have to do that.
I want bread and chips n' salsa just about every visit, which only a couple of times we didn't want chips n' salsa(just getting just bar drinks at a table), but I still would go by individuality and ask my customers, because it's *THEIR* money paying me. They should get things how *THEY* want.
You only can't ask, because you asked him, otherwise you would have told me before you couldn't. You see, I wouldn't ask managers. I do it the way it should be done, by INDIVIDUALITY so I can get the best tips from *ALL* my customers, not just most, but *ALL*.
If I worked with your manager, I just couldn't, because service should be by individuality. It's not my place to do the things that manager wants me to do since they are paying me. They should get service the way *THEY* want it to be. I would have to work for someone else that's not a jerk. If you remember a while back post, I showed you this:
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
"Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want.”
My point is, *THAT* would be an AWESOME manager. I want to work for that manager she had.
"If you order desert I am REQUIRED by my manager to bring the check out at the same time as your desert."
You aren't required that you can't ask if the customers want their check *TOO* at the time of asking about dessert.
For example, "I would like the brownie" and that's your cue to say "Would you like the check as well?"
You didn't say that you couldn't ask if the person wants their check BEFORE their dessert or not. YOU DID NOT SAY YOU COULDN'T ASK THAT!!
"my manager goes out to the table and lets them know that it’s company policy that we leave it there for you at that time for you to look over for your convenience. He will state that we are doing our job correctly and not rushing them at all."
I am not talking about that issue, I am talking about that if you want your check, that you can get it *BEFORE* your dessert to speed things up. We have had caring servers do that before. I remember we gave this waitress that was excellent as well 30%. It was awesome to have the check *BEFORE* the dessert since we *ASKED* for our check when we asked for the dessert.
"End of story there. Yes, it is a requirement."
As I said above, it's not a requirement that you cannot ask if the customers want their check when you ask about dessert nor is it a requirement that you can't ask if the customers want their check *BEFORE* they get their dessert if they stated they wanted their check.
Continued next posts:
Krissy
Delete"it causes them to look very full, which gives the perception that we are carrying a lot of money on us, and puts us at risk."
HOW? Do you realize a ROLL of quarters, nickles(I DIDN'T ONCE SAY DIMES, NOT ONCE), and pennies doesn't make your apron look huge?
You also STUPIDLY ASKED HIM. See I would run the show the way the **********CUSTOMERS************ want me to do it to make the most money possible and to make people ************HAPPY********** with their service.
"Even if I disagree and think that things should be done differently,"
I'd REALLY like to know what you disagree with if you could tell me please?
As I stated before, you aren't required to not give me marinara if I didn't state I didn't want it just because I order another sauce. It's not required, because the *MENU* is the GOD OF ORDERING. You order from it.
"And actually, when you order a glass of water, we still have to ring it into the computer and on our printout, it is there."
Most restaurants we have been to they don't.
"And it's still not ordering for you. Again, you already ordered and I am just delivering the service that I am REQUIRED to as mentioned above."
*******IT IS********* ORDERING FOR ME!! I could decide to get something else to drink or maybe not even get anything else. *********YES******** it is ordering for me just like Ashley said in my quote above.
HOW can you say it's not ordering for you when you aren't "REQUIRED" to stick withe the same drink throughout your service or get any refills even?
This is just simply a LIE. It's not true.
I have already mentioned this before, I will say it again, once my husband ordered a cup of coffee and then a diet coke. Those are 2 different drinks.
I have ordered a dr. pepper, then I ordered a unsweetened iced tea.
It *IS* ordering. When you order, you order **********ONE************* GLASS of drink, that's it, not being obligated to get refills.
"If you don't want the refill, then I will take it away. If you want another type of drink, I will go get you another one, no big deal."
Do you apologize when you get it wrong? Also you say it's not big deal, it *IS* to the customer's time you waste fixing and bringing an UNWANTED item to their table or making them feel obligated to take it.
"Maybe she heard you wrong? (Last night I had a guest who ordered Grilled Mahi - which is not on our menu - and I thought he said Grilled Ahi...I wrote everything down and repeated the order back and everything. When it came out and we realized what happened I apologized and got it remade for him. He was very understanding and so nice about the whole situation that I bought him desert) It does happen. She still should have apologized though at least, I completely agree with you on that."
Let's say she heard me wrong, she did it to BOTH items. I don't get how she did it to BOTH items ringing them up BOTH wrong and not at least written down ONE correctly? I make mistakes too, but to me that was her not paying attention and if it would have been a real mistake, she would have said she was SO SORRY as well as asked for a small comp like a coke off the bill. I also didn't ask if I could get something not on the menu. Real mistakes tend to come from the HEART; at least to me it would. I actually looked at the menu and her as I was ordering even. She could have cared less about us.
Krissy
DeleteOne more thing:
The reason why you kept IGNORING my question about refills without asking about asking at the greeting about it was because you weren't TOLD NOT to just as JT wasn't told not to. The only reason why you asked was to prove me wrong, but sorry, I proved you wrong, because the manager wouldn't have forbidden you not to ask if you wouldn't have brought it up(unless of course he would have found out from a secret shopper, but even then, at least you could have given SOME customers the service they deserve(INDIVIDUALIZED for a while anyway).
Do you understand if JT's manager or yours would have told you that you couldn't ask this when training, you and JT would have just told me upfront about it and you KNOW IT.
The only reason why you can't is because you asked(your manager found out), that's WHY, not because you were required before. Do you understand that it wasn't required before you asked since your manager didn't forbid you to do it before?
Also, the marinara issue. I don't get it? If the *MENU* states it *COMES* with an item, there's no need to read you the menu if you are my server. WHY REREAD you the menu description and waste your time like that for a FREE item I am asking for(ranch)? If the condiment costs money to the customer(like you charge for extra condiments) as a server, I would ask to make sure the customer means both ONLY because some customers don't know how to order and/or they don't read the menu descriptions always fully because they are being CHARGED extra. If the ranch is free though and it isn't affecting the food, then WHY bother wasting time asking if the customer wants the marinara when it's on the *MENU* they do want it. If they don't, they can just set it aside since they *ARE* paying for the marinara in the price of the item already. That's what you don't understand, do you?
THE PERSON IS ALREADY ORDERING THE MARINARA WHEN THE ORDER THE MOZZARELLA STICKS!! WHY ARE YOU SO DENSE TO UNDERSTAND ********PRINT ON A MENU********** HUH?
Krissy
DeleteI also forgot to mention that with the 3 rolls of coins issue, if you DON'T *ASKS*, then you don't have him saying you can't IDIOT. QUIT ASKING THESE THINGS. If the person didn't say you couldn't, then DO THE THINGS YOU CAN. There's no way I'd bring up things like this that could *HELP* me not have to go to the bar to get coins every single time someone wants coins, especially during busy times.
Some typos, sorry:
Delete"3. I just want the ranch."
I meant "I just want the bleu cheese" in that example. Sorry.
"maybe not even a secret shopper if they don't order a side salad or cup of soup as well as an entrée."
I meant to also state if the secret shopper doesn't order an appetizer, soup or salad, and an entrée. I forgot to say all 3. Sorry.
And actually, when you order a glass of water, we still have to ring it into the computer and on our printout, it is there. At our restaurant, your glass of water is on the bill as well...other restaurants don't have it on there because it's free but ours actually does.
ReplyDeleteAnd it's still not ordering for you. Again, you already ordered and I am just delivering the service that I am REQUIRED to as mentioned above. Again, as my manger stated, if the customer is to bring it up, then we will ask before bringing refills with the exception of bar drinks for many obvious reasons. If not though, I am REQUIRED to. If you don't want the refill, then I will take it away. If you want another type of drink, I will go get you another one, no big deal. Just ask! It's on you, as stated by my manager.
Also you said in your post about the shredded chicken incident that there was not an option in the menu for that. Looking at it from that perspective alone, you have every right to be mad that you got grilled chicken instead (although I have had much more messed up orders come to me at restaurants than just the way the chicken was cooked). A lot of the time though, we have off the menu options in the computer...all the time at my restaurant we have guests come in asking if it is possible for us to make something that we used to feature that is no longer technically on the menu. If they ask, and we have the product, we sure can. And the buttons are still in the system to ring it up too. Maybe she heard you wrong? (Last night I had a guest who ordered Grilled Mahi - which is not on our menu - and I thought he said Grilled Ahi...I wrote everything down and repeated the order back and everything. When it came out and we realized what happened I apologized and got it remade for him. He was very understanding and so nice about the whole situation that I bought him desert) It does happen. She still should have apologized though at least, I completely agree with you on that.
Krissy
Delete"And actually, when you order a glass of water, we still have to ring it into the computer and on our printout, it is there."
It doesn't matter if you have to ring it in or not. Anything we consume is an order that includes bread, chips n' salsa that's free or not free, refills, water, etc.
I asked before for bread. That's an order. It doesn't have to costs money to be an order IDIOT nor is a customer REQUIRED to stick with the same item throughout their service either. They can decide to switch up or just not get more. Every single time I get a refill of bread or drink, it's an order just as my first initial drink order was.
It *IS* ORDERING for you, because it's not management's decision that I get something else at my table without MY CONSENT or PERMISSION since *I* am paying the manager's server for their service. As I said before, you are only required, because you *ASKED*, otherwise, you wouldn't have kept IGNORING the question time and time again.
It is an order, because I can get something else. Even ASHLEY said it on that website. She said the customer may want water or an alcoholic drink. It's an order, because it's something the customer is consuming. EVERY SINGLE DRINK OR FOOD is an order regardless of if it's on the bill or not. Just because something is free doesn't mean it's not an order. I have NO CLUE WHERE THE HELL you get that from? Just like the pregnant lady I talked about in one of the posts a while back, she wanted water after one diet coke. It's an ORDER for the water just as diet coke was.
QUIT LYING, because what you are saying is 100% UNTRUE. EVERY SINGLE THING WE CONSUME THAT WE GET AT OUR TABLE IS AN ORDER.
Krissy
DeleteAlso, about the marinara issue, WHY is it so IMPOSSIBLE that a person wants multiple condiments, huh? For starters, if it's an appetizer that may be shared, one person may want one condiment, the other person may want the other condiment OR both or one person that's eating it may want both.
Also, what if the customer says "I would like the mozzarella sticks with 2 sides of ranch", I bet you'd stupidly leave the marinara out, but they are *ALREADY* ORDERING it when they order the mozzarella sticks.
According to the exact wording, the customer wants *ALL* 3 condiments.
At chili's they serve this and let's say I order this with ranch:
"CLASSIC NACHOS
With melted cheese, jalapenos, beans, queso and a hint of seasoned beef. Served with house-made pico de gallo and sour cream."
WHY the HELL you would assume I don't want the sour cream or pico de gallo. I don't have to LIST AGAIN EVERY FUCKING ASS THING THAT ALREADY COMES IN THE ITEM IDIOT!! YOU ARE STUPID NOT TO UNDERSTAND THAT when a customer *READS* the menu, it states already they get pico de gallo and sour cream without having to tell you so in those words, because they are saying "Classic nachos" that *COME* with those items already.
The person is ordering ranch, sour cream, and pico de gallo.
*READ* the MENU and then you will see that I am right and you are wrong.
WHY would the customer not want the sour cream or the pico de gallo and not say anything about those if they didn't want it? If they don't, it's on the side as pictured, not affecting the food itself as well as they don't charge for extra condiments(except if a person wanted sour cream(they always charge extra usually for that everywhere), no need to even ask if they want the pico de gallo and sour cream if that's how they ordered it.
***********READ THE *************MENU*************!! WHY ARE YOU SO DENSE YOU CAN'T UNDERSTAND THAT THE CUSTOMER IS *ORDERING* THE CONDIMENTS OR PICO DE GALLO ALREADY IN THE ITEM THAT IT COMES WITH, HUH?
Krissy one more thing:
DeleteWHY is there a difference in ordering the mozzarella sticks as they come without another condiment vs. with another condiment, huh?
Both times you should get both condiments unless *SPECIFICALLY* stating the customer somehow, someway doesn't want the condiment it comes with.
See, when I don't want a sauce, I *SPECIFICALLY* say so by saying "SUBSTITUTE" when I order it. I honestly only do that when there's a extra charge involved. If it doesn't cost me money like at most restaurants, it would take more time for me to say I don't want it, so WHY bother saying anything if it's not going to costs me more money, huh?
There's no difference in saying "I would like the mozzarella sticks with ranch" vs. "I would like the mozzarella sticks except that one gets ranch ADDED to the item, that's it. It doesn't change the *ITEM* I am *ALREADY ORDERING* itself IDIOT!! WHY ARE YOU TOOO STUPID AND COMPLETELY 100% DENSE TO UNDERSTAND THIS CONCEPT THAT PEOPLE ORDER FROM THE DAMN **************MENU********************, NOT FROM ANYTHING ELSE like ASSUMPTIONS as *YOU* are doing? If the customer is NOT saying they don't want the condiment it comes way, then they want it. If they didn't end up wanting it, it was THEIR FAULT they didn't read the menu, NOT mine. It's not affecting the food, so WHO CARES if they got a condiment? *THEY ARE PAYING FOR IT ANYWAYS in the price of the item.
Krissy -one more thing again, sorry, but you are just SOOOOOO wrong about this condiment issue.
DeleteIf someone orders just like this "I would like mozzarella sticks with ranch" and this is the menu:
http://www.applebees.com/menu/2-for-20
"Golden fried and served with a tasty marinara sauce."
HOW does the *PRINT* on the *MENU* somehow CHANGE if the person is just *ADDING* a condiment to it, huh?
It's IMPOSSIBLE since the customer did *NOT* EVER ONCE say:
1. I don't want the marinara
2. I want to substitute ranch for marinara
3. I want ranch instead of marinara
4. I just want just ranch
If they don't say *ANY* of those things, then they *WANT* the condiment it comes with, which in this case is marinara.
The *MENU* item description doesn't change unless the customer says one of those 4 things. If they don't, they want it. If they didn't, then they don't know how to place an order or read a menu or didn't read the menu carefully then.
If an item is affecting the food such as let's say someone orders a burger that comes with lettuce, tomatoes, pickles, and onions, that they say they want a burger with lettuce. I would ask to make sure even if it's free for the other items "Do you mean lettuce only", ONLY because it would affect the ENTIRE FOOD itself since those items are on the burger itself. Even if the restaurant puts the items on the side, the tomatoes and pickles as well as even onions have juices as well as strong flavors just sitting on a plate even or on lettuce, so even then I'd ask to make sure if the customer wants just lettuce or they want all of those items. They may have meant all of them and just didn't say, who knows. The thing is, with that issue, the ONLY reason why I'd ask since it doesn't costs more, is because it would affect the person's plate of food itself(juices on it). This isn't the same as a SEPARATE container on the SIDE of marinara sauce or even sour cream or pico de gallo that doesn't give off a juice or strong odor(onions).
The customer isn't changing the item on the menu, just *ADDING* the sauce to the item. That's what you are ASSUMING that they aren't adding when they are. They read the menu, they saw "Golden fried and served with a tasty marinara sauce", so they went by that and ordered ranch.
WHY can't you understand that a lot of people actually *DO* read the menu, huh? Shouldn't you expect your customer to read the menu description of what they are about to order, huh? The item does not change simply because someone is getting another condiment if they didn't say SPECIFICALLY those 4 issues I mentioned above.
Krissy
DeleteLook at it this way, WHY would they feel they have to say "I want the marinara too" if the menu has ""Golden fried and served with a tasty marinara sauce" when they order a side of ranch WITH the mozzarella sticks, huh? They shouldn't, because it's in *PRINT* already they get it unless the customer says they don't want it in some form or fashion(those 4 things I listed).
You wanted a response to those points, I gave one to you. You are still not happy because it’s not the answer you wanted to hear but was the answer that I told you initially, along with points that other servers have said to you. These policies were already in place and I mentioned them before. The only thing I asked my manager about was for a better explanation as to why we do these things because clearly my previous responses of “my manager REQUIRES us to” were not good enough. Even though you stated in your last reply that if “He (JT) would have simply stated even a ONE-SENTENCE answer of that his manager would not let him ask that,” you would have accepted that. I gave you more than a one-sentence response to give you a better idea as to why. You don’t have to agree with it. Hell, the only reason I’m still responding to you is so that you know that some servers are required to do these things, and not the things that you want us to.
ReplyDeleteAnd yes, my manager is looking to do the things that will please the most people. I have stated this before. It’s impossible to please everyone; you should know that as you are working for an insurance company! We do our best, but there is always going to be someone that is not happy with something that you do. If 98% of the people that leave our restaurant leave happy, they will tell their friends about what a great experience they had and they will come back. However, if 98% leave unhappy they will not be coming back and will be telling their friends how terrible everything was…we’re clearly doing something incredibly wrong if this were the case!
There are rules, regulations and standards that restaurants have to be held to as well. You don’t know this side of the company because you have only seen the perspective of the guest. There is a lot that goes into making a restaurant successful that you don’t know about, and if the restaurant is not making money then these things may not be able to happen. Then the restaurant could be shut down, etc. So yes, my manager is going to be concerned about money. It’s his job to run the more analytical side of things. He’s in charge of the budget, inventory, seeing that we make our sales and determined by the amount of sales base staffing accordingly. Yes he will also deal with complaints and the like, but that is a very small aspect of his job.
As for the refill statement again, all I’m going to say is that you already ordered your damn coke if that’s what I’m bringing you. It’s not like you originally ordered a coke and I bring you out a coffee or something else without asking. That would be wrong. I think on this one we’re going to have to agree to disagree because clearly neither of us will be admitting that the other is right. And again, remember that I am required to bring you your damn refill without asking, and as I stated in my previous reply I am not allowed to ask you if you want this service or not and gave you a valid reason to back up this statement. If you don’t want us to bring them out without asking, you have to speak up! You don’t know what rules the restaurant you are at has because you do not work there! So to avoid a problem, ask about it or just say what you want us to do!
ReplyDeleteI think I finally realize where the misunderstanding about the menu issue is coming from, I just don’t know how to write it out so that you will understand exactly what I mean…I will use your own example then since I previously worked at an Outback in Colorado I know their specific policy very well.
“Burgers and Sandwiches
Served with Aussie Fries.
The Bloomin’ Burger – Topped with Bloomin’ Onion petals, American Cheese, lettuce, tomato and spicy Bloom sauce. $9.99.”
Ok, so Outback has a policy in which you can order WHICHEVER side you want with your burger. The sides listed in your menu are the recommendation that the chefs have made that they believe compliment the item the best. YOU DO NOT HAVE TO GET THAT SIDE! The prices of all the side items are the same (with the exception of asparagus I believe). The price includes THE BURGER and ONE SIDE, which could be the recommended fries or could be a baked potato. Again, you are going to get what you ask for! If you order a Bloomin’ Burger with a loaded baked potato, that’s what you will get (Burger with Baked Potato as your side). It’s not that your server doesn’t know the menu. That is what you are asking for and per that policy, that’s what your server will get you! On the other hand if you order a Bloomin’ Burger and then ask for a baked potato as well later on that’s what you would get (Bloomin’ Burger with fries, as stated, plus a baked potato). Although in that case, the server would likely ask if you wanted the baked potato instead of the fries, or if you are ok paying for an additional side since the burger only comes with one.
In this instance, if you just say when you are ordering that you want the burger, the server may ask what side you want or if fries are ok with you. Again, it’s not that the server doesn’t know the menu. This is because you can get whatever side you want. Just because the menu says that it comes with fries, does not mean that you are bound to that. The same applies with the mozzarella sticks example. While it may say on the menu that it traditionally comes with marinara in the description, you can get whatever dipping sauce you want. It does not have to be marinara. This means that if you order mozzarella sticks with ranch that is what you will get. If you want an additional sauce, make sure you let your server know that it is in addition to the sauce already listed and there will not be a problem.
ReplyDeleteTaking this example one step further…say I were to order a burger at Chili’s and the menu says that it traditionally comes with fries. Well, I don’t like the fries that Chili’s has. So I order a burger and mashed potatoes. That is what I expect to get (burger with mashed potatoes as the side). I worked at Chili’s in high school and know that they have the same policy as Outback, as do many other restaurants. Is this starting to make sense?
Krissy
Delete“Ok, so Outback has a policy in which you can order WHICHEVER side you want with your burger.”
But the *MENU* doesn’t SPECIFY THAT like it does with the MIX AND MATCH baby back ribs from Chili’s for example:
http://www.chilis.com/EN/Pages/Menu.aspx
“Choose two half racks from our favorite flavors and your choice of two sides.”
See, if that was the case, they’d have the menu like *THAT* labeled. Understand?
With that item, that means *I* pick it 100% that I can’t go with what the menu has, because it doesn’t list sides that it comes with. Understand?
With the burger example at Outback, it list *FRIES*********SPECIFICALLY*********** as the side it comes with. That means if I wanted a different side dish, I would say one of the 3 options:
1. I would like broccoli instead of fries.
2. I don’t want the fries, I want broccoli.
3. I would like to substitute broccoli for fries.
“Burgers and Sandwiches
Served with Aussie Fries.”
Do you see where I am getting that since the menu *HAS A SIDE FOR 100% CERTAIN, the customer doesn’t have to *RELIST it when they order.*. My husband all the time orders a burger and doesn’t say fries. Sometimes the servers may ask “Fries are ok”, but some don’t. He STILL GETS the fries without telling the server he wants fries all because it’s stated on the *MENU DESCRIPTION in BLACK PRINT ALREADY.* No need to repeat the menu.
“In this instance, if you just say when you are ordering that you want the burger, the server may ask what side you want or if fries are ok with you. Again, it’s not that the server doesn’t know the menu. This is because you can get whatever side you want.”
That’s not why. It’s because of *SOME* people that don’t *READ* the menu descriptions fully so the server is double checking with the customer, because that affects the time and cost of the food. Most of the time, servers just go with what the customer asked for which is what is already listed on the menu already.
Continued next posts:
Krissy
Delete“Just because the menu says that it comes with fries, does not mean that you are bound to that.”
That’s why if I don’t want that, *I* ******SPECIFICALLY********** tell my server “Can I get a baked potato instead of fries” for example or “Can I substitute a baked potato for fries” or “Can I get just a baked potato” or “I don’t want the fries too.” I don’t just say the burger “WITH” a baked potato unless I am ordering the burger that comes with fries already that I am ordering ANOTHER side dish as a baked potato as well with it. If I want the bloomin burger, I *******ALREADY********* am ordering fries when I say “The bloomin burger” just as when I don’t get any extra side dish with it. The *WRITTEN PRINT* STAYS THE ***100% SAME****** as it does when someone orders it without ordering an extra side dish.
So let’s say the person orders the bloomin burger ““Burgers and Sandwiches Served with Aussie Fries.” I say “I would like the bloomin burger WITH a baked potato.” That means AUTOMATICALLY I am *ALREADY* ORDERING the fries, because see on the menu, it’s ******SPECIFICALLY LISTED UNLIKE the Chili’s Mixed Baby Back ribs that state “YOUR CHOICE OF 2 SIDES.” If I order the mixed ribs, I have to specifically list the sides since they don’t have them on the menu already. I don’t have to with the bloomin burger unless I want to *ADD* an additional side dish to my order for an extra price not included with the item.
I once for example, went to a local pizza restaurant called the Italian pie.
http://italianpie.com/locations/NOLA/5406vets/IP11Metairie.pdf
I ordered the mozzarella cheese stix. I said it just like this “I would like the mozzarella stix with ranch.” The STUPID waitress ****************ASSUMED******** I was substituting instead of adding. The mozzarella cheese stix ******AUTOMATICALLY********** COMES with marinara sauce. No need to repeat what’s on the menu already I get it no matter what unless I state I don’t want it. Remember when you said I had to be specific. “If you want something a certain way, be very specific.” I *AM* by telling you I want the mozzarella cheese stix. That has already that marinara comes with it. I don’t need to say “I want the marinara”, because it’s ******************************************LISTED********************************************** ALREADY. WHY CAN’T YOU UNDERSTAND THAT I WENT BY THE ********************EXACT WORDS ON THE MENU************** AND YOU AS WELL AS THE ASSUMPTION SERVER GOES BY THE ASSUMPTION THAT THE CUSTOMER CANNOT EVER HAVE MORE THAN ONE CONDIMENT, HUH? I’d be specific if I didn’t want the marinara by saying I wanted to substitute(they charge for extra condiments there) ranch for marinara so I wouldn’t get charged. Understand?
I went by the *********MENU*********** when I ordered.
Continued next posts:
Krissy
Delete“While it may say on the menu that it traditionally comes with marinara in the description,”
What does “TRADITION” have to do with **********************EXACT WORDS************ HUH? It’s just like a CONTRACT. The words are EXACT. I get this sauce with THIS item unless I say I don’t want it. Understand? If it was like where you would have to pick a sauce, they’d do just like Chili’s with the mixed baby back ribs just as I have seen on some menus before that would state “Mozzarella stix with a dipping sauce of your choice.” This would make the customer have to say which sauce they want. By NAMING it on the menu, you get that sauce *UNLESS* *YOU* SPEAK UP OTHERWISE.
It’s kind of like once we had a waiter that assumed I wanted my appetizer with my meal just because we ordered 2 appetizers and 2 entrĂ©es. I didn’t want what my husband wanted(back then was my fiance’) and he didn’t want what I wanted, so we figured we could just take the rest back what we didn’t finish. He ordered his appetizer, then his entrĂ©e, then I ordered my appetizer and my entrĂ©e. His appetizer came out, but mine didn’t for a while, so we asked, the waiter was like “I THOUGHT YOU WANTED IT WITH YOUR MEAL”, I was like “NO, I NEVER SAID THAT.” First off, I don’t have to say *****I WANT MY APPETIZER AS AN APPETIZER***. Now when I want my appetizer as my meal, *****THEN******** I speak up and tell the server that.
Do you understand that customers are only going by the *WORDS on the ***********MENU************, while you and that waiter went by *************ASSUMPTIONS***********, huh? The waiter assumed all couples will always share appetizers or that they won’t eat some of each other’s appetizers.
“This means that if you order mozzarella sticks with ranch that is what you will get.”
http://www.rubytuesday.com/assets/menu/pdf/rubytuego/tg%20t3%20b%200212.pdf
“Fried Mozzarella Crisp, golden brown, and served with a side
of marinara. $6.99”
For my $6.99 I am *PAYING* for the marinara already. WHY can’t you get what I am saying here? It doesn’t matter if I order the fried mozzarella without ordering another condiment or ordering another condiment or more condiments, the *ITEM* ITSELF REMAINS THE SAME ON THE PRINTED MENU THAT IN ********WRITING********** JUST LIKE A CONTRACT WOULD. YOU GET SAID ITEM, FOR SAID PRICE. Understand? If you have to charge me for ranch or if it would affect the food itself that it would be touching the food, *THEN* you should ask me if want both only because some customers don’t read the menu. Since this isn’t the case for the mozzarella sticks, then I should get the marinara as well as ranch since that’s what the *MENU* states I am ordering. Understand? WHY ASSUME the customer doesn’t want both sauces, huh? The customer didn’t say they didn’t want the sauce it came with in SOME WAY, FORM, OR FASHION, did they? Since they didn’t in my case, WHY THE HELL ARE YOU ASSUMING, huh? THE *WORD* *MARINARA* is there for a reason, because I am ********PAYING************* for that item as well as ********ORDERING********* that item since I haven’t told you I didn’t want the marinara in some way.
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Krissy
Delete“If you want an additional sauce, make sure you let your server know that it is in addition to the sauce already listed and there will not be a problem.”
I am ALREADY adding it, because I didn’t say *ANY* of those things like “instead” “Substitute” “I don’t’ want the sauce it comes with” “ or I only want ranch.”
It’s *ADDING* to what is ****************************************ALREADY******************************** LISTED ON THE MENU. It’s AN ADDITION. If it was a substitution, then the customer should ****************SAY SO************* just like when I want my appetizer as my meal I speak up and tell them that I don’t want it at an appetizer time frame. Understand? THE MENU IS THE GOD OF ORDERING. YOU LISTEN TO THE MENU *AS WELL* AS WHAT THE CUSTOMER SAYS. You don’t just go by what the customer says. That’s what you are doing. That’s *NOT* how you take an order. People go by the *PRINTED* ***********EXACT************* WORDS************, then place their order from there.
“say I were to order a burger at Chili’s and the menu says that it traditionally comes with fries.”
If the *MENU* states it comes with fries(they do,), it’s not traditionally, it’s a **************FACT************* it comes with fries. WHY do you keep saying “TRADITIONALLY” when you go by the *MENU* when you order, NOT by some MADE UP TRADITION SHIT. Seriously, you go by *EXACT* WORDING when you order.
“So I order a burger and mashed potatoes. That is what I expect to get (burger with mashed potatoes as the side).”
It would depend *HOW* you placed your order if you said one of those 4 issues that I listed earlier:
1. I don’t want the fries.
2. I want just mashed potatoes
3. I want to substitute mashed potatoes for fries
4. I want mashed potatoes instead of fries.
If you didn’t say *ANY* of those, the customer should get the burger, the fries, *AND* the mashed potatoes. The customer is ORDERING ALL 3 items according to the *EXACT* words on the menu listed. Now if they had a burger but it said just like the mixed baby back ribs that you get “A SIDE of your choice”, then the customer would say mashed potatoes and NOT get fries for sure since FRIES AREN’T LISTED IN ***********PRINT************** on the menu already.
As I said before, since this is an additional charge and it costs the customers their *TIME* much more than just to get an extra condiment would, as a server I would ask if the customer wanted both side dishes if the burger came with fries only because some customers don’t read the menu nor know how to place an order.
“I worked at Chili’s in high school and know that they have the same policy as Outback, as do many other restaurants. Is this starting to make sense?”
That you are **********ASSUMING************** YES. You are ASSUMING. The words are IN PRINT EXACTLY FOR A REASON. If they wanted you to pick and choose your own side dish with saying so they’d say “The side of your choice” or in the condiment case “A dipping sauce of your choice, understand? By listing a specific sauce and a specific side dish already, they are giving you that as part of the price of the item already. Understand? You are doing just like the waiter, ASSUMING. You go by the ******WORDS********* ON THE MENU. I looked at the menu at Italian Pie and said to myself “I get marinara already” so there’s no need to repeat that, understand?
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Krissy
Delete“Ok, so Outback has a policy in which you can order WHICHEVER side you want with your burger.”
But the *************ME NU************* DOESN’T STATE THAT UNLIKE CHILI’S DOES FOR THEIR MIXED BABY BACK RIBS, UNDERSTAND? The menu is where we *ORDER* from. We don’t know Outback’s policy and when I had in the pasts a number of years ago(07 or so), some servers said they wouldn’t let me substitute extra fries for cinnamon apples. I actually ORDER by saying “SUBSTITUTE” or sometimes I may say “CAN I get such-n-such instead” or “I want this instead of that” or “I don’t want the such-n-such.” I am VERY SPECIFIC when I place my orders. How does the customer know when that’s not on the menu, huh? I would like you to explain that? All the customer sees is “Burgers and Sandwiches Served with Aussie Fries.” They don’t say “With your choice of a one side dish”, understand. They see *FRIES* and that’s what it comes with.
“The sides listed in your menu are the recommendation that the chefs have made that they believe compliment the item the best.”
NO, you are 100% wrong. The menu is not a “RECOMMENDATION” of items, it’s WRITTEN IN STONE( ON PAPER LIKE A CONTRACT) THAT THIS ITEM COMES WITH THIS SIDE DISH OR CONDIMENT. If you want a different one, then you have to say in some way or form you don’t want the item it *ALREADY* comes with. If you can pick and choose, they’d have it blank “Your choice of a side dish.” They wouldn’t list one. If it would be recommended they’d do like they do for wines that this wine goes well with this dish. THOSE are recommendations. You don’t know what a recommendation is and what is written in stone.
“YOU DO NOT HAVE TO GET THAT SIDE!”
If I don’t’ want it, I *SPEAK UP* and say I don’t want it in some form or fashion. I don’t have to speak up if I do want it, because it’s ***************LISTED************** ALREADY ON THE MENU DESCRIPTION IDIOT!! I only have to speak up if I don’t want it DUMMY! If I want the fries, I don’t have to say I want the fries, because it’s on the menu already I want the fries in the menu description.
“The price includes THE BURGER and ONE SIDE, which could be the recommended fries or could be a baked potato.”
It’s very possible for a person to order an extra side dish. WHY is that so hard for you to understand, huh?
“Again, you are going to get what you ask for!”
I am asking for the burger that already comes with fries. I don’t need to tell you *AGAIN* I want fries. I have already said so when I ordered that burger, because it *COMES* with fries, understand? I don’t have to REPEAT the menu to you like you are an idiot that doesn’t know the menu already, understand?
“If you order a Bloomin’ Burger with a loaded baked potato, that’s what you will get (Burger with Baked Potato as your side). It’s not that your server doesn’t know the menu. That is what you are asking for and per that policy, that’s what your server will get you!”
NO, it’s not the policy, it’s the ***************MENU************* we order from IDIOT. The bloomin’ burger come with fries. My server would get me both side dishes, because that*IS* what I am ordering already. I read the menu, you didn’t. YOU DIDN’T KNOW THE MENU, because if you would, you would have seen “SERVED WITH FRIES” IN PRINT IDIOT!!
SERVED WITH FRIES IS EXACTLY THAT, SERVED WITH FRIES. QUIT YOUR FUCKING STUPID ASSUMPTIONS IDIOT!
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Krissy
Delete“On the other hand if you order a Bloomin’ Burger and then ask for a baked potato as well later on that’s what you would get (Bloomin’ Burger with fries, as stated, plus a baked potato).”
Why should it matter the TIMING of the order, huh? The order remains the same. Timing doesn’t change what I am ordering. The item on the menu doesn’t magically change because of the *TIMING* DUMMY* The ink on the menu doesn’t just magically move or something to change the wording on the menu or something in that amount of time. The *MENU DESCRIPTION REMAINS THE SAME in BOTH CASES. I would get all 3 at once, because that’s how I ordered it in my original case I am explaining. In both cases, I’d get my 3 items(both side dishes, since I am ordering both side dishes ).
“Although in that case, the server would likely ask if you wanted the baked potato instead of the fries, or if you are ok paying for an additional side since the burger only comes with one.”
No, because as you said I would order it LATER ON, that means she wouldn’t question me. She’d only question me if I ordered the burger(includes fries) and the extra side dish at the same time.
“you can get whatever dipping sauce you want. It does not have to be marinara.”
It does if I don’t say I want another sauce or I don’t say I want a different sauce in place of the sauce it comes with in some form or fashion or don’t say I don’t want the sauce it comes with at all. If that were true, the menu would say “Dipping sauce of your choice”, THEN I could say ranch and then I could also say I want another sauce like honey mustard.
“all I’m going to say is that you already ordered your damn coke if that’s what I’m bringing you.”
NO, because this is a *DIFFERENT* ORDER. It DOESN’T MATTER IF I ALREADY ORDERED ONE, I DIDN’T ORDER TWO OR MORE, THAT’S WHAT I AM SAYING!! Don’t you get that or what? The next glass is 100% TOTALLY SEPARATE of an order of the first glass.
“It’s not like you originally ordered a coke and I bring you out a coffee or something else without asking.”
Why does that matter when ONE ORDER(ONE GLASS) is (ONE ORDER), huh? This is *********IRRELEVANT to ordering********, because the person says “a coke”, NOT MORE THAN ONE GLASS WHEN ORDERING IDIOT!!
“That would be wrong.”
BOTH are wrong, because the next glass of drink is a 100% TOTALLY SEPARATE ORDER. Let’s say I am at a restaurant like Ashley’s that the manager let’s either them ask or the customer asks for their refills. I originally order a dr. pepper, then when Ashley comes around either I ask her or she asks me if I would like a refill, which I say then a coke. Those are 2 SEPARATE ORDERS. Even if I order another dr. pepper, that’s *ANOTHER* ORDER even if it’s another of the same thing, it’s an ORDER. Just as if I ordered a margarita the same exact way a second time around. It’s not different. Just because you *CAN* get free refills doesn’t mean you *HAVE* TO. It’s not mandatory you get refills.
“I think on this one we’re going to have to agree to disagree because clearly neither of us will be admitting that the other is right.”
No, because you are wrong. FOR EVERY GLASS OF DRINK YOU GET, IT’S A 100% TOTALLY, TOTALLY, TOTALLY, TOTALLY SEPARATE ORDER FROM THE LAST DRINK YOU DECIDED TO GET.
“remember that I am required to bring you your damn refill without asking,”
That’s because you *ASKED YOUR MANAGER* that’s why. Before you could, otherwise I wouldn’t have had to list the SAME ISSUE ZILLIONS OF TIMES IN MY POSTS. Just look at the posting history about how I kept mentioning being able to ask if the customer wants that service or not and you IGNORED it, because you weren’t TOLD this BEFORE you just asked your manager.
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Krissy
Delete“If you don’t want us to bring them out without asking, you have to speak up!”
IT’S NOT THE CUSTOMER’S JOB TO TELL YOU “PLEASE DON’T ORDER FOR ME”, BECAUSE *WE* ARE PAYING FOR THE SERVICE, NOT THE MANAGER AND NOT YOU!! I DON’T HAVE TO TELL YOU NOT TO DO THAT, BECAUSE IT’S COMMON SENSE CUSTOMERS GET TO PLACE ORDERS, NOT THEIR SERVERS. We get a menu for a *REAL* reason and that’s because *WE* get to decide *ALL* things that come to our table. The manager does not have a RIGHT to do that nor do you. If you know something is morally wrong and you do it anyway, you are just as bad as your manager is.
“So to avoid a problem, ask about it or just say what you want us to do!”
Asking about it would be *WASTING *MY* TIME* since *I* am *PAYING* for the service considering also that most servers do *NOT* order for me even at restaurants we have never been to before out of state or out of town even. I don’t have to say what you should do, because it’s *COMMON SENSE* we get to place our *OWN* order for what *WE* want since it’s *OUR* SERVICE AND *OUR* MONEY you want.
I am not going to tell a server not to order for me. IT *IS* ordering, because for example once at Red Lobster(this Red Lobster I have had servers NOT do this just to say as well), when our waiter brought us refills without asking permission first, I asked him “Can I get a coke instead”(I ordered dr. pepper for my first glass). He had to go all the way back to throw out what he did and come back. He didn’t even say he was sorry even for “GUESSING” wrong. That should PROVE it’s *AN ORDER*, because if it wasn’t, I couldn’t change it IDIOT!! I first ordered dr. pepper, and then I *ORDERED* a coke. I can *ORDER* even a margarita next or a glass of water or a cup of coffee or a cup of OJ. I don’t have to STICK with the same drink as I first ordered. It’s a 100% totally SEPARATE order from the first.
“I gave you more than a one-sentence response to give you a better idea as to why. You don’t have to agree with it. Hell, the only reason I’m still responding to you is so that you know that some servers are required to do these things, and not the things that you want us to.”
The reason why you can’t is because you *ASKED* your manager, JT didn’t and you didn’t BEFORE I mentioned for you to ask about this.
“And yes, my manager is looking to do the things that will please the most people.”
The manager should try to please 100% of people by going by *INDIVIDUALITY* instead of majority. That’s not a caring manager unlike Ashley’s manager I wrote about in one of the other posts.
“you should know that as you are working for an insurance company!”
I don’t, because I don’t deal with customers.
“It’s impossible to please everyone;”
Yes, but it’s not impossible to please 99.9% of people by doing it the way it SHOULD be done since EVERYONE likes different things different ways.
“We do our best,”
No, doing your best is not assuming. Doing your best is getting customers change without asking how much they want. You are asking how much you can keep of their money by asking that. You cannot see this, huh?
“If 98% of the people that leave our restaurant leave happy, they will tell their friends about what a great experience they had and they will come back. However, if 98% leave unhappy they will not be coming back and will be telling their friends how terrible everything was…we’re clearly doing something incredibly wrong if this were the case!”
That’s why you should go by INDIVIDUALITY so you can please mostly everyone instead of just some.
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Krissy
DeleteA real life situation that happened last year to us on a vacation trip.
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/To_Go_-_Biloxi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
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Krissy
DeleteMy point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
NOW do you FINALLY UNDERSTAND THAT THE MENU IS LIKE A CONTRACT that you go by the EXACT WORDS on the menu when you order, huh?
OK, listen. I have worked at an Outback before. I have also worked at a Chili's. Have you worked at either of these places? If no, then you have no right to say that what I am saying is wrong. Having worked both these places, I know what is on their menus and I know their policies.
ReplyDelete"I ordered the mozzarella cheese stix. I said it just like this “I would like the mozzarella stix with ranch.” The STUPID waitress ****************ASSUMED******** I was substituting instead of adding."
I don't know how else to explain this to you. She did not assume anything, that is what you asked for! The price listed on the menu is for the cheese sticks and a dipping sauce, which you could get as the marinara or as something else! Why do you not understand this!
If all you said was "I would like the mozzarella sticks" then yes, you would get your marinara sauce because you didn't specify. But since you are saying "I would like my mozzarella sticks with ranch" you are specifically saying that you want ranch. So yes, you will get ranch as your dipping sauce instead of the marinara. If you want both then say that you would like an additional side of ranch, it takes you all of an additional 5 seconds if that and it makes sure that you get exactly what you want.
And the menu is in no way like a contract. At all. If that were the case, then you would not be allowed to make substitutions or request that certain items come with extra sauce, it would only come with exactly what is on the menu. You wouldn't like that very much at all.
"WHY ASSUME the customer doesn’t want both sauces, huh?" If that's your argument then why should I ASSUME that you do want both sauces. You only said you wanted ranch, and according to the menu the mozzarella sticks only come with one dipping sauce.
Again, what is listed in the menu is a recommendation by the chef as to what pairs best with certain food items. It is in no way, shape, or form binding. So yes, if you only specify that you want ranch and the menu states that you get one dipping sauce, that is what you will get. Again, the price is for the mozzarella sticks and for a dipping sauce (the chef recommends marinara which is why it is listed on the menu, but you do not have to get that). The same applies with the example on the Outback menu. French fries are recommended, which is why they are listed. This is how the menus are designed to work. It doesn't say "pick a side" because the chef is recommending something for you, but again, that does not mean you are required to get that.
I'm sorry, but there is no way you are getting me to budge on this one.
Krissy
Delete"If no, then you have no right to say that what I am saying is wrong."
YES I do, because the *MENU* has in *PRINT* I get this item unless I say I don't want it in some form or manner.
"I know what is on their menus and I know their policies."
You don't know how to take a customer's order. You have to go by *BOTH* the *MENU* AND *WHAT THE CUSTOMER SAYS*. You are only going by what the customer says. You cannot do that. They are going by the *MENU* when ordering.
"She did not assume anything, that is what you asked for!"
She did, because I asked for the mozzarella stix that *CAME* with marinara. Understand?
"The price listed on the menu is for the cheese sticks and a dipping sauce, which you could get as the marinara or as something else!"
I can get something else if I say I wanted something else. I didn't say I didn't want the marinara though, so WHY CAN'T *YOU* UNDERSTAND THAT, HUH?
"If all you said was "I would like the mozzarella sticks" then yes, you would get your marinara sauce because you didn't specify."
Didn't specify what? The item *COMES* with marinara. NOTHING to say more about it.
"But since you are saying "I would like my mozzarella sticks with ranch" you are specifically saying that you want ranch."
******BUT IT'S NOT SAYING I DO NOT WANT THE MARINARA THOUGH********* UNDERSTAND YET?
"So yes, you will get ranch as your dipping sauce instead of the marinara."
*********BUT I AM NOT ORDERING "RANCH INSTEAD OF MARINARA", BECAUSE I NEVER, EVER, EVER, EVER SAID THAT!!
"If you want both then say that you would like an additional side of ranch,"
I have said this already, it doesn't come with ranch to be an additional side of ranch.
If you mean an additional condiment, it automatically is an additional condiment since I NEVER said those 4 things I keep listing.
"it takes you all of an additional 5 seconds if that and it makes sure that you get exactly what you want. "
But the *MENU* has it already. NO NEED to use *MY 5 SECONDS I AM PAYING FOR JUST SO I CAN ASSUME THAT YOU WILL ASSUME I AM NOT READING THE MENU DESCRIPTION.
"And the menu is in no way like a contract.'
It is, in that by law they cannot legally charge you more than what is advertised.
"At all. If that were the case, then you would not be allowed to make substitutions or request that certain items come with extra sauce, it would only come with exactly what is on the menu. You wouldn't like that very much at all."
No, it's the case when you DON'T CHANGE IT, understand?
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Krissy
Delete"Again, what is listed in the menu is a recommendation by the chef as to what pairs best with certain food items. It is in no way, shape, or form binding. "
If that was the case, they'd say "Your choice of dipping sauce" or "Your choice of side dish."
It *IS* LEGALLY BINDING in that I ordered this, I get THIS for my money. GET WHAT I AM SAYING? IT HAS TO DO WITH LEGALITIES.
"So yes, if you only specify that you want ranch and the menu states that you get one dipping sauce, that is what you will get."
NO, the menu states I get marinara. Doesn't matter if I add one sauce or 5 sauces, I still get that marinara, because I am *ALREADY* getting in the price of the item, unless I state I don't want the marinara.
"Again, the price is for the mozzarella sticks and for a dipping sauce (the chef recommends marinara which is why it is listed on the menu, but you do not have to get that)."
I don't have to get it, but if I don't, *I* have to say I don't want it. My server doesn't get to decide to *ASSUME* I don't want it.
"French fries are recommended"
NO, it doesn't do like the wines and say "Recommend such-n-such wine to compliment this steak dish." THAT is a recommendation.
Fries *SPECIFICALLY* on the menu is that, SPECIFICALLY STATING I GET FRIES.
"This is how the menus are designed to work."
If that were the case, they'd put all the time "Your choice of side dish" and "Your choice of dipping sauce" NOT EVER putting a *SPECIFIC* item then.
"It doesn't say "pick a side" because the chef is recommending something for you, but again, that does not mean you are required to get that."
WHERE THE HELL DOES THE MENU STATE "RECOMMEND" on that area, huh? The only place where they have recommendations is with wines, that's it.
"I'm sorry, but there is no way you are getting me to budge on this one."
I don't understand why when *EXACT WORDS* MEANS EXACT WORDS*. WHY CAN'T YOU UNDERSTAND THAT YOU CANNOT JUST GO BY THE CUSTOMER'S ORDER HUH? YOU HAVE TO COMPARE **********BOTH************* THE MENU AND THE ORDER TO PLACE IT CORRECTLY.
Krissy
DeleteI noticed you have GAVE UP, because you know I am seriously PROVING you wrong and you KNOW IT, so I will explain WHY:
I am reposting these 2 sentences just for you:
"Again, the price is for the mozzarella sticks and for a dipping sauce (the chef recommends marinara which is why it is listed on the menu, but you do not have to get that)."
I don't have to get it, but if I don't, *I* have to say I don't want it. My server doesn't get to decide to *ASSUME* I don't want it.
Krissy, remember when you said on April 9th the first post you wrote I believe: "If you order mozzarella sticks and want the marinara sauce they come with plus a ranch, be specific!"
That means if the customer doesn't want the marinara, they have to ***************SAY SO BY BEING SPECIFIC****************** otherwise they ***********AUTOMATICALLY GET IT BECAUSE THE ***************MENU************** states THE CUSTOMER GETS IT(the customer is *ALREADY* ordering that marinara when they say they want the mozzarella sticks.). They don't have to READ to you the menu description of every item they order and you know it.
So by the way I order, I am *VERY* specific if I say one of those 4 things if I do not want the sauce the item comes with:
1. I don't want the marinara
2. I want to substitute ranch for marinara
3. I want ranch instead of marinara
4. I just want just ranch
*THAT* is the way you specifically place your order if you only want one sauce IDIOT. I don't have to read you the menu. YOU SHOULD KNOW IT BETTER THAN ME!! You shouldn't come back with just ranch when I said "I would like mozzarella sticks with ranch"(that's all I said) when the menu stated I was supposed to *ALSO* get marinara. I am already getting marinara. No need to repeat what's *ALREADY* on the menu in *PRINT* to you. If you want me to treat you like a 2yr old that can't read, then I suggest you find another job. We don't have to repeat the descriptions of the items we order to you by reading them to you. THAT IS YOUR STUPIDNESS OF ASSUMING THINGS that you feel you want us to do this. STOP THIS SHIT!! If I order the mozzarella sticks as they come, WHY if I order another condiment that you are assuming I don't want the marinara when I NEVER ONCE SAID IN SOME FORM OR FASHION I didn't want the marinara, huh???????
*YOU* are *ONLY* going by what the customer's words are rather than the *MENU* also. The menu already states the item automatically comes with a sauce. That means if they order another sauce, they aren't substituting the sauce unless they *SPECIFICALLY* say so in some form or manner.
You like to *ASSUME* and that's your problem.
“Fried Mozzarella Crisp, golden brown, and served with a side of marinara. $6.99”
As a customer, I am reading I get the marinara, so WHY should I have to *TELL* you I want the marinara when I NEVER, EVER, EVER, EVER ONCE said in SOME FORM OR MANNER I didn't want the marinara that it came with, huh?
THAT IS WHAT IS SPECIFIC is by saying one of those 4 OPTIONS if you are hell bent on not wanting the damn sauce it comes with. As a customer, you need to know how to *PLACE* your order if you don't want the damn sauce it comes with. I *READ* the menu and *KNOW* I get that sauce without rereading the menu description to my server. WHY DON'T YOU KNOW HOW TO TAKE AN ORDER, HUH?
Look at it from *MY* point of view as a customer. I *ORDER* STRAIGHT from the *******MENU******** I am given. WHY should it matter if I order another sauce, huh? That doesn't MAGICALLY CHANGE the PRINT ALREADY PRINTED ALREADY that I get marinara with that item IDIOT.
It isn't a "RECOMMENDATION", because the menu doesn't state it is IDIOT.
Continued next posts:
Krissy - Continued:
Deletehttp://www.thecorkpub.com/sites/default/files/winter_2011_menu%5B1%5D.pdf
"Candied Butternut Squash
Mushroom couscous, spinach, toasted pumpkin seeds,
pumpkin cream sauce. 14
Chardonnay – Pinot Grigio - Syrah"
See how the *PRICING* is WITHIN the ITEM ITSELF and UNDERNEATH is the ***SUGGESTED WINE***** that would go good with this item.
The menu is not stating you have to get the wines they suggest and it is *NOT* INCLUDED in the price. See how "RECOMMENDATIONS" aren't included in the prices and how MARINARA *IS* INCLUDED in the price & how marinara is *NOT* a "RECOMMENDATION", huh?
YOU ARE 100% WRONG on this 100% WRONG!! This is *************PHYSICAL PROOF******** TYPED PROOF****** YOU ARE WRONG!!
If I wanted ranch with this item, I would get it on the side(I did order a *SIDE* of ranch) along with all the other sauces that appear to come ON the food according to the menu.
See how you don't know how to *READ* a menu or *TAKE AN ORDER*, huh?
When you give your food or drink order or take a food or drink order, you have to go by *BOTH* the **MENU** ***AND**** THE ***WHAT THE CUSTOMER SAYS****. NOT just one of those, *BOTH*.
As far as ordering for me issue with the drinks and bread(that isn't listed on the menu such as Outback), that *IS* ORDERING for me, because I may want something else or even if I don't, that next glass is *********ANOTHER ORDER***********. You aren't right, I am. EVERY GLASS of drink is a 100% SEPARATE ORDER from the first. If I want to get 5 different drinks in my entire dining experience I can. Nobody can tell me I can't(unless I am totally drunk or something like making a scene for example, but otherwise, I can get the drinks I want to).
EVERY GLASS OF DRINK IS AN ORDER, EVERY SINGLE GLASS. It doesn't matter if you pour it in the same glass, the next drink I get is another order.
You cannot win this argument, because you know I am right and I am PROVING YOU WRONG!!
Krissy one more thing:
ReplyDeleteYou aren't changing the menu description just by getting another condiment. There are NO RECOMMENDATIONS with prices on it. The wine recommendations don't even have prices by it stating if you get this glass of wine with this item you will pay X.XX price, does it? It states this wine "COMPLIMENTS" this item(no price listed for the wine plus the food itself). The compliment wine issue is a recommendation. It's not a price set in stone to an exact "T" like the other items are. If anything, they list the wine price *SEPARATE* since it's a separate item on the menu.
"Aussie Cheese Fries
Topped with melted Monterey Jack, Cheddar, chopped bacon and served with a spicy ranch dressing."
This item comes with ranch unless I say the following to my server:
1. I don't want the ranch.
2. I want to substitute bleu cheese for ranch.
3. I just want bleu cheese.
4. I want bleu cheese instead of ranch.
If I don't say ANY of those, then I get the ranch the *MENU* has in the price of the item. The menu description doesn't magically disappear IDIOT.
This font color choice is awful.
ReplyDeletei would absolutely hate to have you as a customer. try serving at a busy restaurant, then you wont have anything to say. i really hope you stop wasting your time complaining, find something nicer to do with your time.
ReplyDeleteAnonymous
ReplyDelete"i would absolutely hate to have you as a customer."
That's because you are TOO LAZY AND UNCARING TO DO THE JOB PROPERLY. HOW COME MANY CARING SERVERS OUT THERE CAN SERVE ME WELL, HUH? It's because *YOU* ARE FUCKING LAZY ASS AND UNCARING, that's why. FUCK YOU!!
"try serving at a busy restaurant, then you wont have anything to say."
That's not going to make me have *ANY* DIFFERENT OPINIONS ON WHAT *I* WANT AS A CUSTOMER YOU DUMBASS IDIOT!!
"find something nicer to do with your time."
LOOK WHOSE TALKING, ********HYPOCRITE**************!! LOOK IN THE MIRROR THAT YOU *CHOSE* TO COME WRITE AND READ MY BLOG!!
After 20 years in the restaurant industry, all I can is that you, Springs1, are a miserable CUNT. Get off your high horse, and open your own fucking restaurant, and wait tables... then see if you can bitch and moan about the most insignificant shit. I'd spit in your food AFTER I made sure the chef rubbed his balls all over it, and spit in your drink after I made sure the bartender fingerbanged her asshole and swirled her finger in your drink.
ReplyDeleteThere is no way you could possibly be married. If you were, your husband would beat you on basic principal.
Now eat THAT, you STUPID CUNT.
Anonymous
Delete"Springs1, are a miserable CUNT"
NO, YOU ARE BITCH!! YOU NEVER EVEN MET ME, HOW CAN I BET A CUNT? YOU DON'T KNOW ME. I DIDN'T SAY ANYTHING WRONG ON THIS BLOG!! You just don't want to do the *WORK* for the money. ADMIT THE TRUTH!!
"Get off your high horse, and open your own fucking restaurant, and wait tables... then see if you can bitch and moan about the most insignificant shit."
I wouldn't feel ******************ANY DIFFERENTLY AS A CUSTOMER YOU STUPID ASS IDIOT**************!! I am A VERY HARD WORKER, I EXPECT OTHERS TO DO THE SAME!! NO SERVERS SHOULD BE TAKING SMOKE BREAKS FOR EXAMPLE. Bathroom of course, that's necessary, but no servers should be playing on the clock such as texting or talking on their cell phone or smoking.
It's only insignificant, because it's not ***********YOUR TIME AND MONEY************* UNCARING BITCH!!
"I'd spit in your food AFTER I made sure the chef rubbed his balls all over it, and spit in your drink after I made sure the bartender fingerbanged her asshole and swirled her finger in your drink."
I'd get you ************ARRESTED AND YOU WOULD GET FIRED AS WELL***********!!
So what if you do all of that? Seriously, if I don't get sick, WTF, WTF, WTF, WTF, WOULD IT AFFECT ME, HUH?
Seriously, it doesn't matter. If am not sick, I am not affected at all. I don't care if you do that, I REALLY, REALLY, REALLY DON'T!!
YOU ARE DUMB TO SUGGEST SOMETHING THAT IS SO INSIGNIFICANT AS YOU CLAIM MY STUFF IS, THAT IS!! I don't care.
I am not sick or affected, so WHO GIVES A FLYING FUCK? SERIOUSLY, WHO CARES?
"There is no way you could possibly be married."
I am, over 10yrs. I GUESS YOU ARE JUST JEALOUS TO SAY THIS when this has NOTHING, ZERO TO DO WITH RESTAURANT SERVICE, DOES IT?
Being married has NOTHING to do with restaurant pet peeves.
"If you were, your husband would beat you on basic principal."
No, he wouldn't and doesn't.
"Now eat THAT, you STUPID CUNT."
NOW EAT THAT STUPID FAT COW JEALOUS CUNT!! GET OFF MY FUCKING BLOG UNCARING, LAZY ASS BITCH!! FUCK YOU BITCH!!
Nah. I like it here and I like pissing your ignorant, dumb, and excessive punctuation using cum bucket ass off. :)
ReplyDeleteYou see the thing is, you really have no idea about anything. Yes, there are servers that don't do their job well, but you have issues with communication and prefer to blame everyone else you come into contact with FOR your lack of communication skills. You are also a whiny fucking cunt that finds fault with EVERYTHING anyone does... they are damned if they do and damned if they don't. There would be no way they could ever please you. That can only lead to one conclusion - that you, in fact, are a cheap ass tightwad that will look for anything wrong, in any situation, to keep from paying for service. They are NOT your slaves or servants... Lincoln sort of took care of that a few years ago, in case you hadn't heard. Get over yourself and instead of typing this bullshit blog that condemns every server to the pit of hell, use your hands to give your supposed husband a handjob and use your worthless mouth to swallow it.
Now to address your claims that I'm stupid, fat, jealous, uncaring and a bitch.
I'm not fat. Neither am I a cow (I have only two breasts and no udders.) My husband loves to fuck and I rock in the sack. I am also extremely well educated (with the benefit of vulgar language.) and hardly lazy as I own two companies and handle numerous financial interests. As for being jealous? Of what, may I ask, am I jealous of? You? That's laughable at best. And no, I'm not uncaring. I care a great deal about a great many things and people. I just don't care about YOU.
So I yes... I suppose you are correct. I AM a bitch. :)
"You see the thing is, you really have no idea about anything."
DeleteYOU DON'T!
"but you have issues with communication and prefer to blame everyone else you come into contact with FOR your lack of communication skills."
NO, I READ THE MENU. I blame the STUPID SERVERS THAT DON'T KNOW OR READ THE MENU. I communicated CORRECTLY, THEY ************ASSUME**************, NOT ME!
I mean you go to McDonald's and say "No pickles" they go according to what comes on the big mac when I say no pickles on it not assuming I don't want the onions, cheese, mac sauce, etc.
They can do it without assumptions, WHY YOU SERVERS CAN'T, HUH?
I don't have ONE PROBLEM WITH COMMUNICATING MY ORDER. I GO BY THE MENU AND ORDER. SOME SERVERS DON'T and that's the problem. They don't know the menu and they don't know HOW to take an order correctly.
If I order mozzarella sticks WITH RANCH. I am already ordering the marinara if the *MENU* STATES I get marinara. I don't have to REPEAT the menu. Just as when a person orders that item as it comes they don't have to say they want the marinara. WHY would they have to because they are *ADDING* a condiment to the item, huh? Does that make ANY SENSE to have to repeat the menu over to the server that is supposed to know MORE THAN ME?
"You are also a whiny fucking cunt that finds fault with EVERYTHING anyone does... they are damned if they do and damned if they don't. There would be no way they could ever please you"
There has been LOTS OF TIMES WE HAVE LEFT 25%-30% and more. YOU DON'T KNOW WTH YOU ARE TALKING ABOUT!!
"in fact, are a cheap ass tightwad that will look for anything wrong, in any situation, to keep from paying for service."
NO, IT COMES TO ME. I AM NOT LOOKING FOR IT. I DON'T MAKE THE SERVERS BE LAZY AND STUPID!
"They are NOT your slaves or servants."
If they want my money, they are.
You sound VERY LAZY, because NO ONE WOULD CALL IT THAT. IT'S CALLED *************WORK************** FOR A *REAL REASON*! It's not supposed to be fun.
"Get over yourself
Get over yourself UNCARING BITCH!!
Servers aren't ENTITLED to tips, they *********EARN*********** THEM BY *******************************WORKING************************ FOR THEM!!
"I just don't care about YOU."
Because you are a MEAN PERSON!!
Only to mean, uncaring cunts like you who clearly could only work at McDonald's.
ReplyDeleteAnd yes, I work, I make a shit ton of money with my companies, my employees are fantastic, and I have fun with what I do. I love my life... you clearly hate yours if you think haranguing the service industry this way is important in the world.
Oh, SLAVE NEVER EARNED MONEY!!! I'm guessing you failed history when you can't comprehend slavery. NO ONE IS YOUR FUCKING SLAVE.
Asshole.
Anonymous
Delete"NO ONE IS YOUR FUCKING SLAVE."
If they want a VOLUNTARY FEE CALLED A *TIP*, THEN THEY ARE! IT'S NOT SOME ENTITLED THING A SERVER GETS STUPID!!
"uncaring cunts like you who clearly could only work at McDonald's."
NO, I'd be A WONDERFUL WAITRESS, because I am not LAZY and UNCARING LIKE YOURSELF! I would KNOW HOW TO TAKE AN ORDER. I am not STUPID LIKE YOU THAT CAN'T UNDERSTAND *EXACT* WORDS.
It's funny how you didn't say ANYTHING back to the fact I PROVED YOU THE FUCK WRONG that I do have VERY GOOD COMMUNICATION SKILLS AND IT'S THAT THE *SERVERS* ARE *************ASSUMING****************** THINGS RATHERING THAN KNOWING THE **********MENU DESCRIPTIONS*********.
You can't argue with WRITTEN PROOF.
"And yes, I work, I make a shit ton of money with my companies, my employees are fantastic, and I have fun with what I do. I love my life..."
This has NOTHING to do with restaurant service. WHY MENTION IT?
Yes. You have provided me with plenty of written proof that you are ignorant, have no understanding of the world, other than how YOU think it should kiss your ass at all times, and that you don't understand what slavery is.
ReplyDeletePerhaps I should send you a whip Massah?
Now be a good girl and go suck your husbands two inches of dangling fury and leave the poor waitstaff alone.
Anonymous
Delete"Yes. You have provided me with plenty of written proof that you are ignorant, have no understanding of the world,"
NO, YOU HAVE. YOU HAVE NO UNDERSTAND WHAT A *MENU* IS and WHY we GET IT.
"other than how YOU think it should kiss your ass at all times, and that you don't understand what slavery is."
I do, it's PROVIDING A SERVICE and in this case, they want money, so if they do the service, I give the money. They don't do the service well, they won't get the money, DUHH, it's that SIMPLE!!
The dictionary is your friend. I suggest acquainting yourself with one.
ReplyDeleteSlaves didn't EARN money from the people they SLAVED for. And I'm stupid? You're a fucking idiot!
How do you have time to write all of this??
ReplyDeleteThe Bitch Waiter
Delete"How do you have time to write all of this??"
Remember, I don't have kids. I have LOTS of time on the weekends mostly or after work. I mean if you don't cook, you don't have dishes, cooking times, and not as much laundry to boot.
Also, your time spent is your choice in life. I could be watching tv, doing something else instead of being on the computer.
How do you have time to keep up your site? You seem to be pretty busy typing yourself HYPOCRITE? Look IN THE MIRROR as to HOW MUCH YOU KEEP UP WITH YOUR SITE!!
Hello, Green Goddess.
DeleteDefensive much?
ReplyDeleteHow come you haven't posted anything in awhile? Not being rude, just wondering. I keep coming back for updates but alas I don't see any.
ReplyDeleteYou have a problem with my personalizing my checks to bring a smile to my customers? Why is it so bad that a server writes "Thank You" on their check with a smiley face? Of course I still verbally thank them, but it makes it more personable with the notes. Why is that such a problem? I've noticed that when I do write that stuff, it INCREASES my tips.
ReplyDelete
DeleteKaitlin 'Kai'
"You have a problem with my personalizing my checks to bring a smile to my customers? Why is it so bad that a server writes "Thank You" on their check with a smiley face? Of course I still verbally thank them, but it makes it more personable with the notes. Why is that such a problem?"
Because you are ******************WASTING TIME********************, DUHHHHHHHHHH!! You could be getting someone's refill or their check instead of DOODLING, which *IS* BTW, *PLAYING* ON THE JOB INSTEAD OF DOING WORK FOR YOUR MONEY!!
I don't know ANYONE that wants to wait longer for their check so their server can write that crap. HOW STUPID ARE YOU?
Each moment you make the customer wait, is EACH MOMENT MORE that you are taking away from them AND your tip by not hurrying up with it as well as not being able to get others seated faster.
"I've noticed that when I do write that stuff, it INCREASES my tips."
WHERE do you get your information from? Did the customer tell you that's why they tipped higher? They sure as hell didn't and YOU KNOW THAT IS THE GOD'S TRUTH!!
Try getting their check faster and watch the money much more pour into your lap. STOP WASTING CUSTOMER'S TIME FOR *YOUR SELFISHNESS*, because you don't mean it, because if you did, you wouldn't say that's why you are doing it. You don't even know. They didn't TELL YOU that. You are ASSUMING that.
Try on a stranger not writing that and giving the check faster when they told you that you were a great server. I bet you writing that wouldn't change a thing and in fact, it did for us when we had a $3.25 overcharge at Outback because a waitress rung up a shot for another table on our table's check, but FOUND THE TIME TO WRITE THANK YOU AND SIGNED IT HER NAME ON THE CHECK and I believe even with a smiley face even, but YET, didn't care about our money which is MUCH, MUCH, MUCH, MUCH MORE IMPORTANT than doodling is. It wasted time that should could have CAUGHT that error, but was too lazy to do that and doodled instead, which is PLAYING on the job.
You are supposed to be working on the job, NOT PLAYING!! Your job is to give the check as FAST AS YOU POSSIBLY CAN ONCE THE CUSTOMER HAS SAID THEY WANTED IT. It is NOT YOUR JOB TO WRITE THINGS WHEN YOU ARE PREVENTING THEM FROM LEAVING AND ACTUALLY HURTING YOUR TIPS BY WHEN IT'S BUSY THAT YOU WON'T GET THE NEXT SET OF CUSTOMERS AS QUICKLY YOU IDIOT!!
biatch, I'm just glad I dont get people like you everyday. Here's a tip for you and you have earned it, stay the fuck home , people like you make serving tables a nightmare sometimes.
ReplyDeleteAnonymous
Delete" biatch, I'm just glad I dont get people like you everyday. people like you make serving tables a nightmare sometimes."
That's because you are LAZY, otherwise, WHY would you say this, huh?
"Here's a tip for you and you have earned it, stay the fuck home"
If we stayed home people like us, you wouldn't have a job STUPID ASS!!
Oh my god, WHY are people actually fueling this psychotic's fire by commenting on her blog post? The very fact that she hasn't figured out that a "blog" is more than a single topic post with a bunch of one track minded, grammatical nightmare comments calling anyone who replies "stupid" and "bitch" no matter what they say to make up for her own obviously very low self esteem should be a big clue everyone. We have someone who is probably from a lower economic class background (worked in donut shop - with a cook! - hyper conscious about apologizing for mistakes, obsessed with HER money and how everyone is a thief) who obviously relishes the fact she is in a position to now eat out regularly as a customer and not as a server, and as such feels that she should be treated like a queen because as the customer she has finally "made it". It is probably the only "power" she really has over anything in her whole life. She regularly trolls blogs, forums, and websites looking for exactly what we are giving her - response.
ReplyDeleteComplain to her blog provider about her inappropriate and offensive demeaning, hate filled "blogs". Complain to her ISP for the baiting, ugly, argumentative comments she slams everyone with. Complain to her email provider if she emails you. All these companies have to do is read 1/1000 of her rantings to realize that this person is not dealing with a full deck. Quit providing this person with Internet comment service! The only tip you'll get from her here is how "ignorant" we all are.
(Psychosis (from the Greek ψυχή "psyche", for mind/soul, and -ωσις "-osis", for abnormal condition or derangement) refers to an abnormal condition of the mind, and is a generic psychiatric term for a mental state often described as involving a "loss of contact with reality". People suffering from psychosis are described as psychotic.
(Blog definition: Noun
A Web site on which an individual or group of users record opinions, information, etc. on a regular basis)
Anonymous
ReplyDelete"WHY are people actually fueling this psychotic's fire by commenting on her blog post?"
Look in the *MIRROR* *******HYPOCRITE**********, GEE THAT'S WHAT ********YOU********** ARE DOING, HUH?
"to make up for her own obviously very low self esteem"
That's not why. It's because SOME people are STUPID and DUMB!
"We have someone who is probably from a lower economic class background"
NO, when I worked there, I was living with my parents back at that age and we were middle class.
"hyper conscious about apologizing for mistakes,"
Of course, who wants someone to be MEAN, HUH?
"obsessed with HER money"
Yeah, that's why we go to work.
"and how everyone is a thief)"
Not everyone. I NEVER ONCE SAID THAT!
"as such feels that she should be treated like a queen"
Not just me, ********EVERYONE*********** SHOULD BE TREATED LIKE A QUEEN OR KING!
"because as the customer she has finally "made it"."
No, that's not why. That has NOTHING to do with it.
I am a VERY HARD WORKER, that's why. How many people can say at their first job at a donut shop, they got a 35 cents raise within a month and a half, huh? Most people can't say such a thing, can they?
"It is probably the only "power" she really has over anything in her whole life."
NO, I have control over most things.
"People suffering from psychosis are described as psychotic."
How is wanting GOOD service being psychotic, huh?
Anonymous
ReplyDelete"You are a serious bitch."
NO, **********YOU ARE ASSHOLE***********! Look at the way you are treating me and you don't even know me.
"I would love to see you work in a restaurant and have to deal with a customer like yourself."
I wouldn't have ***ANY*** PROBLEM SINCE I AM NOT LAZY LIKE YOU ARE! See, I don't mind working. I'd rather work than be bored. I'd rather my time at work pass by than have every minute seem like forever, meaning I'd MUCH RATHER KEEP BUSY THAN DO NOTHING AT WORK. You don't know me. My first job at a donut shop/diner I went up from $5.15 min wage back in 1998 January MLK Day I stated and the 1st week that March 1998 I got a raise to $5.50/hr. See, that boss I had called me a "GO-GETTER", because I am NOT YOUR KIND(LAZY ASS).
"I would probably hate life too if I were you."
I LOVE LIFE. WTF??? Seriously, you are stupid.
"why dont you bitch to the managers of these restaurants,"
I do talk to managers. Most don't care.
"instead of talking to servers like you own them"
I do own them with my tip money since I am paying for my *****TIME********* that they are "Taking care of me." Remember, customers give servers at set of ********INSTRUCTIONS************ OF WHAT TO DO NEXT FOR THEIR TIP MONEY AT THE END IDIOT! THAT IS HOW TIPPING WORKS STUPID ASS! SERVERS ARE AT THE CUSTOMER'S MERCY IF THEY WANT THEIR MONEY, DUHHH!!
WE RUN THE SHOW WITH OUR MONEY STUPID ASS!
Do you think the tip is just for standing there? NO, it's to do what the customer asked, when they asked for it, and how they asked for it as far as what's in your control as to all of that.
"piss on them."
There's no pissing on anyone and I give the tip that is *****DESERVED*********! It's certainly not the manager's fault the server is lazy and uncaring or just a plain IDIOT!
"You probably order a well done filet, you dont know what butterfly means, and you complain when it takes longer than 5 minutes to cook. YOU ORDERED A WELL DONE FUCKING STEAK. Im sorry, next time I will cook it in the microwave so you can get it faster."
First off, I don't order that and have *********NEVER IN MY LIFETIME ORDERED A "FILET", so I agree that I don't know what it means IDIOT! I NEVER ORDER THAT CRAP! That's too fancy for me. My orders are burgers, sandwiches, ribs, cheese fries, cheese sticks, etc. things of that nature. I WOULD NEVER AND HAVE *NEVER* ORDERED A FILET. If I would, I would know it takes time to cook, but you have to put in the order correctly, go put the order into the computer as soon as you possibly FAIRLY can meaning if someone's order is ready I don't expect you to put the order into the computer, but if no one is calling you over, you shouldn't be going to another table or cleaning up OF COURSE, you have to bring me the correct item without forgetting things on the plate, and bring it out as soon as you possibly can.
Continued next posts:
Anonymous - Continued:
ReplyDelete"And why do you bitch when a server says "good choice?" Next time, would you rather then say "thats gross, had one earlier today and it gave me the shits""
Because when I have had that item before, do you honestly think *I* ******CARE******* about their fucking ass OPINION? FUCK NO! I, once at Applebee's had this stupid waitress tell me "GOOD CHOICE" when I ordered the Perfect Margarita, which I have had this a ZILLION TIMES over the years, WHO GIVES A FLYING FUCK ABOUT WHAT "SHE" THINKS? I AM *PAYING* FOR THE ITEM AND FOR MY TIME *NOT* TO BE WASTED ON STUPIDNESS. It doesn't matter her opinion. I only want my server's opinion when I *ASK* for it, otherwise, they are just wasting my time.
Even if I have never gotten it before, if I want to know, I'll ask, but even then I have asked server's opinions before and didn't like something, so their opinion is just that *THEIRS*, NOT ALWAYS WILL BE MINE!
It's common sense why I am complaining about this, DUH, it ************WASTES TIME************* and it **********DOESN'T MATTER THEIR OPINION, because it's theirs and I don't want it unless I *ASK* them, especially when you have had the damn thing a bunch of times, it's IRRITATING! A stranger doesn't know my taste.
"When a server says good choice, i trust their judgement in ordering that item because if a server likes something that he sees 50 times a day, it must be pretty damn good."
NO, I 100% DISAGREE! I don't like ketchup, dill pickles, and raisins. Just to say, I would say most people like dill pickles and ketchup, so I don't agree with this that EVERYONE will like everything IDIOT!
wow...i hope i never have someone like you in my restaurant.
ReplyDelete"wow...i hope i never have someone like you in my restaurant."
DeleteWHY? Are you that **************LAZY**************, HUH?
WOW YOUR ACTUALLY RIDICULOUS!
ReplyDeleteCongratulations on being so perfect in life. People make mistakes! If a server makes one mistake or even two get over it. As you say each customer is different, so how the hell are we supposed to know how you would like to be served. We are all trained a certain way and there are expectations the companies put on us.
Lets start near the beginning.
Number 2. how do you know it was the servers fault, there are other people working it very well could have been a cook, another server or even a manager who made the mistake.
Number 3. Today when I was serving I had ten tables in my section waiting on food. It can be difficult to remember where things go, AGAIN CONGRATZ ON BEING PERFECT:)
Number 4. Who interrupting your conversation? AGAIN WE ARE HUMAN GET OVER IT! Maybe the server forgot her notepad at the stand and didnt want to risk a high maintenance bitch like you waiting for two second!
Number 8. So are we allowed at this point to INTERRUPT your conversation to ask you if you want a refill? Is that okay with you? WHO CARES !! They got you a refill, wow in most peoples opinions that would make them a good server. If you want something different just say so! WE ARE NOT MIND READERS!
Number 10. At every serving job I have had we are expected to write thank you on top of the bill, At my current job we use to had cheers cards- which was basically a thank you card to each customers. It was more of a pain in the ass for the server so I dont know what you are bitching about it. NOT THE SERVERS FAULT AT ALL! For someone who said you know so much about serving you really are quite ignorant!
Number 11. We are supposed to make suggestions and put our opinion in! I fucking look at the food all damn day I am just communicating things to you! Its funny how its okay to waste ranch but not okay to waste lets say a drink refill! Interesting!
Number 12. The menu at my work changes every three months there are more than 50 items on that menu! So if I or another server forgot that there were tomatoes on that burger its really not a big deal! Can I come into your work and see how perfect you are! And ask you everything there is to know about your job! Bet you couldnt answer thing!:)
Number 13,14, and 15! YOUR SERIOUSLY A HIGH MAINTENANCE BITCH
:)
Number 16! Did you know that we are only allowed to give out so much. We have ramekins at my work and we are expected to only fill them half way. If we fill it more we can get into trouble. Its NEVER a server that makes these stupid rules.
cont...
Number 17! are you really that big of a princess that you need a new glass each time! Would you use a new glass each time at home? NO ? SO get over it! It could be busy and a limited amount of clean glasses available! but of course you wouldn't notice that because your head is stuck to far up your ass.
ReplyDeleteNumber 18! I KNOW RIGHT! THE 45 SECONDS THAT THEY ARE REFILLING YOUR DRINK YOU MIGHT ACTUALLY DIE FROM DEHYDRATION!
Number 21! The could be to busy dealing with there tables maybe they are your twin at one of their tables!
Number 22! God forbid someone trying to joke around with you. They must not know who you are princess! :)
Number 23! The cooks make the food not the servers! if the server has two tables in her hand we will drop off the found to the closets table due to the fact that the plates are heavy and most likely burning the skin off of their hands.
Number 24 YOU SERIOUSLY NEED TO GET LAID IF YOU ARE CONCERNED ABOUT THAT! GET OVER IT PRINCESS!
Number 25! Well I am the one getting it for you so it is my business! Also What if you order a side of hot sauce after you placed your order for your app and meal! Maybe I just wanted to double check to see which one it is for! Or maybe I want to see if the side of mayo is for your fries or your burger! Because if its for your fries you will need a large side brought out!
Number 26. Well I am getting rid of dirty dishes so that their is clean ones for the customers and I am restocking so that when you order an app I have plates to give you! We are expecting to be constantly multi tasking! We have to stock so that you can get your food!
Number 28! A person actually wanted to get to know you! Trust me they will change their mind very quickly! I get my best tips and create regulars by getting to know my guests! If your in that big of a hurry go to WENDYS!
29. MAYBE THEY FORGOT! GET OVER IT !
30. Sometimes we run out of stuff. I can remember having a list of 15 things we were out of ! Do you really want me wasting your time listing all of this! We arent supposed to be out of things so when we are we dont go promoting it as it looks bad on the restaurant! If the menu item we were out of is not want you wanted to order you would probably change this bitch to "Well they wasted my valuable time telling me they were out of burgers! Dont they know I am a princess and I only eat salads"
Number 31 You wrong never :) You are perfect!
Number 32 Maybe they are scared you will riping their head off because they interrupted you? Or maybe they were asking the group and only one person acknowledged them so it made it look like they were only as the one person.
Number 33 - The could be busy or have poor lighting in their work area which makes it hard to see if its a little more watery than normal.
Number 34 ! WOW! They seriously can not win with you! You must be extremely unhappy with life ! I feel bad for your husband!
Number 35 Well their a lots of things on my menu that arent good choices and they you will most likely not enjoy. Since I am the one working with the food all day everyday I most likely know which ones those are! I also know how many of my other guest sent back that food or complained about it. Would you not want to know that it is indeed a GOOD CHOICE! :)
Number 36- I am officially going to wish on a shooting star so I can become you. It must be so nice to be perfect! :)
Just remember As a server I am not your slave, I am a human being who is there to serve you your food.
Dear Husband: Good Luck with this one!
Simply put... SERVER, not SERVANT! Geez. We are people, not robots. Yes, there are some exceptionally bad servers in the world. But there are also exceptionally bad doctors, lawyers, teachers, politicians... it is unfair to assume that all servers are bad. That's prejudice. Regardless... maybe you should try to walk a mile in the shoes of a server before you criticize. It is not as easy as those amazing servers out there (many of whome I have worked with over the years) make it look. I am a manager, and I value the hard work and dedication my servers put in, and understand that they deal with a great deal of negativity from people like you, who clearly don't understand what it is like to do this job. GET OVER YOURSELF
ReplyDeleteHow are you married? I would've divorced your crazy ass the second I heard one of these complaints. You're crazy.. seriously. You need to get off your high horse and come back to reality and see that people are just doing the job they are told to do. They aren't working for you so you need to fucking relax. These things aren't even a big deal.. and if these are what you consider big deals, well.. you've got some major fucking issues.
ReplyDeleteAnonymous
ReplyDelete“They aren't working for you so you need to fucking relax.”
Then what do you call a *********************TIP*****************************, HUH? THEY SURE THE FUCK ARE WORKING FOR US! DAMN STRAIGHT! We are not giving away our money for a charity. They are doing ************WORK FOR US************* IDIOT! THEY ARE WORKING FOR ***********************US************************** when we get service. That’s how stupid you are. The tip is for service. You are working for the customer, DAMN STRAIGHT YOU SURE ARE! You are working partially for the restaurant, but mostly for the customer, because that’s who is paying the rest of the wages that are most of it is the customer.
THEY ARE WORKING FOR US! I wouldn’t be tipping a penny if you were right, no one would stupid ass! They are working for the customer’s tip, THAT’S RIGHT, THE CUSTOMER!
“WOW YOUR ACTUALLY RIDICULOUS!”
To want what *YOU* want for *YOUR* money is “ridiculous”, huh? NO, that makes 100% sense and you know it!
“People make mistakes! If a server makes one mistake or even two get over it.”
You don’t get that most of the time servers aren’t making mistakes, because they don’t **************************************TRY********************************* THEIR VERY ********************BEST*************** and you know it.
If they make a mistake, I expect an apology just as I tell them “thank you” and ask them nicely for things if they want our money.
“Number 2. how do you know it was the servers fault, there are other people working it very well could have been a cook, another server or even a manager who made the mistake.”
Because I have *************COMMON FUCKING SENSE*************, DUHHH! Very EASILY when you *SEE* *WHO* is at fault. For example, a wrong price on your check. If I can see it, so could have my server that could have gotten it fixed from the manager *************BEFORE***************** they gave me the check just like fixing a wrong side dish error or missing side of ranch that you get another team member to fix the issue when something goes wrong that you have control over noticing. I have had servers before blame the computer and the menu for the wrong prices instead of themselves as it is their fault. They were the LAST PERSON to read my check, therefore it was *THEIR* FAULT. That’s even on my job even. I caught 3 errors on some mailings at my office I work at that other people have put together. WHY? Because I know I am the *LAST* person to see it. Now I know you can’t know without touching the food for certain foods like a steak, but you sure can notice if I have a wrong side dish or not have a condiment or the completely wrong food or sauce on ribs when ordered none, etc.
Once, our waitress at Corky’s decided to *LIE* and tell me that the kitchen staff wanted to wait to give me a bowl of potato salad when I had saw *ON THE TRAY* it was missing my entire side dish was missing and all she brought out was my husband’s entrĂ©e salad and my burger(she had already brought out the mayo and mustard bottles ahead of time). She couldn’t admit that *SHE* FORGOT* it the LYING BITCH. She got 8% and when I told the manager, he was shocked I even tipped her for lying to me. Be honest is the key. You want me to forgive you, BE NICE BY SAYING YOU ARE SORRY.
“Number 3. Today when I was serving I had ten tables in my section waiting on food. It can be difficult to remember where things go, AGAIN CONGRATZ ON BEING PERFECT:)”
That’s why you LAZY ASS *******************************************REREAD YOUR WRITTEN ORDERS AND COMPARE THEM TO THE FOOD STUPID ASS*****************!! You shouldn’t be “REMEMBERING” ANYTHING EXCEPT FOR WHERE YOU WROTE SOMETHING DOWN AT! I bet you don’t even write things down, huh?
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Anonymous
ReplyDelete“As you say each customer is different,”
Then why do you say this: “! WE ARE NOT MIND READERS!””
If you know we are different and you aren’t a mind reader, WTF are you TRYING TO BE, HUH STUPID ASS?
“Number 8. So are we allowed at this point to INTERRUPT your conversation to ask you if you want a refill? Is that okay with you? WHO CARES !! They got you a refill, wow in most peoples opinions that would make them a good server. If you want something different just say so! WE ARE NOT MIND READERS!”
You contradict yourself here by saying “most peoples opinions that would make them a good server” and then saying “As you say each customer is different,”, well which is it? I know, that not everyone feels the same way therefore that’s why you should ask at the greeting “Would you all like refills without being asked throughout your service?” This way, you can satisfy ****************ALL*************** your customers in ONE SIMPLE QUESTION! How about that one, huh? If everyone is different and you can’t read minds, WHY ARE DOING SO HYPOCRITE?
“Number 10. At every serving job I have had we are expected to write thank you on top of the bill, At my current job we use to had cheers cards- which was basically a thank you card to each customers. It was more of a pain in the ass for the server so I dont know what you are bitching about it. NOT THE SERVERS FAULT AT ALL! For someone who said you know so much about serving you really are quite ignorant!”
You are, because I don’t know ONE restaurant that would have their servers WASTE TIME like that except for Bonefish Grill that has the servers draw a fish on their to-go box. The next time I go to that restaurant knowing this since a server on my livejournal blog told me this, I will request that the server not to that and you wanna bet they won’t? If the customer doesn’t want it, then the server doesn’t have to do it.
Just read JT from Chili’s with the refills without asking situation:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
He posted this from a Chili’s he worked at: http://fuckmytable.files.wordpress.com/2010/09/scan-2.jpeg
JT said: “Obviously if a customer says they don’t want one, I am not expected to bring one.”
That means *WE* RULE OUR SERVICE WITH OUR TIP MONEY, NOT OUR SERVERS, NOT THE MANAGER, *US* CUSTOMERS!
“Number 11. We are supposed to make suggestions and put our opinion in!”
NOT IF WE DON’T WANT IT YOU SURE DON’T! REMEMBER WHO IS *PAYING* THAT TIP YOU WANT! You don’t have to if the customer just wants to order. Even a waitress once after we told her at the greeting we were ready to order, she didn’t put us through the specials that the other table before us had. She didn’t do that to us. She got a better tip because of it. You don’t get an opinion without *MY* CONSENT*! So what if it’s your favorite when I have had the damn thing a zillion times? Seriously, all you are doing is wasting my time and other people’s time as well.
“Its funny how its okay to waste ranch but not okay to waste lets say a drink refill! Interesting!”
HOW when ONE IS WANTED, ONE IS NOT WANTED, DUHHHHHHHHHHHH! ARE YOU STUPID OR WHAT?
OUR MONEY PAYS FOR OUR *TIME* NOT TO GET WASTED ON THINGS WE DON’T WANT AT OUR TABLE IDIOT!
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Anonymous
ReplyDelete“Number 12. The menu at my work changes every three months there are more than 50 items on that menu! So if I or another server forgot that there were tomatoes on that burger its really not a big deal! Can I come into your work and see how perfect you are! And ask you everything there is to know about your job! Bet you couldnt answer thing!:)”
I would be studying the menu EVERY SINGLE day or night(either shift) that I would come home. Also, since I see how STUPID servers and managers look as to how it appears to a customer, I would make damn sure I wouldn’t have a customer have to show me something on the menu. I have had to show servers and managers things on the menus before a NUMBER of times before. Bring a menu(could even be a to-go menu if they have one or the internet if they have one) with you if you don’t know it. When you take an order, you should be comparing that menu to the computer screen and my order. If the computer doesn’t match the menu, you might want to bring that up to the manager to find out what to do.
“Number 13,14, and 15! YOUR SERIOUSLY A HIGH MAINTENANCE BITCH:)”
How is it “high maintenance” to expect my server to *********************************WORK HARD ************************* for their money, huh? To ***EARN** that tip is such a ridiculous concept to you? Obviously, it is. You sound VERY LAZY, VERY, LAZY, AND UNCARING!
“Number 16! Did you know that we are only allowed to give out so much. We have ramekins at my work and we are expected to only fill them half way. If we fill it more we can get into trouble. Its NEVER a server that makes these stupid rules.”
You are dumb then, because all you have to do is put in 2 for ONE HALF ramekin so this way the customer gets exactly the amount they ordered. If you can’t for some reason give me a lot, just *************TELL ME LIKE SOME SERVERS HAVE**************! Don’t fuck up my order and then expect a good tip by not telling me that your manager won’t let.
“Number 17! are you really that big of a princess that you need a new glass each time! Would you use a new glass each time at home? NO ? SO get over it! It could be busy and a limited amount of clean glasses available! but of course you wouldn't notice that because your head is stuck to far up your ass.”
Watch your tips go up if you take my advice and you know it! YOU ARE DUMB! At home though, I am getting my own refills and I am not ever without a drink in front of my food unlike a restaurant where I can’t just go get it myself STUPID ASS so NO, you can’t compare the 2 and you know it!
If the glasses aren’t clean, you might want to get the dishwasher to wash some or if it’s not busy and you have time to chit chat with a customer, you might want to consider washing some. I had a waitress wash some utensils for us when they were out.
“Number 18! I KNOW RIGHT! THE 45 SECONDS THAT THEY ARE REFILLING YOUR DRINK YOU MIGHT ACTUALLY DIE FROM DEHYDRATION!”
WOW, you are an UNCARING BITCH! FUCK YOU!!! So if you don’t care about our 45 seconds, WHY should you get as good of a tip then, huh? Plus, I hate to break it to you, but at times syrup needs to be changed, new iced tea needs to be made, or lots of customers want things that call you over or you are delivering food, etc. that could take up to several *******************MINUTES******************** like 2-5 minutes to get that refill. So you have NO CLUE OF WTF you are talking about INCONSIDERATE BITCH! You don’t go out to eat much, do you?
“Number 21! The could be to busy dealing with there tables maybe they are your twin at one of their tables!”
So that’s a reason not to APOLOGIZE, WTF??? There’s NEVER a REAL REASON not to say you are sorry for a mistake, NEVER! FUCK YOU UNCARING, UNFEELING BITCH!
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Anonymous
ReplyDelete“Number 22! God forbid someone trying to joke around with you. They must not know who you are princess! :)”
First off, would they like their order DELAYED? I doubt that and you know it INCONSIDERATE BITCH! Secondly, you know that’s not nice to say “Are you taste testing?” Thirdly, who said I wanted joking in my service, did you ASK PERMISSION? It’s not your tip money that is *PAYING* here, it’s *********OURS*********, so ********WE********* GET TO DECIDE EVERYTHING THAT GOES ON IF YOU WANT OUR MONEY, NOT YOU!
“Number 23! The cooks make the food not the servers!”
Actually, you are wrong IGNORANT IDIOT! At Red Lobster, the *MANAGER* TOLD ME HIMSELF the servers make the side salads. Read and WEEP STUPID IGNORANT BITCH:
http://www.careerleak.com/red-lobster/server-771/
“Besides serving food I would make salads,”
Also, many restaurants make the servers make the desserts as well.
“if the server has two tables in her hand we will drop off the found to the closets table due to the fact that the plates are heavy and most likely burning the skin off of their hands.”
Actually if you can’t do it *********************FAIRLY***************** then make a SEPARATE TRIP THEN STUPID ASS! YOU ARE A FUCKING ASS CUTTER! You don’t seem to realize that the cooks making the food has *********************************NOTHING*************************************** AT ALL TO DO WITH DOING THE MORALLY RIGHT THING OF HANDING THINGS OFF A TRAY IN THE CORRECT ORDER IN WHICH THEY CAME IN! YOU ARE TOO STUPID AND IGNORANT TO UNDERSTAND MY STORY. My story was that the waitress(whether she made the side salads or not means NOTHING) decided to not bypass the couple’s table by giving them their food first even though *WE* ordered WELLLLLLL BEFORE THEY WERE EVEN IN THE RESTAURANT. HOW THE FUCK IS THAT FAIR, HUH?
What she SHOULD have done is made 2 separate trips because just putting the side salads on the tray is 3 seconds at least of OUR TIME that she took away from us CUTTING in front of OUR TURN! I bet you and her don’t like when people cut, don’t do it to others UNFAIR BITCH!
If you can’t do it fairly, don’t bring out so much at once. It’s UNFAIR to do it that way. You want someone to give you a good tip for good service, well if you do that, you aren’t giving them good service, you are cutting. Since you feel it’s right to do what you are doing handing it out of order, I can go up to you while you are taking a table’s order and ask you for a refill which you will STOP to go get it because HEY that’s’ what you are doing to US, so IT’S OK TO DO IT TO YOU, RIGHT CUTTER BITCH? I wouldn’t do that, so WHY should you?
“Number 24 YOU SERIOUSLY NEED TO GET LAID IF YOU ARE CONCERNED ABOUT THAT! GET OVER IT PRINCESS!”
What does that have to do with being thirsty and hungry, huh? ABSOLUTELY NOTHING and you know it!
“Number 25! Well I am the one getting it for you so it is my business!”
Actually it’s not. I don’t have to explain I want my ranch for my fries for example or I want tartar sauce for my fries. It’s NOT YOUR BUSINESS, because it’s *****************OUR TIP MONEY PAYING FOR OUR TIME NOT TO GET WASTED STUPID ASS IDIOT*************! You want a good, DUHHH don’t WASTE MY TIME ON STUPID QUESTIONS THAT ARE NONE OF YOUR FUCKING ASS BUSINESS! If I want to order bbq sauce for some boiled shrimp, what’s it to you? Seriously, NOT YOUR PLACE OR BUSINESS just because you are getting it.
It’s your business what we will tip you, that’s it. It’s not your business what goes on in our time at the restaurant for you to find out WHY we want something. That’s insane that I should have to explain why I want something. JUST STFU AND TAKE MY ORDER! You don’t need to know.
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Anonymous
ReplyDelete“Also What if you order a side of hot sauce after you placed your order for your app and meal! Maybe I just wanted to double check to see which one it is for! Or maybe I want to see if the side of mayo is for your fries or your burger! Because if its for your fries you will need a large side brought out!”
I thought you said you couldn’t give me a LARGE SIDE? HMMM, going back on your word I see…….
I tell my server the rare times I have forgotten what it was for. I am not stupid. Also, all you have to do is ask “Would you like it now or with your entrĂ©e?”’ That’s all. You don’t have to find out *WHAT* it is for.
Plus you know I was talking about times I didn’t forget, NOT the times I did forget anyways and you know it!
“Number 26. Well I am getting rid of dirty dishes so that their is clean ones for the customers and I am restocking so that when you order an app I have plates to give you! We are expecting to be constantly multi tasking! We have to stock so that you can get your food!”
But did you *READ* I said ahead of our *REQUEST* which means that unless there isn’t any clean plates, you shouldn’t be worried about dirty dishes ahead an appetizer I asked for. If I asked for my check, the damn dishes sure have ****************NOT A GOD DAMN MF THING************** TO DO WITH THOSE DISHES at another table.
If you are cleaning up before my request of a check let’s say for example, you are not thinking about our turn. It’s *OUR* TURN*. You can always while we are reading the check get those dishes. Don’t make us be hostage and it’s to YOUR BENEFIT to get us out faster, not just ours.
“Number 28! A person actually wanted to get to know you! Trust me they will change their mind very quickly! I get my best tips and create regulars by getting to know my guests! If your in that big of a hurry go to WENDYS!”
You don’t get it, do you? What if I don’t want to know you? I have LOTS of servers that we chit chat with. The thing is, let me see if I WANT YOU AGAIN. I mean if you are an asshole to me, you expect me to want you again? Secondly, when *********YOU************* ARE HUNGRY AND THIRSTY************* or after waiting for a table for an hour, ***********HOW DO ************YOU************** FEEL THEN, HUH? You want your server to delay you or just take your order so you can FINALLY have something to drink at least, huh? YOU DON’T EAT OUT MUCH YOU SOUND LIIKE OR EVER WAITED AN HOUR FOR A TABLE!
You are VERY INCONSIDERATE! You can always ask personal questions ************WHILE THE FOOD IS COOKING and THE CUSTOMERS HAVE THEIR DRINKS. You don’t have do that *BEFORE they even get a sip of their drink. That’s INCONSIDREATE OF YOU! You must not have ever skipped a meal or something. I have waited all day at times to eat a large meal at a restaurant.
“29. MAYBE THEY FORGOT! GET OVER IT !”
They can apologize. I am just saying why not try to act like it’s *YOU* in the customer’s seat(like make sure you have utensils and straws.)
“30. Sometimes we run out of stuff. I can remember having a list of 15 things we were out of ! Do you really want me wasting your time listing all of this! We arent supposed to be out of things so when we are we dont go promoting it as it looks bad on the restaurant! If the menu item we were out of is not want you wanted to order you would probably change this bitch to "Well they wasted my valuable time telling me they were out of burgers! Dont they know I am a princess and I only eat salads"
While I know it can go the other way, they waste our time telling us specials, asking us how we are doing, and some(rare, but some) ask if you have been there before. They have time for those things that waste our time just as doodling on the check does. I’d rather my server tell me so that way I will know even if I don’t get that item, that I know I can’t possibly get that item this time around.
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Anonymous
ReplyDelete“Number 31 You wrong never :) You are perfect!”
You didn’t *READ* did you? I said when *I* am right and proven them wrong with **************TYPED PROOF ON THE MENU OR A SIGN************* that they don’t admit they are in the wrong.
“Number 32 Maybe they are scared you will riping their head off because they interrupted you? Or maybe they were asking the group and only one person acknowledged them so it made it look like they were only as the one person.”
That doesn’t make sense. You don’t serve *ONE* out of a table. That’s not what a good server does. That’s how to be RAN is what that is. Servers complain you go to a table they want ranch, then come back, one person wants a refill, come back 2 more people want a refill, come back, another person wants a side of ranch. You could have done that in *******ALL ONE TRIP********* if you would have ********ASKED EVERYONE************** at the table. They know they aren’t interrupting me. If I were on the cell phone, I could see, but not just sitting there I don’t see they would think they’d be interrupting me.
“Number 33 - The could be busy or have poor lighting in their work area which makes it hard to see if its a little more watery than normal.”
If it’s sunny, go to the window. If not, you can hold the drink up to the light. There’s NO EXCUSE for this AT ALL!
“Number 34 ! WOW! They seriously can not win with you! You must be extremely unhappy with life ! I feel bad for your husband!”
I am very happy. We are very happy. What does that have to do with DITSY SERVERS that have NO COMMON SENSE, HUH? I mean if I am PURPOSELY putting something against the window area of the booth where the salt and pepper shakers are, WHY would I want you to take what I put there if I moved it from the middle of the table to that way and not the other way closer to the end of the table that the server would be at, huh, seriously?? You have to be stupid to not realize that the customer doesn’t want it taken. If they did, they wouldn’t have moved it to the window, they would have either left it or put it at the other end closer to the server.
“Number 35 Well their a lots of things on my menu that arent good choices and they you will most likely not enjoy. Since I am the one working with the food all day everyday I most likely know which ones those are! I also know how many of my other guest sent back that food or complained about it. Would you not want to know that it is indeed a GOOD CHOICE! :)”
As I said before, it’s not your place to tell me what you like because it’s not your money, not your service!
“Number 36- I am officially going to wish on a shooting star so I can become you. It must be so nice to be perfect! :)”
It’s called *ASKING* rather than assuming. That means, if you think that I mean I don’t want bbq sauce, *ASK* “Is it extra you want or you want the ribs without sauce?” That’s all I am asking. HOW HARD IS THAT TO CLARIFY what the customer means when it comes to food that has to be cooked that it would be sent back if made wrong?
“Just remember As a server I am not your slave, I am a human being who is there to serve you your food.”
You are my slave, because you are there to get my EVERY NEED for the tip I will be paying you. If my husband wants 6 refills, he should be able to have it for the tip.
“Simply put... SERVER, not SERVANT!”
Server is a servant. They are there to *********WORK HARD************** FOR THAT TIP!
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Anonymous
ReplyDelete“I am a manager,”
SO WHAT? Anyone can be a manager. Do you realize how many managers I have proven wrong about the menus? For real, Fox and Hound, Mugshots, and Copelands of New Orleans. I knew MORE than the managers ALL OF THE MANAGERS THAT WORK AT THESE PLACES. I mean, that’s RIDICULOUS AND RETARDED THAT I KNOW MORE THAN THEY DO:
Here’s some stories:
A plaque outside of the lounge of a local chain restaurant(Copeland’s of New Orleans) we have here had on it half priced martins 4-7p.m M-F. They also had just recently changed the prices the bartender said on their menu lowering the prices on most of the martinis. They also had a plastic thing that you put on the table or bar that has an advertisement in it saying “$5 martinis” during happy hour.
So when we were charged, I had to point out to the **BARTENDER AND THE STUPID IGNORANT MANAGER THAT HAD THIS ON HIS BUILDING** that they had half priced martinis. The manager had no problem giving it to me. The thing is, I hadn’t been there since March, this was July and I had only been to that location about 3-5 times if that ever even. I KNEW MORE ABOUT THE JOB THAN THE MANAGER AND THE BARTENDER.
I didn’t need to do the job to know what was advertised in the restaurant. See what I am trying to convey here?
I KNEW MORE ABOUT THE PRICES THAN THE PEOPLE THAT WORKED THERE!! It’s pathetic, it really is.
Same restaurant, they had a martini on the menu I ordered as is that had in the description that it had a sugar crusted rim. I ordered it exactly as it came from the menu by just saying the name of the martini. She comes back with no sugar crusted rim. I notice it within 2 seconds of her putting it down. Talk about LAZINESS AND BEING IGNORANT about what you are **SERVING**. You don’t even need drink in a glass to see if there’s sugar crusted rims or if there’s salt on a margarita glass even.
See, that’s just some examples of how I know more than the servers know about the job THEY HAVE DONE, I HAVEN’T, YET I KNOW MORE. WHY IS THAT? It’s because I am not too lazy to **READ** the menu and signs in the place, THEY ARE!!
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Anonymous
ReplyDeleteWe went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
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Anonymous
ReplyDeleteWe stiffed, because she was a bitch about it. You don't argue *EVER* with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the *LIFE* of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and being she was 100% wrong, which she KNEW THAT IS WHAT THE WRITTEN ADVERTISED LAW PROOF WAS. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*********EFFORT************ TO ***************READ********** THE MENUS.
So the *MANAGER* didn’t know his menu. No manager did of the place, how do you like that one, because that wasn’t the GM I talked to even there, huh? That’s how LAZY and IGNORANT most managers and servers are. MY FUCKING FIRST TIME THERE. I wasn’t even there an hour. All she had to do was *********READ********** what she was charging me, that’s all. Simple as that and then to ARGUE with me, it really RIDICULOUS!
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Anonymous
ReplyDeleteFox and Hound story:
http://foxandhound.com/Portals/0/fh.menu.pdf
“Classic Potato Skins
Our classic potato skins are topped with melted Cheddar and Monterey Jack cheeses, bacon bits and green onions. Served with a side of sour cream. 6.99 Add Bbq chicken 1.50”
So I ordered this item. I didn’t receive the bacon bits, so I asked our waitress. She went to the back to ask about it and came back to say that the managers said it doesn’t come with bacon bits. I told her it does and I had to actually show her where it had it on the menu. So at the end of my service I talk to the managers and both said that bacon bits didn’t come on this. I wrote corporate about it and of course I am right, I mean, it’s got it *******WORD FOR WORD**********. What happened was I think was that their older menus of the past had bbq chicken potato skins as a separate item which didn’t have bacon bits, well this was a newer menu where they decided to combine it together rather than having separate potato skin options , which they had a regular one that had bacon bits and a bbq chicken one that didn’t. The way the menu is currently worded and was when I made this complaint that it comes with bacon bits for your $6.99 and if you want to add chicken, you don’t take away part of the $6.99 I am already paying by taking the bacon bits away. SUCH IDIOT MANAGERS, YET, 2 of them didn’t notice this and proceeded to say I was wrong YET, **********EXACT WORDS ON THE MENU PROVE THEM WRONG*********! It’s unbelievable that NONE of the managers(because they have more than 2 managers there total that I knew more than they did and I was only a regular customer every so often, not every month even.
That’s just SOME of the stories we have gone through that I had MORE KNOWLEDGE than the managers and that place Mugshots, we were there the FIRST TIME even, THE FIRST TIME. The stupid ditsy waitress couldn’t *READ* a menu description and argued with *EXACT WORDS*. THAT is what I am saying about that they argue with you. HOW can someone argue with you with *EXACT PROOF*, huh? If I were a server there, I would have served BOTH side dishes with the item, because that’s what the *MENU* has. I would have noticed this the very first time I served it. Does the menu state “except for Tucker’s Pork Sandwich” include fries” does it? Does it state “substitute fries?” No, then how can she be right if it says *ALL*, huh?
So when you say you are a manager, you are an UNCARING manager and VERY INCONSIDERATE as well as you don’t want your customers to be happy. If you did, you would make your servers study the menu at home, make them give things in order in which they came in, not waste time doodling on the check, etc.
“Regardless... maybe you should try to walk a mile in the shoes of a server before you criticize. It is not as easy as those amazing servers out there (many of whome I have worked with over the years) make it look.”
I never said it was easy. That doesn’t mean I don’t have a right to criticize lazy and uncaring servers, because I would work much harder than a lot of servers out there. I see the ones that do and that’s the ones that I get to serve me at some of the regular places I go, but at times just like every job, lots of people quit to do other things or maybe they don’t work that shift, so sometimes I have to get other people and also we go to different places, not always going to the same places all the time, because that would be boring.
“understand that they deal with a great deal of negativity from people like you, who clearly don't understand what it is like to do this job. GET OVER YOURSELF”
I do, it’s that *YOU* don’t understand what it’s like to be that customer that has these issues. If you did, you wouldn’t do it to others.
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Anonymous
ReplyDelete“How are you married? I would've divorced your crazy ass the second I heard one of these complaints. You're crazy.. seriously.”
Very easily and been married since 2002. Are you jealous? Seriously, are you? I am not crazy. I just want good service. What’s wrong with that, SERIOUSLY?
“see that people are just doing the job they are told to do.”
But they are being told to do their job the way the person that is paying the *TIP* is telling them to do. Remember JT, earlier said if the customer doesn’t want the refill, he isn’t expect to bring it and when I had told him to ask when greeted about if customers want refills without asking, he had nothing to say, why, because I proved him wrong that the customer rules the service, NOT ANYONE ELSE, because no one else is *PAYING* for their time there called a tip but the customer.
“These things aren't even a big deal.”
Seems like it to you that you are getting bent out of shape over my blog, so you are a hypocrite honestly.
“and if these are what you consider big deals, well.. you've got some major fucking issues.”
As I said, *YOU* have made each item almost of my pet peeves a HUGE DEAL YOURSELF, so you need to look at yourself in the mirror HYPOCRITE! I want good service. What is SOOO HORRIBLE about that to want someone that is a hard, caring, and fair worker, huh? There’s no need to hand things out of order for example. You can control that. If you can’t bring items without giving it out of order, don’t bring so much at once. Seriously, you are being unfair and then expect a good tip, WHY? Why would you think you should get a good tip for cutting, huh?
Anonymous
ReplyDeletetypo
"Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE"
I copied and pasted a story without realizing that I didn't put the story that I was there the first time. I have another story where I knew more than the server. Here it is:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
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Anonymous - Continued:
ReplyDeleteSo try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
So yeah, I get at times servers that are LAZY ASS, UNCARING IDIOTS! Even managers as you can see in my other stories.
You don't seem to be a customer a lot or have problems a lot, otherwise you would agree with the things I am saying.
Anonymous
ReplyDeleteAs I mentioned, I think it's hilarious you say "large side" then you say you aren't allowed to fill it all the way up. It's ridiculous that you don't see how you CONTRADICTED YOURSELF THERE!
Anonymous
ReplyDelete"How are you married?"
If you are married, how are you married with that LAZY, UNCARING, and CONTROLLING attitude, huh?
Anonymous
ReplyDeleteOne more thing:
For every single one of these it seems you are trying to get out of *************WORKING HARD************** for the tip, that's right, you are working for *US* customers called a tip.
WHY do you want to be lazy and uncaring?
Why not *TRY* your best, huh? For example, with the soft drink syrup being low(almost out), you can easily go by light if you wanted to LAZY ASS, UNCARING BITCH! THERE'S NO REASON IN THIS WORLD TO NOT PUT FOR 100% **********EFFORT******** INTO THE JOB, NONE!
Also, what about the auctioning off food and drinks, well if you *WROTE IT DOWN*, WHY should you be auctioning it off? You got it on your pad of paper where the person sat(assuming they didn't move of course).
xxx
xxx
1-3 on top and their orders you'd have written down from left to right
4-6 on the bottom their orders.
What is so difficult about that? I know, you are too FUCKING LAZY ASS to do the job the CORRECT WAY. Why not put some *EFFORT* manager into your job by not making the customer tell you how the servers should doing the job or how the customers know more about the menu than you do.
Anonymous
ReplyDeleteIsn't funny how you had ***********NOTHING************ to say back? It's hilarious, it really is! You are just **********MADDDDDD************** I PROVED YOU THE FUCK WRONG EXTREMELY LAZY ASS AND UNCARING BITCH!
So what if there is poor lighting, you hold the glass up to the light IDIOT whether it would be in the kitchen or a window. There's no excuse for low syrup except for sprite, but I am not talking about sprite since I never order that. I am talking about coke or dr. pepper. Anything like that you can notice YOURSELF if you serve it to me! Quit being so GOD DAMN MF LAZY ASS AND UNCARING!
I bet your jaw dropped when I told you all about how I knew the menus and pricing BETTER than the managers and the staff, huh?
Lazy managers and you act like it's a big deal because you are one, NOPE, you seem just as STUPID and LAZY as well as UNCARING as they are!
Anonymous
ReplyDeleteOne more thing:
Also, you do know why Outback and Chili's adopted the NEW GLASS policy that they give you a new glass of soft drink, sometimes even iced tea when you are running low? It's because the *MAJORITY* wants it, so I am not a princess for wanting it, ALL other customers just about want it too, DUHHHH!
Goodness, you are easily the most obnoxious/bitchiest sounding women i've ever heard.
ReplyDeleteAnonymous
Delete"Goodness, you are easily the most obnoxious/bitchiest sounding women i've ever heard."
You are the most UNCARING, LAZY ASS BITCH I have EVER HEARD OF!
It sounds like you would be much happier if you just ate at home. That way, you can speak in all the run-on sentences you want, and your server won't have to figure out what you want via osmosis.
ReplyDeleteYou are one insane cunt.
ReplyDeleteIf I were you, I would use all of the money I save on not tipping and seek mental health counseling. I'm only telling you because I CARE.
Anonymous
Delete"You are one insane cunt."
How is it insane or to be a "cunt" to want **GOOD SERVICE**, huh?
YOU ARE INSANE AND A CUNT ASSHOLE! FUCK YOU!
"If I were you, I would use all of the money I save on not tipping and seek mental health counseling. I'm only telling you because I CARE."
For what? I won't change who I am.
I think you need serious help, possibly in-patient treatment, I think you may have a mental illness. Go to the hospital, today. If you have been as rude to servers out in the world as you are to the people on this comment page, you may want to be checked for Hep C, as I am sure you have consumed someone's bodily fluids.
ReplyDeleteAnonymous
Delete"I think you need serious help, possibly in-patient treatment, I think you may have a mental illness. Go to the hospital, today."
I think you do. Go to the hospital today. You have some kind of mental illness.
" If you have been as rude to servers out in the world as you are to the people on this comment page,"
I am not rude to anyone. They aren't telling the GOD'S TRUTH! Why can't you learn how to *******READ A MENU*******, huh? Some of the arguments on this page was about not understanding exact words. What is wrong with you that someone can't be bothered by things, huh? I am pretty sure you are bothered by things that don't bother me at all.
I wasn't rude on this page. I am a VERY NICE and ********CARING******* person, YOU SURE AREN'T THOUGH OBVIOUSLY!
GO FUCK YOURSELF ASSHOLE BITCH*******HYPOCRITE**********! You need to look in the mirror as to ******WHO******** IS BEING RUDE HERE! YOU ARE MEAN and don't even know me, but telling me I have a mental illness. That's not nice. That's RUDE! FUCK YOU!
You are right...I am an asshole, I don't know how you knew that! Go back to the top, re-read your 'pet peeves' and realise that you really do need some kind of help. I am not saying that to be mean to you sweetheart, but if you got some medication, you may find that your whole life feels better and then you wouldn't have to find fault with people who are just doing their jobs. By the way, what kind of job do you have??
DeleteAnonymous
Delete"then you wouldn't have to find fault with people who are just doing their jobs"
I am not finding fault with people just doing their jobs. They are supposed to be doing what *I* want them to do for *MY TIP MONEY* and not what someone else wants them to do.
"By the way, what kind of job do you have??"
Why does it matter? I work in an office if you must know. What kind of job do you have?
"realise that you really do need some kind of help."
I don't need any help. What in the world what I need help for, huh?
I'm hoping that your silence means you've gone to the doctor...I wish you happiness with your new medication, and maybe a life that does not include bashing people who are just doing their jobs. I'm sure your husband will appreciate the time you will no longer spend on the computer spewing your rage and hate across the world.
ReplyDeleteHave a great day and eat at home!!!!!
Anonymous
Delete"I'm hoping that your silence means you've gone to the doctor."
NO, I have been working and on another message board all week.
http://www.city-data.com/forum/great-debates/2064754-restaurant-pet-peeves-agree-disagree.html
Go head, join if you'd like. I don't need a doctor.
"maybe a life that does not include bashing people who are just doing their jobs."
I am not bashing people for just doing their jobs. I am telling my servers how I want my service IDIOT and how service SHOULD BE.
How is it SOOO HORRIBLE to want and expect a server to APOLOGIZE for their mistakes or *CARE* about what they are doing for your tip money, huh?
" I'm sure your husband will appreciate the time you will no longer spend on the computer spewing your rage and hate across the world."
NO, he loves to play his video games and if anybody wouldn't have some time to themselves to be so clingy with someone do you honestly think anyone would want to stay with someone like that? Even I am a bit on the clingy side, but to be that clingy that I'd have to be with him every second he'd resent me just as anyone would. I like time to myself as well for ME to do things *I* am interested in for myself. I am still me and still was am, so I had interest before we met and so did he.
My dad has had a hobby since he was a kid and still does it. My mom isn't always going do the hobby with him and has her own personal interest. I don't think any couple would want to be with each other every second of the day. That would be annoying for mostly everyone.
"eat at home!!!!!"
NOPE, NEVER WILL STOP EATING OUT CONTROL FREAK BITCH!
I wasted three hours over this looking at your comments starting at the year 2005-2014 you must realize you have some serious issues and I'm mortified you live in Louisiana. I got a headache from reading all this and I'm pretty sure my blood pressure raised. You're loco la cabeza
ReplyDeleteOh my God! If this person ever comes in my restaurant, I will personally escort them to a V.I.P. area (out by the dumpster) and slit their throat.
ReplyDeleteAnonymous
Delete"Oh my God! If this person ever comes in my restaurant, I will personally escort them to a V.I.P. area (out by the dumpster) and slit their throat."
WHY because I want someone to *CARE* about me if they want *ME* to *CARE* about their tip, huh? Because I want good service and to get treated well that somehow that's so horrible to you, huh? You make no sense what-so-ever.
Read my more recent blog about this, because it has LOTS MORE than what I originally started with.
http://restaurantservicepetpeeves.blogspot.com/
You are disgusting. Don't you realize servers in restaurants have other tables in their section besides just yours? That they can't read your mind, that they don't know you wanted BBQ sauce and honey mustard because the picture on the menu shows honey mustard? Restaurants don't pay enough for servers to care about every single little goddamn thing you just wrote about. If I ever met you in real life I would stick my your food in my ass crack rub it up and down and serve it to you with a smile you cunt.
ReplyDeleteSprings2
DeleteOne more thing:
"That they can't read your mind, that they don't know you wanted BBQ sauce and honey mustard because the picture on the menu shows honey mustard?"
So customers that order appetizers ALWAYS LIKE the same sauce according to you? Is it impossible to like different sauces?
I dip fries in ranch, honey mustard, tartar sauce, mayo, etc. for example. At one bar we have gone to once, that's how I discovered I had liked ranch with mozzarella sticks, because they served it with ranch AND marinara. That's right, they served it with 2 different sauces.
People can like more than one sauce. You act like no one can like more than one sauce. What is wrong with giving both sauces when the sauce is on the side in it's little container anyways so it's not affecting the food itself as well as the person is already***PAYING**** FOR the sauce it comes with according to the menu.
I can't believe you are this STUPID that you even say it's got a **PICTURE*** on the menu, so HOW OLD ARE YOU, 2 yrs old or something? I mean really, you can't follow a picture and what the customer says?
You take an order by the menu description *AND* what the customer says, NOT just what the customer says only. You don't know how to take an order.
If the customer orders a burger that comes with lettuce, tomatoes, onions, and pickles, but the customer orders no pickles, they are still going to receive lettuce, tomatoes, and onions YOU STUPID IDIOT! HOW IS THIS **********ANY DIFFERENT************** THAN WHAT I HAVE SAID, HUH? PLEASE TELL ME? IT'S NOT DIFFERENT AND YOU KNOW IT. YOUR EXAMPLE EVEN HAS A FREAKIN PICTURE EVEN TO TELL YOU THAT YOU DON'T HAVE TO KNOW HOW TO READ EVEN! ARE YOU STUPID OR WHAT?
Springs2
ReplyDelete"That they can't read your mind, that they don't know you wanted BBQ sauce and honey mustard because the picture on the menu shows honey mustard?"
Why would they? They would read a ***********MENU AND A WRITTEN ORDER***************, DUHHHH!! So you are saying they are BLIND and ILLITERATE, RIGHT?
If this is the item "Chicken tenders served with a side of honey mustard", which let's say as you said there's a picture of honey mustard with it on the menu as well, then the customer orders "I would like the chicken tenders with bbq sauce."
This means that I am ordering the chicken tenders according to the menu ************ALREADY COMES WITH honey mustard***************** WITHOUT HAVING TO REPEAT THE MENU DESCRIPTION. I am not saying:
1. I would like bbq sauce instead of honey mustard
2. I would like just the bbq sauce
3. I would like to substitute bbq sauce for the honey mustard
4. I don't want the honey mustard
If I didn't say ***********ANYTHING**************of those things that means I am ordering **********BOTH********** SAUCES! HOW HARD IS THIS TO UNDERSTAND? NO ONE IS READING "MINDS", they are reading the ***********MENU***************** that you already know the item comes with honey mustard already.
If a customer orders the chicken tenders as they come, it's going to come with honey mustard, right? YES it will, so WHY because a customer orders******************ANOTHER SAUCE********************* that means it's not an **********ADDITION TO****************** the other sauce when the customer didn't say one of those 4 things I just said they'd have to say to not receive the honey mustard, huh?
It's not about mind reading, it's about *************KNOWING THE MENU WELL ENOUGH TO SERVE THE ITEM**************** OR **********COMPARING THE MENU AND THE WRITTEN ORDER WHEN PUTTING IN THE ORDER KNOWING THE CUSTOMER DIDN'T SAY IN ANY WAY, SHAPE, OR FORM THEY DID NOT WANT THE SAUCE IT COMES WITH ALREADY THAT IS PART OF THE ITEM ACCORDING TO THE MENU ALREADY.
You need some reading comprehension skills, because you have NONE! There's no mind reading, especially if there's a picture, that means the server can not know how to read and STILL get this right, do you understand you dumbass idiot, huh?
YOU ARE DUMB!
"Restaurants don't pay enough for servers to care about every single little goddamn thing you just wrote about."
That's right, I agree, because the *****************CUSTOMERS DO BY TIPPING******************* YOU STUPID DUMBASS IDIOT! That's why we *********TIP************************* YOU DUMB IDIOT! The restaurant doesn't pay their servers enough, that's why they made a concept called TIPPING DUMMY!!
"If I ever met you in real life I would stick my your food in my ass crack rub it up and down and serve it to you with a smile you cunt"
You are VERY MEAN!
"Don't you realize servers in restaurants have other tables in their section besides just yours?"
YES, but what does that have to do with going by *TURNS*, huh?
"You are disgusting."
No I am not. HOW am I disgusting, huh?
Because you are a crazy person who argues over the Internet about service at Denny's and other bad chain restaurants. You are fucking weird. Honestly people don't care about you or making you happy. They will gladly take tips from their other tables and call it a day. You $2 means nothing to them.
ReplyDeleteSprings2
Delete"Because you are a crazy person who argues over the Internet about service at Denny's and other bad chain restaurants."
I see you can't prove me wrong and I proved you wrong. So what does this tell you? That I know how to **READ A MENU** description of an item and you don't is what it tells me
It's not crazy since you are a HYPOCRITE doing the SAME thing on my blog you HYPOCRITE!
I have every LEGAL right to do what I want. This is the USA.
"You are fucking weird."
NO, you are to not know that people can order more than one sauce with an item and that you can't even read. That's weird that you can't read. How old are you?
"Honestly people don't care about you or making you happy."
Then they won't get any tip or even a decent tip, it's that simple. Their job is to make us happy so we can make them happy with a nice tip.
"They will gladly take tips from their other tables and call it a day."
Because they are LAZY JUST LIKE YOU!
Continued next post:
Springs2 Continued:
Delete"You $2 means nothing to them."
WHERE do you get we only tip $2 from, huh? If the service was very bad they'd get just $2. We have tipped 25%-30% and even higher. I am NOT SURE WHERE THE FUCKING HELL, WHERE THE HELL DO YOU GET THAT WE DON'T TIP WELL **FOR GOOD SERVICE***, HUH?
We pay for the extra work I ask our server to do as long as they do a GOOD JOB OF COURSE.
You are dumb. Just because someone orders some extra sauces doesn't mean they don't tip. Just because someone has some pet peeves doesn't mean they don't tip.
If you were my server having that attitude, I would make sure I'd take every cent back I gave you and leave you with nothing. If you told me that to my face, I'd try to get you fired. I have succeed literally 3 times getting servers fired for their asshole ways.
Our server starts out at 20%, it goes up or down depending on the service.
HOW hard is it to just bring the sauce it comes with when the customer didn't say they didn't want the sauce it came with, huh?
Do you understand what I am ordering? Are you THAT STUPID?
http://www.rubytuesday.com/menu/lunch/
"Cheese Fries Layered with spicy queso, bacon bits, and shredded cheese. Served with ranch."
Let's say this is how I order: "I would like the cheese fries with honey mustard."
In reality, what I am really ordering is "Cheese Fries Layered with spicy queso, bacon bits, and shredded cheese. Served with ranch. ***WITH**** honey mustard.
The item "Cheese Fries" already comes with ranch already in the price of the item in the description on the menu. I am saying I want that item "Cheese Fries" **************WITH************************ honey mustard.
The definition of with is:
http://www.merriam-webster.com/dictionary/with
"—used to say that people or things are together in one place
—used to say that two or more people or things are doing something together or are involved in something "
That means if the customer didn't say in ***ANY WAY, SHAPE OR FORM** they didn't want the sauce it came with, WHY wouldn't they want ********MULTIPLE SAUCES******, HUH? There's no mind reading if you know what the word ***WITH*** means without the customer saying in some way that they only wanted that one sauce(honey mustard).
You don't understand how to take an order. A lot of servers will be like "The menu said the burger came with pickles, now they are sending it back to be remade being mad at the customer. HOW is this ***ANY** DIFFERENT**** than what I am saying? The ***MENU*** you have to take into account with as well as what the customer says when you take an order. At McDonald's, I don't have to say I want the onions, cheese, and lettuce when I say "No pickles and extra special sauce." WHY? Because that's how the sandwich comes. It comes with those items. I don't have to ***REPEAT** the menu descriptions to them. That's what you are suggesting that I do and you are suggesting that people can't POSSIBLY want more than one sauce. WHY is that, huh? A person can order 5 different dipping sauces. It's not impossible, so WHY would you take away what the customer is already *PAYING* for in the price of the item by not giving them what they are ordering already if they haven't told you they didn't want the sauce it comes with in some way? It's ***ADDING**** a sauce, that is what it is. WITH means together, doesn't mean take away an item. A "substitution" would be to take it away or saying you don't want it in some way. You are DUMB, because you don't know how to take an order.
I'm 30, not even in the service industry just stumbled upon this blog and mam' YOU ARE BATSHIT INSANE.
ReplyDeleteI said you are weird because you are weird, the way you respond to people is weird, the quotes you take from other websites no one cares about is weird. I don't care what kind of sauce you order? I would not take your money even if I gave you perfect service and you left me 50%. You are one strange human being-get over yourself. No one cares about your stupid rules, restaurants get by without people like you coming in and critiquing the service instead of enjoying the food, and frankly I bet people put up with you because "you seem a little special" You know what I mean, crazy-ass lady? You are NUTS this blog is INSANE
Springs2
Delete"restaurants get by without people like you coming in and critiquing the service instead of enjoying the food,"
I ALWAYS 99% of the time enjoy the food you stupid fucktard. I just don't enjoy the service. The restaurant has NOTHING to do with the service, the ***SERVER**** DOES YOU DUMB IDIOT! I have had times at for example, at Chili's gave over 30% tips as well as COMPLETELY STIFFED servers before at the SAME Chili's over the years. It all depends on the **SERVER*** as to if they are nice and a hard worker or not.
"crazy-ass lady? You are NUTS this blog is INSANE"
Again, you are CRAZY AND INSANE! I am not doing ANYTHING crazy or insane. I am not nuts. There is NOTHING nuts or insane that I am doing. I am very normal. You are an asshole that is a very UNCARING human being. Why say that you feel I want a mind reader in my service about the sauce that would be as in *YOUR* example in a *PICTURE*? THAT IS AN IDIOT THAT SAYS THAT! A 6yr old can tell what comes with an item by a picture, hell even a 4yr old could as well, so WHY are you saying such an *************IGNORANT********************* DUMB DITSY THING, HUH? You are NOT 30, you sound like you are 2yrs old or blind or need glasses that can't see a picture of honey mustard on the menu or something. THAT is what you sound like a COMPLETE DITSY STUPID IDIOT!
http://s3-media2.fl.yelpassets.com/bphoto/-3YSJBcjfxoMqjAWwQu8nQ/o.jpg
Chicken tenders platter has a side of honey mustard in the picture, so what does that tell you if you order that item DUMB IDIOT THAT MUST BE BLIND OR NEED GLASSES? I AM NOT THE STUPID ONE THAT IS INSANE, ************YOU ARE THAT YOU HAVE ZERO, ZERO, ZERO COMMON SENSE TO SPEAK OF YOU CAN'T ***LOOOOOOOOKKKKK AT SOMETHING TO KNOW DUHHH I GET THIS SAUCE WITH THIS ITEM BECAUSE IT IS ON THE MENU WHEN I DIDN'T SAY I DIDN'T WANT THAT SAUCE, DUHHH!
Springs2
ReplyDelete"I'm 30"
I'm 38yrs old.
"not even in the service industry"
Then I know more than you do, so WHY act like you know more than I do, huh?
"YOU ARE BATSHIT INSANE."
NO, I AM NOT, YOU ARE! HOW am I insane? I don't understand WHY you say such a thing?
"I said you are weird because you are weird, the way you respond to people is weird"
HOW, because they said something mean and negative that I can't say something back to prove them wrong as well as insult them back, huh?
"the quotes you take from other websites no one cares about is weird."
THEY OBVIOUSLY DO SINCE THESE PEOPLE TOOK THEIR OWN PERSONAL **TIME** TO WRITE THIS SHIT. I mean even servers have came on my blog http://howtobeagoodserver.blogspot.com/ to agree with me. One server even "THANKED" me:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=6
MMTLori:
As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers. I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it. Thanks!
August 3, 2012 9:59 PM
I helped her become a better server, because I showed how to be a "CARING" person when you serve. You don't just act like you don't care, because then the customers won't care as much about you at the end when they tip you(if you were a server that is).
"I don't care what kind of sauce you order?"
THEN WTF DID YOU MENTION THIS: "That they can't read your mind, that they don't know you wanted BBQ sauce and honey mustard because the picture on the menu shows honey mustard?" then huh?
I mean you fucking mentioned it you stupid fucktard idiot!
"I would not take your money even if I gave you perfect service and you left me 50%"
That's because you are lazy and a very uncaring human being. I don't understand why you wouldn't want the money you deserved and EARNED? Can you tell me that, huh?
"You are one strange human being-get over yourself."
HOW? I am not strange, you are.
" No one cares about your stupid rules,"
They sure do, MMTLori did. The servers are supposed to care if they want my money at the end called a tip. That's the entire GOAL of service is the TIP, DUHHH! They do care if they expect a good tip.
NONE of the rules are stupid. WHY do you call them that? WHY INSULT HOW SERVICE REALLY SHOULD BE, HUH?
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I'm not even going to touch your misguided ideas about the service industry. I will say, however, that I very much suggest you see both a cardiologist and a psychiatrist. Regardless of the validity of your points (which I'm not touching, remember?), you are much, much too angry about this and have been continuing in this manner in this oddly-written blog for a decade now.
ReplyDeleteYou are going to give yourself a coronary. Please seek help to find some calm.
troll
ReplyDeleteAs I said, I am NO TROLL! I said NOTHING WRONG! There are a lot of servers out there that are inconsiderate and uncaring.
DeleteA good example of what I was saying about control. I asked at the end of my service last year at a restaurant for a box for the leftover bread we had and the check without writing those things down as it was VERY, VERY BUSY. Our waiter brings the check, but forgets the box. He doesn't say he's sorry. I ask nicely for a box. He comes with a white paper bag. Then since this is LITERALLY the THIRD time asking for something I said just like this "I ASKED FOR A BOX, NOT A BAG." Seriously, what is it with CONTROL that the servers want to PURPOSELY NOT LISTEN TO YOU? First off, he showed he didn't care if he remembered what I asked for by not writing those things down. Then when I asked again, he should have written it down, but of course he knew what I asked for, but decided to get what *******HE WANTED FOR THE OUR SERVICE THAT *******WE ARE PAYING FOR*******. Needless to say he didn't get a tip even if we would have had good service, which we had horrible service throughout the entire time. What bothers me is the CONTROL FACTOR that the server is getting what **THEY** want instead of what *****YOU******** want as the customer. Even the manager agreed. I reported that shit. You don't DISOBEY YOUR EMPLOYER(so to speak, because WE ARE PAYING YOUR ASSES, NOT THE OTHER WAY AROUND)! Seriously, that waiter wants what he wants for his money, so DO WE, DUH!
I am sick of the control freak servers out there that want to PURPOSELY RUIN your dining experience. He KNEW I asked for a box, he brings whatever he feels like. HOW do you give good service if you get the request wrong, huh? HOW does that give you a good tip? DUH, getting things wrong gives you a bad tip, that's common sense. I am sick of these assholes that want to RULE what *********YOU*************** ARE PAYING FOR! If you are the person paying, then you rule it, otherwise, you don't rule shit about it.
if i were you u would just give up eating out duh would it sounds like you dont help your experience at the restaurant either if you have a list of 35 thing or more going through your head dont know how you keep track of all the expectations your self, it would make me crazy. I apologize for the harsh words i was mad not a christian thing to do.
ReplyDeleteI have some good experiences and will NEVER stop eating out EVER! I love the food in restaurants and I don't like cooking nor is it fun to cook in my opinion.
DeleteI expect to be respected from the server. To be treated like a human being with feelings just like they do, yet a lot of them don't treat you like a person.
A good example, a waitress me and my husband had once at a Ruby Tuesday as she was taking my order down, she put her pen away and I had said that I had more stuff to order(I wasn't mean about it.) She did it AGAIN WHILE I was speaking. I STILL had more to ask for. She wasn't nice. She did one thing nice was to bring the condiments ahead of time without having to ask, but then brought me metal containers of bbq sauce that I could FEEL the container(since it was metal) that it was COLD from the refrigerator. Now WHO in their right mind eats cold bbq sauce on their ribs? This was extra bbq sauce, but since it's served warm on the food, one would expect to be the same temperature such as you wouldn't expect a server to serve warm from a microwave ranch, would you? Same difference here. Then, the bitch waitress had the gall to be mad that I gave her a coupon after ***SHE** gave us the check WITHOUT ASKING about if we wanted dessert or anything else as if it was our fault she printed the check for nothing, NO, that was HER FAULT for assuming. Then she had the GALL to ********NOT ONLY GIVE US THE BEFORE DISCOUNTED CHECK, BUT TO **********TEAR OFF THE GRATUITY SCALE OF THE DISCOUNTED CHECK********. PURE EVILNESS these servers are SELFISH AND LAZY.
She even during our dining experience after we had ordered our food didn't go to the empty computer to put the order in right away and gave us napkins as well as voluntarily(without being called over) gave a couple a few booths down some more napkins. The main reason why I mention this is when she brought our food to us, she blamed the kitchen for our delay when we NEVER ONCE COMPLAINED about our wait for our food. What made me mad was the BLAMING when part of the reason why our food was delayed was 100% HER FAULT for getting napkins for our table and the next table instead of going to put our orders into the computer, but yet I saw a party of 6 she took she IMMEDIATELY went the first second to the computer right away to put in their orders. She was SOOOO MEAN and we NEVER ONCE was mean to her. I should have stiffed her instead of giving her 8% of the discounted amount. She was just mean. I don't understand why servers are this mean RUINING your dining experiences on purpose, simply because they don't want to do the amount of work for their tip they are supposed to EARN? IT'S A JOB, so they should expect to *******WORK********** for it like EVERYONE ELSE in the world has too at their jobs.
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Continued:
DeleteI am not asking for a lot on purpose. I just don't like the way the food comes in most cases. This wasn't even as complicated of an order as a sandwich is since I ordered ribs, because sandwiches are even more modified by saying no this or that or if it's a burger you have to tell them how to cook it. So this was even a less modified order and she just didn't want to do the work.
I told this story to someone else on a reddit and all they had to say was that our waitress felt she spent a lot of time on my order that the other people she couldn't get to, but I say to that, well that other table has JUST AS MUCH RIGHTS to order that much as I do.
You don't understand how mean servers are at times. I had one waitress say at a Longhorn "Are you taste testing" just simply because I switched margarita flavors. That is RUDE. I was nice and just said "No, I just happen to like both drinks." This has stayed with me for YEARS that bitch. Gave her 8% too, wish I would have stiffed the bitch for being so mean to me. I did NOTHING WRONG. She was mad I am guessing that we got "just drinks", but there's times where we have done that and well over tipped simply because we took up a table and also, your bill can be LARGER than a couple that decides to get 2 burgers and 2 waters honestly if you get the expensive margaritas such as 3 $8 margaritas. You can surpass their bill amount, but servers don't want to look at it that way, do they? A lot of them are selfish and mean assholes. They can't be nice and considerate human beings, but yet they complain customers are mean, well there are customers that are truly mean out there, but far and few, it's usually servers that are the assholes honestly. Most are too lazy and selfish to *******PUT EFFORT INTO THE JOB TO ******SHOW THEY CARE ABOUT YOU WHILE YOU ARE THERE******. So yeah it hurts when servers are mean and inconsiderate. Also, the Ruby Tuesday waitress to blame the kitchen for the delay when she knows she got those napkins right in front of us as if we would think the kitchen is at fault, she was DUMB. It's not like we couldn't see what she was doing, she got us napkins and YES the computer WAS EMPTY(no one was at it). I even asked the managers if they could ASK WHY she did that to us to blame the kitchen when we didn't complain one second worth about the time we waited? She just treated us like crap all the way around. Then to take OUR TIME UP to tear off the gratuity scale, that's just rich. I reported that crap. No server should be cutting or tearing off the gratuity scale taking up customer's time like that to be so selfish. We NEVER use those stupid scales. We use our calculator or a tip app. One reason is that they aren't accurate at times such as before tax rather than after tax or after a discount, etc., so I don't trust that. Plus, anybody in their head can easily do 20% in their head if they want to tip at least that much just by moving the decimal point and multiply times 2, for example $42.2, 10% is $4.22 then you say 4 plus 4 is $8, so it's around $8 tip even if you don't have a calculator for exactly. It's just stupid. It's so selfish what she did to take up our time to tear off the discounted bill gratuity scale.
We had another waitress a few years before that at Ruby Tuesday give us both checks(discounted and before discounted), but wrote "BEFORE COUPON" in big letters. Needless to say when I saw that rude shit to basically make sure we tip on the before discounted amount, it made me do the COMPLETE OPPOSITE. I lowered the tip for rude shit like that. You don't tell people how to tip. WE DECIDE! Servers are getting more selfish and bold telling people how to tip. WHAT SELFISH ASSHOLES THEY ARE!
I can't believe that so many people act like they disagree with you. I'm with you on these. I'd posted most of these points on my own blog at my url, and I didn't get this backlash. I'm glad that you can relate tho! Servers should be attentive in what their doing.
ReplyDeleteAre there any points on my restaurant blog that you agree with?
Sorry i forgot my site http://canarytokens.com/static/tags/traffic/8e9t4eirc8s0w0nf38upqaloe/index.html
ReplyDelete